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December 2023 by J Malone
Really everything to do with Customer Service and location, and not the product. Since I’ve been an educator and found that CH honors educators with a much needed discount, I found great value in using it in locations whenever I am in need of shoes as there are none near where I live.Drove across town today to purchase a product and because it is weekend and not after work, I happened to not have my ID (which has happened countless times before) but knowing the ID is just for a visual check. Never a scan, no numbers taken from it or anything just confirmation you are in fact a current employee to which countless others have counted as verification.) I offered to show them the current campus website with my picture and name on it, as well as a check stub from my most recent paycheck from my email.Before I could finish the sentence to ask, it was like they were gleefully ready to say no not considering any accommodations just to make a customer happy. The method I was giving for their visual check, was more reliable than seeing a work badge. The whole point is the customer proving that they are a current employee to which I could prove if they cared enough verify.I understand the protocols, but seriously could’ve easily made a customers experience that much better, but seemingly took great joy in saying no and not even considering another means to verify that would actually be more accurate and acceptable for their required visual confirmation.The visit was this evening at about 6:15 PM. All that to say. Got a fraction of what I would have gotten, but left highly displeased and very likely will utilize the other more friendly locations going forward.
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December 2023 by DCE
I have been looking everywhere for a pair of tan/beige shoes which are incredibly hard to find this time of year. Decided to stop in, saw a cute pair but they were black. Nice young lady named Shelby informed me that they had the shoes in beige in the clearance section. Didn't see my size, but Shelby noticed one pair on the top shelf in my size. Shelby got a step ladder and got them down for me. They were perfect. Thanks to Shelby my search is over.
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October 2023 by The Last Rocket
Walked into this store last Friday morning, I was the only customer in there, for the entire time I was there the store attendant didn't even look up once from his phone or acknowledged me in any way, shape or form. I walked out of course.
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April 2023 by Tony APA
Excellent service, great display of footwear etc. Nice and quiet when we went (mid week).
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March 2023 by Snowman Olaf
Best Shoe Buying experience!I went to this store back in February 8th, 2023. I went during my lunch break, and was able to make it back to work with time to spare. I went in thinking that there was not anything in the store that I could afford, but decided to look anyway.The sales person attending me was Reniesha. She greeted me with a friendly smile, and told me that if I need help with anything just to let her know. I looked around for a bit, then went back to the front counter to ask if she had any brown dress shoes in my size. Reniesha showed led me to brown shoes that were exactly my size.There were mini disposable socks for you to put before trying on a pair of shoes. Maybe it was because I had not been to a department store to buy shoes in a very long time, but I thought this was great. There were also lots of mirrors located throughout the store so you can walk around and see how the pair of shoes fit.When it was time to checkout, Reniesha convinced me to open an account and save up to 10% on my purchase (on top of what I was already saving!)This was one of my best shoe buying experiences. I highly recommend this outlet store because of their amenities and friendly staff.
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March 2023 by Joseph Washington
Let me start by saying one name..."RENIESHA"!!! She was the absolute greatest. She was the only employee in the store and still managed to give myself and 3 of my colleagues the ultimate shopping experience.Reniesha, was extremely courteous, attentive and professional. We only had limited time (because it was our lunch hour) but she was instrumental in helping us find all that we were looking for and more.Most importantly, we made it back to work on time with a super satisfactory Cole Haan experience. Thank you again Reniesha!!!
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March 2023 by Sonia Martin
Reniesha is super awesome!!Best experience ever, she was willing to go out of her way to help me find my size and she was the only one at the store. Reniesha managed to help every customer in a timely manner.Thank you, for the amazing service.
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January 2023 by Kayla M
The employee working on 8/18 must not have wanted to make any commission..? My husband and I went in there around 6:30 and he said “hi” - that’s it. My husband was looking to spend $$ on some shoes and a few other things. He went back to make a purchase after taking our daughter to the arcade, this dude didn’t even acknowledge him and downright avoided him all together. Do better - yikes.
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November 2022 by chris hernandez
Showed up 30 minutes before close and Kevin helped me out with a return. Ended up returning 1 and picking up 2 more with their promo! Always great service here!
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September 2022 by YaBoi Vocals
I bought a pair of shoes on 8/30/22 from Joshau. He ordered themonline. They did not fit. He refuses to order me a new pair. I WOULKD NEVER USE THIS STORE OR SALESMAN. They promise you the world to get your money,. The worst customer service in the Katy Mills Mall. DO NOT BUY FROM THEM
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August 2022 by Kayla Martinez
The employee working on 8/18 must not have wanted to make any commission..? My husband and I went in there around 6:30 and he said “hi” - that’s it. My husband was looking to spend $$ on some shoes and a few other things. He went back to make a purchase after taking our daughter to the arcade, this dude didn’t even acknowledge him and downright avoided him all together. Do better - yikes.
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July 2022 by Kennon Jordan
Great shoes that are affordable.
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July 2022 by Yolanda Wortham
Bad customer service they just stood around
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March 2022 by Ray Medellin
Very disappointed in the Cole Hann quality. I have only bought Cole Hann shoes for the longest time. The shoes are generally good quality and comfortable. However, I just purchase a new pair of casual dress shoes and in just a few time of wearing them, the shoe laces are falling apart. I called the store and Cole Hann and they couldn't even direct me when i could purchase a replacement pair. Now I have a brand new pair of shoes with no laces sitting in my closest that i cant wear. Very disappointed in the customer service and quality.
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January 2022 by Luis Jimenez
Need to update the hours of operation. I drove 45 min to make an exchange and got to the door at 7:53pm. The staff did not want to assist because they stated that they closed at 7pm. The hours of operation in google says that it closes at 8pm. This happened 1/20/2022 at 7:53pm.
