-
February 2024 by Ismel Calderon
My experience with this store was very bad. I bought a cell phone. I was going to return it after three days and they told me that I couldn't make the return. I called the company and they told me that this was false. If I had 7 days to make the return, look at my receipt. and I saw that they charged me a fee of 29 dollars which I never asked for, my experience with this store was very bad and the customers are told the truth, they are not lied to, God bless them
-
February 2024 by Alexis Perez
Amazing customer service
-
November 2023 by Deisy Rangel
Excellent service!!!. Giselle went above and beyond to help us to change our line, she had the patience with my mother in law and she explained everything in a way that she was able to understand the process.Every employee that we interacted with before at this location has always been super helpful. Thanks for your excellent costumer service.
-
November 2022 by Lincoln Tomlinson
Anthony Aguilar was extremely helpful and he was highly knowledgeable on the cricket accessories. He also has a great personality for customer service he is a huge asset to this company and I hope to see him again and I will be happy to have him serve me. I left that location which is close to my house fully satisfied as a customer
-
January 2022 by Kimberly Mais
I wish I could give this location a negative star, as even 1 star is way too good of a rating. Yesterday was my VERY FIRST racial encounter since being in the united states. I am appalled that in a 1st world country, the customer service can be so deplorable and backward. I purchased a 3 phone plan for over $200 on December 4th and 1 of the devices stopped working on the 16th of December (less than 2 weeks after receiving these supposedly new devices. I also paid an extra $8 per device for Protection.On the 17th at approximately 12 noon, I visited a random cricket store to have the device looked at and replaced, I had my receipt, the device (with a screen protector and case) external condition like new. The representative at this store advised me that a had to return to the store of purchase. (this didn’t seem feasible as people move around in the USA a lot, supposed I had purchased it in another state? I’d have to revisit that state to be assisted? Come on Cricket! I didn’t argue however, as the store of purchase was just a few chains down the road.Upon arrival to the store of Purchase 6037 N Fry Rd Ste 144 in | Katy, Texas Cricket Wireless, I presented the device which was having the manufacturers defect, as well as the receipt of purchase and explained the situation to the Representative. He initially started to assist me, but I had the feeling he just wanted me out the store, so he was very vague with answers, and didn’t really offer a solution. I, like any other customer who paid for this service, just over a week ago, told him what he was advising is unacceptable. The Sales representative told me to calm down, which I told him, not to try to play the victim card, as I was calm. He went on to say “BE QUIET AND SIT DOWN” to which I advised him that he was very rude, and my children are almost his age, that he was very disrespectful, and he was only a child. I asked for his supervisor, to which he responded “I AM THE Supervisor” I asked for his manager, to which he responded “I AM THE MANAGER!” what’s even worst, is he was training a younger trainee. I stood in store and began calling customer care at 611. The recording told me I had a 20 minute wait time, however, as I needed to resolve the issue, I decided to hold. After 23 Minutes Noel answered. I kindly asked to speak to a supervisor for the sake of not having to explain twice, he again asked my reason for calling. I was adamant that I wanted to speak to a supervisor, and Noel hung up on me (AFTER WAITING 23 minutes to get through to 611). I called back and spoke to Maximino who was very polite and assisted me to get through to a supervisor. That supervisor Rika, was polite, she assisted me in some regard, and she also advised me that the Cricket Wireless stores were independently owned. I guess that is why this young man felt he was not going to be held accountable. However, as employees, we all have a responsibility to make our brand look good, to make our customers happy. I guess there will be no recourse as the store is probably owned by his family members, however, I believe I have a duty to warn other potential customers. I was unable to switch my provider as there was a lot of festivities, and many store closure days, But your bottom dollar I will find the time to switch soon. There is NO WAY IM SPENDING MY MONEY WITH A COMPANY THAT DOES NOT VALUE ME AS A CUSTOMER. NO WAY!!
-
January 2022 by Kim Spoogy
I wish I could give this location a negative star, as even 1 star is way too good of a rating. Yesterday was my VERY FIRST racial encounter since being in the united states. I am appalled that in a 1st world country, the customer service can be so deplorable and backward. I purchased a 3 phone plan for over $200 on December 4th and 1 of the devices stopped working on the 16th of December (less than 2 weeks after receiving these supposedly new devices. I also paid an extra $8 per device for Protection.On the 17th at approximately 12 noon, I visited a random cricket store to have the device looked at and replaced, I had my receipt, the device (with a screen protector and case) external condition like new. The representative at this store advised me that a had to return to the store of purchase. (this didn’t seem feasible as people move around in the USA a lot, supposed I had purchased it in another state? I’d have to revisit that state to be assisted? Come on Cricket! I didn’t argue however, as the store of purchase was just a few chains down the road.Upon arrival to the store of Purchase 6037 N Fry Rd Ste 144 in | Katy, Texas Cricket Wireless, I presented the device which was having the manufacturers defect, as well as the receipt of purchase and explained the situation to the Representative. He initially started to assist me, but I had the feeling he just wanted me out the store, so he was very vague with answers, and didn’t really offer a solution. I, like any other customer who paid for this service, just over a week ago, told him what he was advising is unacceptable. The Sales representative told me to calm down, which I told him, not to try to play the victim card, as I was calm. He went on to say “BE QUIET AND SIT DOWN” to which I advised him that he was very rude, and my children are almost his age, that he was very disrespectful, and he was only a child. I asked for his supervisor, to which he responded “I AM THE Supervisor” I asked for his manager, to which he responded “I AM THE MANAGER!” what’s even worst, is he was training a younger trainee. I stood in store and began calling customer care at 611. The recording told me I had a 20 minute wait time, however, as I needed to resolve the issue, I decided to hold. After 23 Minutes Noel answered. I kindly asked to speak to a supervisor for the sake of not having to explain twice, he again asked my reason for calling. I was adamant that I wanted to speak to a supervisor, and Noel hung up on me (AFTER WAITING 23 minutes to get through to 611). I called back and spoke to Maximino who was very polite and assisted me to get through to a supervisor. That supervisor Rika, was polite, she assisted me in some regard, and she also advised me that the Cricket Wireless stores were independently owned. I guess that is why this young man felt he was not going to be held accountable. However, as employees, we all have a responsibility to make our brand look good, to make our customers happy. I guess there will be no recourse as the store is probably owned by his family members, however, I believe I have a duty to warn other potential customers. I was unable to switch my provider as there was a lot of festivities, and many store closure days, But your bottom dollar I will find the time to switch soon. There is NO WAY IM SPENDING MY MONEY WITH A COMPANY THAT DOES NOT VALUE ME AS A CUSTOMER. NO WAY!!
-
October 2021 by Jessica P
Excellent service, we were helped by a Jose or maybe his name was Andres, the person working on Jan. 6th at 4pm. He went above and beyond and was very knowledgeable in Tech. Helped us set up the phone. Appreciated everything! Thank you!
-
October 2021 by Ashlee Morris
Not happy at all! I live in Hockley and called this location yesterday, spoke with the guy who fixes the cracked screens and he told me that he had the screen in-stock and to come in at 10:00 when they opened and he would have it ready in an hour. I arrived at 10:00 and was told that the guy who fixes the phones isn't working today! Why tell me to come all the way over here if YOU AREN'T GOING TO BE HERE????
-
September 2021 by Santiago Juarez
Good experience and good service.
-
June 2021 by J P
Excellent service, we were helped by a Jose or maybe his name was Andres, the person working on Jan. 6th at 4pm. He went above and beyond and was very knowledgeable in Tech. Helped us set up the phone. Appreciated everything! Thank you!
-
April 2021 by Rita M
Sebastian was awesome.. Great customer service, Best cricket in town ?
-
March 2021 by rosie bermudez
Tim was awesome very knowledgeable and very attentive. Came in for help on my phone and walked out with a brand new phone and it worked perfectly. Brought my mom back in and she ended up getting a new phone as well , he really cared about getting us the right phone and it showed he knew how to do his job. This is my new cricket store for sure just because of him.
-
February 2021 by Sharita McCants
Sebastian was awesome.. Great customer service, Best cricket in town ?
-
January 2021 by Jessicap Media
Excellent service, we were helped by a Jose or maybe his name was Andres, the person working on Jan. 6th at 4pm. He went above and beyond and was very knowledgeable in Tech. Helped us set up the phone. Appreciated everything! Thank you!
-
October 2020 by Juanita Shedontneednoone
I recommend it because there is a great crew of people who are willing to help make u happy with your service we won’t be happy till your happy and satisfied
