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July 2024 by Richard Bielecki
Stay away! The customer service is horrible. I will not return to this location ever again. The owner needs to consider new management.
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July 2024 by Cesar Plays
Walked in around 10:30AM asking for a wheel alignment, was told it would take 1-2 hours and should be done by 12:30 latest. Fast forward 4 hours later at 2:30PM they are barely pulling my car into the garage. I have had several people come in after me and left before me. This service is not great at all, definitely recommend a different shop.
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July 2024 by rebecca robles
First off the car was done way too fast. Leaving here, my car sounded like metal rubbing on metal at the speed of 40. Took it back after hearing this and seeing that our hub cap was broken where it’s supposed to latch on to the rim. We asked who fixed our car and were told the lead man did and he would be the one to re work on it. We were told they would give us a call back about reimbursement for our hubcap only if the lead man admitted to breaking it. Never got a call back. Our hubcap flew off on the highway. Before leaving the first time we asked why our car was making this rattling noise when we turned on AC. The guy told us it was nothing to worry about, just normal wear and tear noises. It’s still rattling.
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July 2024 by Richard Luebeck
Fast and great service
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July 2024 by Nanda kumar
Today, I went for a state inspection and was informed it operates on a first-come, first-served basis. However, even after waiting for two hours, there were no signs of my vehicle being inspected. It seems you do not manage capacity well or only accept as many vehicles as you can promptly serve and set the right expected completion time. This resulted in a wasted two hours of my time today. I am very disappointed with the poor service and lack of commitment and will not be recommending this station.I believe you deserve a "0" rating, but unfortunately, there's no option for that. Therefore, I'm giving you a 1-star rating
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July 2024 by Mohammed Rahman
Save your money and just go to a local shop! Horrible service. 3 visits in 2 days for them to be rude and say I have to drive my car with a titled steering wheel and that’s normal
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July 2024 by Omar Malik
Not recommended at all! Charged me around $150 and still couldn’t find the issue with my car, now saying bring it back will charge again to check.
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July 2024 by Jen Hayes
I came in late on Saturday without an appointment and was serviced immediately! I was greeted and serviced with the upmost respect and exceptional customer service. Thanks guys!
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July 2024 by Katie M
My husband is an former ASE certified technician and he took his car here for an oil change, tire rotation and an alignment. It took 5 hours and they didn't even rotate the tires. They tried to sell him new tires without telling him the tread so he measured his tires at home with a tread depth gauge and he was at 7/32. New tires were NOT needed. Will not be going back be careful of needless up selling.
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May 2024 by Sungmin Jang 장성민
They moved my car 10 feet into the bay and back into the parking lot for a state inspection and felt it necessary to adjust every setting of my seat. I can't get it comfortable again. Worst day of my life.
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May 2024 by Danisha Henry
I've been a customer since 2014 always a nice experience. The customer is excellent and they are fast.
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May 2024 by Ahmed El Nahry
I called 43 minutes prior to arrival for 130 on Sunday, May 5. I arrived early, I spoke to Wyatt in the phone to complete state inspection. Mr. Wyatt said come on in we will take care if you. Upon entering the red headed lady who's name I didn't get turned me away after finishing with another customer. She said that the inspector is at lunch, and questioned if I came to the correct Firestone? After checking my phone number and address with the dialed number she said that was 43 minutes ago, things change, she still couldn't help me, or rather by the tone of her voice and body language didn't want too. I wouldn't recommend getting any type of auto care at this location, I don't appreciate being spoken to in a con-descending manner, or supporting a business that allows their workers to speak to potential customers in that way.
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May 2024 by Courtney Barnett
Would have given a zero if I could. Got a flat tire while on vacation in TX. Called a day ahead and we were told that they would order a tire for us and it would be in the following morning. Even scheduled us an appointment. Get to the place the following morning and no tire was ordered. So we are currently stranded 6 hrs from home on Memorial Day with no tire, and because it’s a holiday, no one else is even open.
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May 2024 by Jonathan Jones
The staff at the front is beyond helpful and really pleasant to talk to. Everything was great.
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May 2024 by Justin Gage
Came in on a Sunday to get a tire patched and was met with a crew of people who obviously didn’t want to work. Poor customer service and techs couldn’t get a wheel off. Waste of time!
