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February 2024 by manuel muzquiz
Today My son redeem a Pokémon cards that he has from his membership but unfortunately he picked the wrong cards and staying still in the store he tried to make the changes(He never open the package) and the front desk People started giving hard time to make this change.Our disappointment is because the front desk people.didnt have patience with my son and also they were not friendly with us still having the membership from the store..Bad service
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February 2024 by Erin Watson
I agree with others about the customer service. The guy in the register yesterday Sunday 1/28/2024 was a bit rude but we moved on. If you don’t like your job find another one. Otherwise change your attitude smile and collect your pennies.
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February 2024 by FASOoOooOM
Staff are not so friendly they are sleepy and talk over each other's! Was my first time to a GameStop!
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January 2024 by Paul Guo
Extremely slow service, waited in line for 20 minutes while employees chat away with customers. Used game prices cost more than new compared to other retailers. Games are unavailable even though boxes are displayed on shelf.Will not visit again. Horrible experience
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January 2024 by Ashley Southerland
I had bought brand new controllers 07/13/23 I had spent 15.99 on the warranty for each controller, unfortunately my controller got stick drift after use. Hence why I buy warranties on my remotes, I’ve never had problems with GameStop before when getting remotes for my Xbox. Unfortunately with the “new policy” I couldn’t get a brand new remote I got a trade in remote that HAS STICK DRIFT. To top it off the remote is also feels like someone put their greasy hands all over it. I’m a gamer of over a decade. They should’ve honored the policy for the remote from before. This is ridiculous and frustrating. Don’t shop at this location if you’re a gamer. I’d rather go to Best Buy since they honor warranties. You just lost a pro member GameStop.
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December 2023 by Next Level Pro
Store clean , organized , staff friendly .Thank you so much Mr Jeff for all your help .Keep that great service !
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December 2023 by Andrew Huynh
I’ve always had good experiences with this GameStop, but not today. I purchased a preowned game roughly 10 days ago. The associate named Jacob told me when I purchased the game that I had 30 days instead of 7 days to return the game for a full refund because of my pro membership. Which was kinda interesting cause I always thought it was 7 days. So I was oh wow that’s nice. I tried to return the game at another store today & they said they don’t know why Jacob would tell me 30 days. I called the store and Jacob was not helpful & insisting that he did not say that and I am the one who was mistaken. Whoever is in charge of this location, please educate your employees on your own policies & customer service, & to Jacob if that person happens to be you, take a sec to reevaluate your customer service skills before you talk to the wrong one.
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December 2023 by ce
Good place to find videogames, cheap and expensive. They sell merch, Nintendo games, Xbox games and PS4 / 5 games.
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November 2023 by Bob Builder
A little beta 16 year old worker must have been having a bad day as a GameStop associate (probably hates his life) and thought it was okay to be disrespectful. Almost punched him in the face but I decided jail was not the place to be on Black Friday and walked out. @gamestop stop hiring virgins that are rude because there life sucks
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November 2023 by Brittany D
Had a pretty good selection of games and merch. Everything was well organized and clean. But we didn't end up getting anything because there was only one guy at the register. I mean he was doing a bang up job running two registers by himself but the line was still a bit more than we felt like waiting in.
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November 2023 by Pj R
Almost always have what you're looking for. And the employees are always friendly.
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October 2023 by Joel Turner
Game stop? More like game go out the door making you broke, am I right? Hah hah hah.This place is a great place to use a credit card so you don't feel like you're wasting as much money as if you paid cash. It's a real thing, look it up, on bing.
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July 2023 by Eusebio Barron
Went here with my nephews traded and bought. Dylan and the manager Jeffrey exceeded my expectationshad amazing customer service helped me with will be coming too this location more often
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July 2023 by Alonso Sifuentes
I love coming to gamestop but i will not be coming here again the employees were very rude and disrespectful
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May 2023 by K L.
I brought my daughters to get a birthday gift, and the lady cashier was so pushy was encouraging them to grab everything they wanted without asking me first. Same with I believe was the manager an asian man, was telling her to add a hat to the purchase just be because they were touching it. Total disrespect. Without asking me if we were getting that too. Not coming back to this location.
