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November 2025 by M Metcalfe
Thank you, Pooja, for making our account updates seamless! Very professional and thorough. All the best!
The Metcalfe's
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October 2025 by Eric Chen
Bank teller has horrible service
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July 2025 by Grace Ajamiseba
atm never works and they never replaced the second one.. what is the point of this location Genuinely
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April 2025 by JK
Terrible customer service. The teller asked the branch manager, Brandon to help me with a notary, he then asked how many I needed notarized and I said 6 of the same single page document. He then said I had to wait 30-45 mins! He couldn’t be any more obvious about not wanting to help. He saw I could not wait with my 3 kids, youngest 9 months but maybe I should have, my other 2 would terrorized this place lol he would have changed his mind and help sooner.
Every time I’ve been to this branch no one greets you when you walk in. They are never busy but never want or “can’t” help. Just sad. In other words, avoid it. I can’t wait to get their survey too! :D
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March 2025 by Roma Singh
Worst branch of any bank anywhere other than maybe developing countries. I especially feel sorry for anyone who goes near Ms Nguyen. Homegirl actually yelled at me, “I’m not working the rest of the day!” She then proceeded to slam her glass door in my face. Like, are you okay? You work in CUSTOMER SERVICE. If a customer isn’t getting help, say something helpful instead of acting like a toddler with a tantrum.
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February 2025 by John Won
i appreciate the quick service. Ms Pooja was very courteous on the phone and in person. she was able to resolve my issue promptly and was kind throughout the entire process. She kindly fit me inbetween her busy schedule. I highly recommend her.
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January 2025 by Elsayed Attia
I been with Chase Bank more than 15 years and I really want give this brunch not even one star they're very rude do you have any skills of customer service , I went there January 15 try to open account for my son the wars 4:25 PM customer service was not busy at all make me wait like 15, , 20 minutes and when I notice they almost closed a stand up look for somebody to help me before a close came to me Chris after he hang out his personal phone and that time was 15 minutes before the close and when I told him what I want he said sorry we cannot do that we'll close 5:00 so I left and I come back to found the same Chris has a new customer sitting with him in the office help her out . Free customer service Chris is the worst person you can deal with in a Chase Bank shame on you the other one David he was sitting on corner office his position is businesses relationship manager I didn't even move and ask me why I'm mad or what happened or how can help me . I'm not gonna stop post review and I'm making complain about that service in this branch
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January 2025 by Richard Ruiz
Rude people that don’t want to help.
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November 2024 by Nirav Patel
I have business account here and still teller refuse to give me change. Twice a week. Can’t believe that.
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November 2024 by Ranya Elkhodary
Bad customer service , Dealing with unhelpful bank staff, such as banker and manager It's important to feel heard and supported when you're there.
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October 2024 by Pete Tupa
I really believed that the negative reviews posted about this branch were folks just whining and venting, I mean, it's a branch of A BANK, right? Certainly, they would be doing everything they could to attract and maintain customers, right?
We went in to make a large payment that required help and to open another savings account. The culture of customer service was pitiful. When we came in, there was no greeting of "Good afternoon", "Hello", "Welcome", or "Someone will be with you soon", in fact, there was only one employee that made eye contact. This was from the woman 'helping' at the front as she was explaining to the person before us that they would be better off to just go online to accomplish whatever the purpose of their visit was, there was no smile or encouragement to the instructions. The eye contact with me was a glance over the customer's shoulder at us. Once the customer turned to leave, the employee glanced at us again, did an about face and walked back to what I would assume was her office. (Maybe she had some paperwork to complete concerning the person she had just send out? Maybe she couldn't wait to finish her lunch that customers had rudely interrupted by showing up with their silly problems?) Not sure, because after five minutes of waiting, she never returned.
Two other employees were in their glass offices. One was one was on the phone, the other flipping through papers, they never looked our way.
One employee came in through the front door, apparently returning from lunch, he avoided eye contact while walking past us to the office area, that was the last we seen of him.
There was an employee manning one of the two teller booths, he was chatting it up with an old woman who had come in with a rather large exchange (coins?) to transact, there was one person behind her as we arrived.
I waited until my watch indicated the 5th minute of our invisibility before giving up and going to a DIFFERENT bank. The old lady was still chatting up the teller, the line had grown to 3 waiting, the other booth was still unoccupied.
The entire branch needs remedial training in the art of customer sales and service. My pre-teen grandchildren would have done a better job.
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September 2024 by Jesus Teran
I give 5 stars to the employee Thao Nguyen who kindly helped me even though I was late and missed my appointment because I went to the wrong branch but she very kindly helped me with everything and she was really very kind 100 points for her attention to with me
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August 2024 by Jose Benavides
Bank closes just for no reason one day, next day ATM machine doesn't work. This branch sucks is always something wrong. Needs new management for sure.
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May 2024 by Sashann Williamson
They pick and choose who to assist and when. Walked in at 9am, 2nd customer in the branch. Needed a single sheet of paper notarized, the notary was greeting customers and we were asked to wait 30 minutes. He approached us and asked what we needed today, I told him we needed a single document notarized, he said give him about 5 minutes. The young lady who initially told us it’ll be 30 minutes went on to tell him that we needed to wait. We sat and watched him stand at the door waiting for customers to come in. Someone else was available to assist the individuals walking in but they chose to have us sit and wait while I watch him answer questions/ make appointments for individuals coming in. It’s not like I’m not a Chase member but I guess I didn’t look the part of individuals they were assisting.
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December 2023 by Adam Cole
Make an appointment! I’m updating my review after opening my account. Chase really has the best banking system and features around. They are a victim of their own success though because the branch is constantly busy. If you need to do anything that is not teller services (opening accounts, getting loans, business banking), go to Google and search for appointments at Chase. It will save you a lot of time and frustration in getting what you need.
