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October 2024 by Adriel Gutierrez
Stay away from this one. Broken promises and irresponsible behavior. They will drag you through the ringer. The broker was a nice guy and he did devote alot of time to us. His underwriting team has not an ounce of customer service in them, borderline rude. They will ask for the same documents over and over and say you never sent them. Leaving you to wonder if they are losing your tax returns and bank statements. We spent thousands of dollars following their word that if we did we will get approved. Over 6000$ later and many months of time wasted we were denied. DO NOT TAKE THEIR WORD FOR ANYTHING.
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September 2024 by Elaina Clancy
Not responsive or professional.
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June 2024 by Tyler Bilby
As a Lender, I work with a lot of Loan Officers. So I feel its safe to say I can be a fair judge when it comes to determining how well a Loan Officer did. Its safe to Say Paul Anderson and his team are top notch!
With any Non-QM file you are going to have challenges. Paul kept his cool throughout the entire process because whenever there was a split in the road, he knew exactly which path to take. If you don't want to be left guessing how you're going to get your Business Bank statement or DSCR investment property closed, give Paul Anderson a call!!
Paul also has a great team around him. We worked with Shannon Terry who had great communication throughout the entire loan process. Its safe to say that you wont find better when it comes to a mortgage Brokerage team then Paul and Shannon! ?
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April 2024 by Veronica Carreon
Very unprofessional and does not communicate. Waste of time!
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March 2023 by Pura Vidaa
The worst experience ever, the service is non existing. Claudia Torres has no idea of what she is doing. Communication is not clear. She will ask you for documents, than she will ask you for new ones because something is missing, all this instead of being clear right from the beginning. They will waste your time.
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September 2021 by sebastian Nunez
Bad experience. After 4 months for a refinance, they wanted $2500 extra to lock the rate. I was told they are very busy and 4 months is "the normal time" this process takes!!
Also have 2 friends that started the loan process and almost did not close because of delays and lack or responsiveness!!
I DO NOT RECOMMEND THIS COMPANY
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July 2021 by amks nation
Zaret Windsor guided us throughout our buying process and her loan officer Tyshawn Young made sure everything was taken care of and the processor Paul Ayire made sure they have all the documents needed. Highly recommendedThank you for your services!
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April 2021 by Reggie
Very simple, small mortgage loan. Hefty deposit and great credit scores. But getting the runaround and vague explanations. The file is referred to a manager who does not respond. I call to speak to a manager, but very indifferent staff, and of course, no response still from anyone supposed to close in a few days but still waiting on approval. Very disappointing
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April 2021 by Kim Moreen
I started the process on March 4 and had to cancel 3 closing dates because they still haven't finished the paperwork and keep asking for more information they already have. It is now April 19 and have to cancel a closing time again that was scheduled for today because of them.
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March 2021 by James Gaspard
Definitely better out there. Closing was scheduled for 3PM on the 15th. Days before was told we were a go and that they had everything needed. 45 minutes before closing they are calling asking for additional documents. We did end up closing that day but they missed the funding deadline. So I closed on a house I could not access for 4 days (it was a holiday weekend). Best part is when I complained and asked for reimbursement on expenses, I was told how lucky I was to close that day. Just a really poor experience.
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January 2021 by W W.
This was the worst most pathetic experience I have ever had. I have an 850 beacon, make 40k a month, have no debt but my mortgage and was only financing 450k. They had me jumping through hoops like they were doing ME a favor. They had some monkey do the appraisal that basically copied it off Zillow which is always a joke. I sent them two surveys, neither was good enough, then I had to get the payoff for them because they couldn't seem to manage to do it themselves. Finally, they wanted to wrap taxes and homeowners insurance into my closing costs when I had already paid them for 2020. That was the final straw, so I cancelled their services. Then I get an email and phone call from Tyshawn Young wanting to know how they could make a good customer like me happy. My suggestion, find a job your good at!!!!
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October 2020 by sebanunez2006
Bad experience. After 4 months for a refinance, they wanted $2500 extra to lock the rate. I was told they are very busy and 4 months is "the normal time" this process takes!!Also have 2 friends that started the loan process and almost did not close because of delays and lack or responsiveness!!I DO NOT RECOMMEND THIS COMPANY
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September 2019 by Christopher Brown
Chris and Cody did a fantastic job, their availability for our questions (even at 11pm at night!) And expertise made this a low stress and very exciting experience!
Excellent team, they will be our primary reference point for all of our friend and family.
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September 2019 by Landry Shepherd
This was the easiest company I've ever worked with getting a mortgage. Jeff's a great guy and the staff was very helpful.
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September 2019 by Neil Hoffman
I would highly recommend Encompass lending group. We had a very pleasant experience with them during a somewhat stressful long distance move and they were very accommodating, cheerful and knowledgeable. I would definitely use them again!
