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January 2026 by ẞrand0n Jenkins
I had an extremely negative experience at Frost Bank yesterday. I visited the branch to inquire about some unexpected fees on my account, but the interaction quickly became frustrating.
Key Issues Experienced:
Poor Management Response: The branch manager I spoke with was unhelpful and unwilling to take any action regarding the fees or address my concerns satisfactorily.
Inefficient Account Closure Process: When I decided to close my accounts due to the poor service, the process was incredibly inefficient. It took over an hour to complete. I was required to show my ID and sign paperwork three separate times because employees kept making errors with the documentation.
Inept Staff: The overall experience highlighted a significant lack of training and professionalism among both the employees and management. The level of incompetence I witnessed was surprising for a financial institution.
Outcome:
Due to this experience, Frost Bank has lost a potentially valuable customer, as I was seriously considering moving multiple business/ investment accounts from my subsidiaries to this bank. I will also be sharing my negative experience with my network of friends and family and advising them to bank elsewhere.
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July 2025 by Pamela Davis
Absolutely love this place !!! My daughter convinced me to start my banking here as she has used frost for a long time I can not be more happier
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November 2024 by Blanca Quinteros
Thank you to Rosie or Rose I apologize if I got it wrong! She was amazing and explained everything to my 17 year old as we opened his very own account. The process was easy and fast, I appreciate the kindness in which she conducted herself with :)
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October 2024 by Deanna Bryels
I came today after work to set up a business and personal account. I was greeted by Dedra at 4:36pm. She looked at her watch and said it was a bit late. I told her I took off work to come and couldn’t leave work until 4. She proceeded to ask probing questions after realizing I was potentially opening a business and personal she asked if I had certain documents and sat me in a room alone. The area has no cell service and there is no WiFi so we I couldn’t send formation documents another older lady suggested I sit near the window to get service she was nice. I didn’t open an account because the energy was rushed and not the type of energy I would want if someone handling my funds. I have a few business and I’d never rush a lot person off like that just because i was close to closing. Mind you I was the ONLY customer in the location. I thought this should be addressed or documented
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February 2024 by Ä
I guess give credit where credits due huh? Thanks for all the ?
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September 2023 by Ahmad Aghdam
Respect yourself and do not go to this bank
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January 2023 by Andrea Lizcano
Great customer service , always fast and and effective.
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December 2022 by Lupe Cantu
Always a pleasure doing business with Frost. Great banking and value.
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April 2022 by Pianca Jones
Racial profile me .
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January 2022 by R “Rick” H
Getting a Medallian stamp for a IRA rollover seemed to pose a major problem and bid delay " come back the next day to facilitate document review". It was quicker to drive to Fidelity and the counter guy just initialled the document and scanned it in. It could just be this one new branch off I-10.
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November 2021 by Ron McBride
I’ve had a checking account with this bank for awhile now and it’s been good. Today I needed an estate account since my mother passed away. I took all required documentation in and was denied because the paperwork was not from Texas. All my documents were legal and binding. Extremely unhappy that I had to move my account to a bank that only required the legal documents. These people are clueless.
