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March 2024 by Tracina Szy
I attended a birthday party for my son’s classmate last Sunday, March 10. The experience at this place was very unprofessional, and very disappointing. Upon arriving to the birthday party, I saw parents putting up decorations because the workers did not finish on time. The two young women working the front desk were very unhelpful. They did not sign in parents and children as they came in the mother of the birthday boy had to tell us instructions on what to do. one of our classmates fathers had to clean up water on the floor because the workers working were too lazy to do it even though that could be a hazard to children. When I arrived, I saw the cake stand in pieces on the floor. The workers did not attempt to put it together to showcase the birthday cake. The manager that came in that day kept telling us that this was her day off and had no idea how to put the decorations together. She also did not take care of the bathroom after I told her four times that the toilet was not working. My heart breaks for the birthday boy’s mother, because I saw the disappointment Because everything was being done at the time of the party. I felt bad for her because she could not enjoy. And watching her son enjoy the decorations as well, because things were still being worked on when the party started. To add salt to the wound, the workers threw away the pieces of birthday cake that were asked to be saved to take home as memories. It shows me that the workers did not listen to the mother of the birthday boy, and just wanted to get out of there as quickly as possible. Usually the professional thing to do is to call people when things are left over after a party and see if they are wanted instead of just throwing them away. I will never attend another birthday party at this location let alone use it for my own child’s birthdays.
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March 2024 by JCass Cassidy
I will NEVER book another birthday party at this place again. The workers are LAZY. I booked this place for a private birthday party and with that you are supposed to get custom decorations as well as a host to help you assist the party. My son's party was suppose to start at 1:30pm. When I got there at 1:10pm the girls where just starting to set and had no idea what the decorations where supposed to look like. Olivia said she literally just got hired and had no clue on how the decorations where supposed to go. I had to show the workers how the decorations where supposed to look like. Now mind you the owner Viri is the one who designed this and her workers that are hosting the party have no idea what is supposed to look like. They said Viri never gave them the storyboard. The parents and I helped clean up and decorate the event as 2:00pm was approaching and everyone was showing up. Decorations did not get completed until 2:30pm and the host still did not even include all the decorations, such as the character that were suppose to go in the little Minecraft boxes got left out. The decorations were poor. A manager shows up and tells me I am not even supposed to be here when I asked her what was going on. The manager and host did not provide any services besides cleaning up and throwing the leftovers of my son's birthday cake. I told the host to save my son's cake as I will get it as I leave. I had my son's fondant Steve and Fondant Minecraft character in the cake box, the manger took it upon herself to throw it away without even asking me. The manager and host would only ask if I needed anything after the fact that I and the kids' parents already helped and assisted. I called the owner and text her and still have not heard back. I am very disappointed to have spent all this money for 3 years in a row to be treated this way. I will NEVER book a party at this place again as it has gone downhill and the workers that work there are rude and lazy. I had to work the front desk and have the parents sign there kids in. The host where not doing their job and a party should be fully decorated before it even started. This place needs real Wokers who want to work and not be lazy and rude. In the picture below you can see nothing was put on the tables and yet and we were already 20 minutes into the party.
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March 2024 by JAM tv
Very unprofessional place to have a private birthday party. You will not have your party decorations set up in time nor will you even get help from the staff that is suppose to help you. I paid over 1,400 for a private party that included decorations and services. The parents of the kids had to mop the floors and help set things up. Our party was suppose to start at 1:30 and things were not complete until 2:10pm. The staff is Lazy and rude. This place lost my business forever.
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March 2024 by Dayanna Gomez
Daughter loves this place! Very clean and well taken care of.
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February 2024 by Desiree Hopkins
Don’t recommend. Not worth the money. The listing stated that they would have party hosts, set up, clean up, & nothing was provided. The girls at the front tried to over charge me & when I corrected them they tried to tell me I was wrong. Had to show them invoice that was provided even though they are the ones who sent it to me. I contacted management to resolve the issue as I did not receive the services they said were provided where I was told to send an email & call the manager & I did that & still no response was given. I contacted them several times & had to go through their other location just to speak to someone. I would not throw another party here EVER! Not worth a dime of my money. You’re better off having a party at the park or McDonalds.
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February 2024 by Danny's Videos
Dirty. Smelled like pee and puke. Rude workers specially the lady cleaning.Not recommended if you want to have a good clean time.
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January 2024 by Mp
I love this place because they charge the basic rate for the whole day and you can go in & out. I feel it's worth for the price
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December 2023 by Calandriea Feliciano (Cali)
Nice place for toddlers but lack space for parking, and space for parties.
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November 2023 by Richard Stewart
Nice place for the kids to enjoy and it was a kids birthday party ?
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October 2023 by stephanie barrera
i had my daughters 2nd birthday party here and the only thing I liked about having it here is the kids had fun. The staff were my biggest issue. They just stare at you when you walk in and not say a word. So unwelcoming. They are always in the office area they don’t care to check up or ask if you need anything the only thing the assigned party host was good at doing is letting me know I had 10 minutes to clean up. When I asked if I can get my cake from the fridge my husband and i waited outside the room they had it in and they left the door cracked open and they were just taking their time and playing around in the room. They don’t know how to handle money either. I handed them my remaining balance in cash with tip and I don’t know why the girl was confused about the amount I handed her but all 3 of the girls there were telling her what to do with it and they were just going back and forth about it and laughing as I’m just waiting to make sure it’s done right. They said it’s fine I’m good to go. I pass by again and they tell me I have a balance .. like how ?!? But okay I didn’t want to deal with them anymore so I just paid it I was very done with talking to them. They’re act so childish and unprofessional. But all the kids had fun it’s a good place to have them play. Don’t book a party here save yourself the stress and hassle.
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October 2023 by R M
This business is located in an industrial park complex, which makes it a bit of a challenge to find unless you've been there before. The attraction is very reasonably priced, and adults are admitted without charge. Everyone entering the play area will have to be wearing socks. Shoe cubbies are available, and socks are available for sale ( for adults and children). No bare feet allowed. Upon entrance, there is a large wavy slide, a climbing rock wall, a ball pit, and an expansive exploration play/climb/crawl area (reminded me of the big Mc'D'splay places that many had back some years ago). To the right are seating areas and a couple of picnic tables. To the left upon entry, there are fabricated "stores" such as a hardware store, grocery store, a dress up closet as well as a corral with soft, yet sturdy farm animals to play with/ sit on. A few other attractions are along the back wall. The only real disappointment was that there seemed to be plenty of employees, but all the "stores" were a mess. A lot of items from the store were strewn all over the seating area opposite the store, next to the large play area. There were "bricks and lumber" in the costume area, etc... I spent most of my time putting the items where they belonged while employees watched. My grandson has a great time there, and since he's only close to 2 yrs old, he was clueless about the disorderlynature of the attractions. They also offer birthday parties, which there seemed to have been one occurring upon our arrival just a bit after 2. They are closed for sanitizing from 1-2 during their operating days. Items and play aread did appear clean, just nowhere near tidy. Parents, please be sure your kids put items back where they belong after they come to show you ? That would ensure enjoyment for all.
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September 2023 by Nicole
This place was okay. My child enjoyed it but it was sad to me to see how run down the place has become. I remember way back when they first opened how well taken care it was and how the owner was very on top of things. So I’m guessing they might have gotten new owners or something.
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September 2023 by Brianna Robinson
We loved our experience at Giggles and Fun. It was my daughter's 2nd birthday party. we rented the facility for the afternoon slot. the decorations were top-tier! I even had extra decor and the staff hopped right in to help me set everything up. better than I expected, reading the reviews. the place is smaller than most bounce houses...but this is not meant to be like a bounce house play zone. if you're having a party and not renting the entire space... highly suggest a weekday. I can see how it can get crowded on weekends. I bought pizza from them and brought a little food from home. The pizza eventually got cold but it was a kid's party so it was fine. almost forgot, I had a dinosaur vendor come...we thought we’d have to cancel because it was too big. the owners stepped in and found space to make sure the event happened as planned!
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August 2023 by Linda T.
This place nice and small, perfect for small kiddos! The only thing that's kind of a bummer is the manager unfortunately. Told me to make sure my kid doesn't take any toys out of the playhouses and even though we try to put everything back, other places I think handle it way more politely. It's a kids play place, things are 100% going to be out of place. Kinda sucks the fun out it but overall, the place is fine.
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August 2023 by Sylvia Mendez
This place is in desperate need of a DEEP cleaning. The changing pads in both restrooms were disgusting. They toys needs to be replaced, and just over maintenance. The ac was out today and it was pretty hot inside. Parking is terrible, literally only 5 parking spots and all others are reserved for the neighboring businesses. My little one did have a blast but we’ll definitely try the other location next time and hope for the best.
