-
March 2024 by Prion Mike
From beginning to end it was a very pleasant experience, the staff treated me like a person rather than a task, the gentleman I spoke with was clear, knowledgeable and personable. Even though there was a litany of issues there was no judgement; only a willingness to assist in solving the issues. Between the attitude of the staff, the stellar workmanship of the mechanics, and the communication via text and the site, I will 100% be letting any of my friends, family, and co-workers dealing with car troubles know that y'all are the ones to go to.
-
March 2024 by Michael Orosco
I have been a customer for years and just recently I felt I had a discrepancy in my bill for what was quoted, what was done, and finally what I was charged. I wrote a review and also emailed the franchise owner. Within 24 hours, the problem was rectified and the matter was taken care of. I am satisfied and I will continue to come to Christian Brothers. I believe in their work, professionalism, and their open communication. Most importantly my car's AC is blowing ice cold again and my engine is not overheating. The manager Richard rectified my problem and also corrected an in house problem. Thank you Richard and franchise owner for hearing me out.
-
March 2024 by Lana Erhard
I have been coming here for years and have never been disappointed.Services: Air & cabin filter replacement
-
March 2024 by Betsy Dickison
Experienced and professional! Tyler Dickison provided outstanding customer service! I will definitely continue to service my vehicle with Christian Bros. And Tyler!
-
March 2024 by Morris Carter
professional check in process andVery fast diagnosis and response to my auto problem
-
March 2024 by Juan Perez
CB is my number one choice when it comes to my automotive maintenance and repair needs. I have found them to be honest, friendly, and they offer competitive prices.
-
March 2024 by SJ L
This was probably the best experience I've ever had at an automotive dealership and their price is very fair but the service is IMPECCABLE! The owner and staff kept me updated and brought out refreshments. This dealership puts the C in Christian!
-
March 2024 by Olinda Cardenas
I would like To give recognition to Tyler, Justin, and Philip. The three musketeers!⭐️⭐️⭐️?You guys did a great job at greeting everyone caring about everybody’s concerns making sure if anyone need coffee or water. Always having a smile ? I was there most of the day and I can tell you this is the best happy environment to be a part of or to just sit there and wait on your car. I’ve been coming here for over two years and everyone is still professional and kind to their staff and customers. It’s also a very clean environment. The uniforms are Polished. I enjoyed being there most of the day being able to work on my laptop while waiting for my car enjoying little conversations here and there. The best part, though is how the whole team cared about my needs and took the time to talk to me about it. the rates were reasonable on what needed to be fixed. I am so grateful For all three of you and the rest of the staff.
-
March 2024 by Rachel Clark, RN
The service was superb!! They were able to fit me in for an oil change with an appt same day. The parking lot looked packed so it worried me I'd be longer than they said but, no.. they jumped right on it within 10 min and I was out the door in about 30 min after that. I received a text with all points checked on my car with pictures and a few reminders of what I might want to look forward to checking in the future. Good to know! They offer a great deal on 4 oil changes, 4 tire rotations and a state inspection, even one with Mobile One!! Totally worth it. Thank you for taking care of me and my new baby BMW!!
-
February 2024 by Rafael Salinas
Great work, good customer service.
-
February 2024 by JAZMIN MARTINEZ
Amazing friendly and helpful staff. Very transparent with all their services and prices. Definitely recommend this shop! Ive been going to them for 4 years and I travel back to them despite moving over an hour away!
-
February 2024 by Robert French
Great company and wonderful people. Never feel ripped off and always on time at best value! Would recommend their Katy office to anyone!Services: Engine repair
-
December 2023 by Michelle Hai
This was my first visit at the N Fry Rd location and I must say that I was impressed. The staff were friendly and honest people who showed excellent customer service. The waiting area was cozy with ambience, cute seasonal decor and a clean bathroom. They even have a shuttle to pick up and drop off clients in the area if needed. I’m grateful and happy to say I’ve had nothing but positive interactions with everyone who works there. :) Jonathan went above and beyond to offer me water, breakdown the best options for me to take care of my car without feeling like I’m breaking the bank. I have to add that they allow for payment plan options!!! This is the first automotive I’ve seen that has this! Also, with a flashlight showed me what exactly was wrong with my car and explained to me how the mechanics worked. I definitely know how women can be taken advantage of as we are assumed to not know much about cars. So, I appreciated the genuine care so much as if he was speaking to his own sister. Needless to say, I found my new go-to auto mechanic shop!
-
December 2023 by Lisa Bornejko, Notary Public
The entire staff at The Woodlands location is friendly, knowledgeable and honest. The communication is excellent in person and via text messages. I appreciate the fact they don't try to take advantage of me being a female and try to do repairs that aren't needed. I will continue to be a repeat customer. Thank you!Services: Air & cabin filter replacement
-
October 2023 by J M
STAY FAR, FAR AWAY! I will never use this place ever again (or any Christian Bros for that matter). I had been warned that they were a little shady, however, when my vehicle recently stopped running, I went against my better judgement and had it towed to them because they were the closest place. I paid a $150 for them to run diagnostics and tell me that I need a new whole new engine!!! They claimed that I had a major oil leak and no lubrication was getting into the engine, etc, except there had been no evidence of any leak. Long story short, I DROVE my vehicle to another mechanic that came highly recommended and it turns out, all I needed was a new radiator, radiator fan and a tune-up. Saved me THOUSANDS and the prospect of having to get a new vehicle. My coworker used them about a year ago and was told she needed a new transmission, which also turned out to be untrue. I've heard from two other people that they had bad experiences as well. I hate to think that they did this because I am a woman, but we know it happens. I try to be a fair reviewer, so I will say they have a nice facility (probably because of all the shady money they make) and pretty good customer service, however, trust is definitely lacking and I would never recommend them to anyone.UPDATE TO ORIGINAL IN RESPONSE TO OWNER:Thank you for your response, however, I was NEVER shown pictures of the supposed leaks. I was told the diagnosis over the phone by a lady who was speaking to the mechanic. She told me she would send the estimate, but instead CALLED me with the estimate of (S6500-7,800 depending on the length of warranty). Like I said previously, there was zero evidence of a leak prior to taking my vehicle there. I had recently had the oil changed at another shop and they never mentioned a leak. There WAS an issue with the A/C not working properly when idling, but I never mentioned that because that was the least of my concerns when I brought it in. Guess what? The replacement of the radiator and radiator fan by the other mechanic resolved the A/C issue as well! What a blessing! It's a week out and NONE of the old symptoms have returned. My vehicle runs like new. I guess the other mechanic was right after all. I stand with my original review of this place. Tread carefully!
