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February 2024 by Felicia C
Amazing service as always
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February 2024 by Vicki G.
Takes forever for them to get things done. Went in at 11am got out at 4pm. Got my rear brake pads changed. Only one person at the front desk. Went in on a Saturday. Not sure if this is Ella everyday thing.
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January 2024 by Lucy C.
I am writing to express my dissatisfaction with the service provided by Firestone located at 6820 S Fry Rd, Katy, TX 77494. It has been a terrible experience, and I feel compelled to bring attention to the issues I encountered. The service I received was nothing short of the worst. It felt like they were literally taking money from me. I was given incorrect advice when purchasing a tire, resulting in a payment of $600 dollars. To make matters worse, my car insurance did not cover the expense because the employee who serviced my vehicle, named Eddy, failed to perform his job properly. It is evident that everything was done in bad faith. What should have been a $40-dollar tire repair ended up costing me $600 dollars. I am appalled by the service I received, and I have no intention of returning to this establishment for any car-related matters.
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December 2023 by Yessica M.
Me and my Husband went to this shop because there where no other shops available that had our tire. We were greeted by Angelo and he was very helpful and even went above and beyond with his service, they even replaced are lug nuts that were worn out. We did end up needing to get both tires replaced but they worked fast and efficient. It took no more than an hour for both. Definitely recommend.
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December 2023 by Zoe Hall
Words cannot express the diligence and integrity these gentleman have at this location which is extremely rare in today's time. I brought my vehicle in for an ac compressor repair which in turn resulted in Ivan words " the strangest thing to happen all year". Without going into the crazy details let's just say my vehicle gave them a very difficult time. Even though things did not go as originally planned, the diligence to find and fix the issue even if it resulted in them staying past closing to find it speaks volumes. Not only did they resolve everything they went above and beyond to ensure that my car preformed exceptionally. So sincerely, thank you to Ivan and all the gentleman that worked on my vehicle (I don't know your names and that includes the guy at the front desk that helped me find a fork lol). If you are looking for a place you can trust, this is that place just have faith. Im glad I did.- Zoe H.
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December 2023 by Shoaib
The customer service at this location is horrendous. Went there for wheel alignment and was told it will take 2 hours. Sat there for 1:45 min and looked outside the window and my car is still sitting outside. I asked the guy in front why is it not done , he goes back to the "Ivan - service manager" which tells him that either I wait another hour or take my keys and leave. I confronted him and asked my make me wait 1 hour and 45 mins if you ended up telling me to leave. He was very rude and extremly unprofessional and this is not the first time he has done that. I asked him that I need to speak to the manager and he told me he is the manager which is incorrect (corporate tole me) as he is not the store manager. I had to leave after waiting for almost 2 hours because I had to pick up my kid from school. I had it enough this time and have complaint to the corporate about this guy.
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December 2023 by Gary Elofson
Came in today. Technician Jason King took care of me. Told me exactly what was wrong. Told me about some issues to look out for in the future. Didn’t try to upsell me anything. I hope he works on my truck every time I bring it in.
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October 2023 by Brandon Northern
I go in for an oil change on my company truck, that is all. After an hour wait, the come out to say “fleet recommends replacing tires.” 2 problems… I didn’t ask for new tires, and Fleet does not see my truck, so they don’t recommend anything. The shop convinces Fleet to authorize additional services. I have 30K miles left on these tires, no reason to change them, the rep just flat out lied. That’s the fastest way to ensure I never come back.
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October 2023 by Paola Colmenares
I recently came in for an oil change on my car as well as a concerning noise I had been hearing for the past few months. Ivan, one of the associates, clearly explained the source of the noise as well as informing me that my brake pads were in need of an immediate change. The mechanic even stayed late to work on my car and he let me keep the brake pads afterwards to see just how worn out they were! Great service and I would definitely recommend them for all your car-related needs :)
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September 2023 by Craig
I don’t know what’s more enraging - a tire specialist store installing the incorrect new tire or the fact that I didn’t recognize it until afterwards. The front wheel was incorrectly installed by the dealer (back wheels vs front are not interchangeable in Mercedes) but I’d have thought an auto store with the word “tire” in their name would’ve have caught this! I have called twice asking if they would adhere to the 30-day return policy, and each time had the tech assure that a manager would call me back. No such luck. I have since take my business elsewhere and will gladly give referrals to every school teacher, coach, Uber driver and random door knocker to stay away from Firestone.
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August 2023 by Ryan Kade
Great staff, great store manager. Brought 3 of my vehicles here to get worked on and serviced and have had nothing but great customer service. Eddie is the go to guy for all your vehicle needs including tires!Services: Air & cabin filter replacement
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August 2023 by Faith & Chris
Dropped my car off at 11am for a tire change, went to church then to run errands came back at 4:55pm and my car is still sitting in the same spot and has yet to be worked on. Poor management smh, will never come back to this location.
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July 2023 by Loverne H.
obnoxious and condescending. My first visit to an auto shop in Katy beacaide it was the only shop open on a Sunday in my emergency .
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July 2023 by Kristine Truong
The low tire pressure light came on, on Saturday and after putting air in my tire, the light wouldn’t go away so I made an appointment and got one for Sunday at noon. I really thought I had run over a nail and was ready to pay for them to fix it. After checking, they said that there was nothing wrong with the tire and that the message just needed to be updated and they didn’t charge me for anything. This totally surprised me because for being one of the few auto service places open on a Sunday, they could have easily charged me for their time. I appreciate them for their honesty and generosity! I’d definitely take my car there again in the future!!Service: Tires
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July 2023 by Doreen J
I came to this location @ 10am to get a simple oil change. The tech said that I had to make an appointment and come back cuz he was booked up.I made an appointment for 3pm and the other tech said he couldn’t help me cuz he’s booked up. He said he had a family member that was in store that he couldn’t help which I’m not sure what that had to do with my appointment. He also saidthe next available appointment would not be for 10 days!Poor management made me come back and get turned away a twice.I would not recommend you patronize this location as they are just going to waste your time and not give you the service you need.
