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February 2024 by Narziso Alfaro
Good experience couldn't have the work done in my truck. They were too busy.
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February 2024 by pibumty
Very good service
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February 2024 by John Leuschen
First time going to this location, Fry Road is my usual location. I brought my mother-in-law's 2020 Subaru Outback for its state inspection. I should have known they were going to try and oversell something not needed. A gentleman came in with a check engine light lit and was quickly told he would have to pay $200 to read the code. I stepped out and spoke to the gentleman, the check engine light was on but so what was the on-screen display stating to check the gas cap? His cap was loosely on, told him to drive home and should turn it off shortly.That said, I was told the inspection was complete and the counter person even commented on how good the Outback looks for its age. A 2020 Subaru Outback with 13k on the clock means very low miles driven each year. I was then told the engine air filter was dirty and should be changed. The best part is Subaru just finished a full-service on this Outback which included a new engine air filter in mid-January and has not been driven since.I have had very positive experiences at Fry Road since 1996 and Mason Road could have put a bad taste in my mouth. I will not recommend Mason Road but take the drive over to Fry Road. This was on February 4th, 2024 around 11:00 am.
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February 2024 by M
I frequently visit it and I have found them very helpful. They do reliable work.
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February 2024 by Dustin “Cool-Leo” Potter
Great staff! Great location! Fair prices! Mr. Dempsey always makes sure myself and my crew are taking care of. Got Fleet? Take them to Firestone! Thanks!
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February 2024 by joseph menghe
Yes❕Role model Firestone here. Rock solid.
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February 2024 by Erik Freeman
went there to get my tire patched. was told that they couldn't patch the tire because i'd used "Fix-a-Flat." he was more than happy to replace my tire. went to discount tire and they had it fixed within 30 minutes.
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February 2024 by Daniel Laine
I dropped my car off before 1pm for an alignment and was told they would call me in a couple of hours. I get a call before 5pm telling me that they couldn’t get to my car and that I needed to pick it up. Get there at 6:30pm to pick up my car and ALL the techs were standing outside of a stall talking to a guy in a car parked outside to the stall. Went inside to get my car so I could leave. I have used this location for nearly 10 years (bought the lifetime alignments for 3 vehicles). This is actually not the first time I have been turned away as there seems to be an issue with this location doing alignments on a Tesla. I was previously turned away bc there was “no tech working that could work on a Tesla”.. called the next nearest store and they told me that it shouldn’t be an issue at ANY location but were more than happy to help me. I am not sure why I keep returning to this terrible location as they definitely don’t want my business.
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February 2024 by Christian Perkins
It was a long wait, but I’d do it all over again to get the quality level of service that I received (and have always received) here. For me, there’s a tight competition between this location and the Cinco Ranch location. My experiences at both have been nothing short of amazing. I thoroughly enjoy the knowledge, care, and expertise that the team members at both locations hold. I know NOTHING about cars, but I do know what it looks like for someone who DOES know something about cars to put their professional hat on and take care of their customer’s needs. South Mason location, you all will forever have my business. I’d recommend your location to anyone and everyone!
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January 2024 by Joe V.
Very pleasant visit service was great. Would definitely recommend them to service your vehicle.
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January 2024 by James Sprague
Great service
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December 2023 by Katy Pool
Firestone always does a great job on my vehicle. They always complete the job in a timely manner and they listen to my concerns and questions. They explain what needs to be done and recommend what needs to be done. I will never take my car anywhere else.
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December 2023 by Bayley Gregory
They are extremely helpful and friendly. Brett (manager) was busy with a very upset and difficult customer when I arrived and this man had the patience of a saint. Brett also took the time to help me figure out what I needed and was very professional. Will be back.
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November 2023 by Jonathan Chen
Jeff was a great guy, he called me to confirm the appointment and let me know how long the service will take. I arrived and he was very welcoming. I was in and out of the store in less than an hour for the alignment. Overall, great experience at this location and I’ll definitely come back in the future for my services.
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November 2023 by Natan Rodriguez
I want to share my experience from the beginning.I came to this shop on November 9th at 9:30am to do an oil change, tire rotation, and a car inspection.I spoke to Jeff, and he told me everything would be ready by 2 pm because they only had two techs working that day (a bad start for the business). Despite this, I still agreed that 2 pm was fine.They called me at 2:15, letting me know that the car was ready, so I arrived at 2:30 pm.Once there, I asked Jeff if they had done the tire rotation, and he said yes. However, upon checking, I found they hadn't done it, as I had marked my tires. I quickly informed Jeff, and he confirmed with the tech who admitted, "Oh yes, I didn't do it."To make matters worse, they told me I could come back another day to get it done—a joke, considering almost 4 1/2 hours was not good enough.That's what happens when a company decides to hire incompetent workers.To summarize:1. 4 and a half hours to do an oil change and inspection.2.Not completing the work.3.Lying about getting the work done.4. No apologies whatsoever.5.No good customer service, since they didn't try to correct the issue right away.For these reasons, I give this place a 1-star rating and won't be coming back.
