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December 2023 by Charlotte R.
Never coming back, the customer service was terrible he greeted us at first then later rudely told us that we needed to stop testing the clubs out even though we only were there for about a minute! How about don't have the projector on if customers aren't welcome to test out products they are looking to spend lots of money on? I hope the young man that worked on 12/23/23 at the back learns some customer service skills so he can actually get a sale.
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October 2023 by Woodchuckcould
Customer service is a joke. Tried to return a $450 putter, unused, without a receipt, it was a gift. Told me no problem but can only give me the latest lowest price. I agreed. Their system said $132. I'm like umm no. I'll keep it before giving it away. But go ahead and ring me up another one. He said OK but its $450. I said no, I want the one that sales for $132. He said he cant sale them that cheap. But you just said that's the new sale price. He said OH, they probably used rewards to get it that price. What does rewards have to do with this? Just confusion, manager confused too.Family will never be back.
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September 2022 by pupu p.
Great experience! I had to get some clubs for my 7 years old daughter, and decided to stop by here for the first time. All the guys at the Golf Galaxy were very helpful. Taylor went above and beyond to help me picked the best fitted clubs for my daughter. We will definitely be back.
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September 2022 by Cody Nall
This team is on F’n FIIIRREE!!! Earned a customer for life with me. Wes, Bret, and Tyler just hit it out of the park. No matter who helped me, had a great helpful attitude and patient as all get out with my wife and I as new golfers. Thank you guys, very much!
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August 2022 by Daniel Fraind
I came in looking for a driver really no clue what I'm doing. I explained to kellen what I was looking for and he went above and beyond to find me the right club. Very good customer service I would highly recommend this store. Also the store is very nice quiet chill vibes to and they also have a little range to test clubs out. Kellen is the real mvp for my purchase !
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June 2021 by Ray Springer
Katy location always treats me right. Got some new irons regripped and added half inch to each club. Brad & Kat are awesome!
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May 2021 by George Edwards
My recent visit at Golf Galaxy was great service was excellent the quality of the merchandise was first-class I highly Golf Galaxy in my book and I will tell all my friends the same
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February 2021 by Lee H.
Went in today to get a club regripped and lengthen. Brad did it while I waited. , His knowledge saved me from over lengthen the club Wiped off the club before handing it back. Thanks for the great service
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January 2021 by Kyle Cribbs
Great sales guy Dennis walked through my swing and did not fell rushed.
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July 2020 by Elwin Whitaker
Golf club repair successful. Mr. Torres is a PGA, teaching Professional there and provides adequate service and advice.
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June 2020 by June Yoo
To Tyler. Omg....the best service rep. Ever. In case you need any repair or service for your clubs, he is the man you want to talk to with. He is super nice, kind and knowledgeable with best skills. big thanks to Tyler!!!!
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June 2020 by Zach Barker
Brought it my M6 driver that had a slight crack in it (still under warranty) and Brad took care of EVERYTHING for me super quick. New driver will arrive next week! Unbelievable service.
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June 2020 by Juan Carlos Abadia
Mike Torres, the golf pro, is a hidden gem in that store. If you want to get your golf to the next level, this is where
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June 2020 by Diego Linares
Awesome service!
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October 2019 by Jason M.
I had a similar experience as some of the previous reviewers. I went in last night (6:30 pm ish on Monday - 10/21/19) to purchase a new set of clubs for my 9th grade son who recently joined the golf team at school. I had done my research and narrowed it down to 2 or 3 sets that I wanted him to hit. When we walked in, no one greeted us. We walked to the clubs and milled around and no one ever came over to ask if we needed anything (I didn't even see anyone working - so I could not even go make someone help us). There was maybe 1 or 2 other customers in the store - who were also not being helped by an associate. We went to the club-fitting / hitting bay area in back and hit a few clubs while waiting on assistance - which never came. As we were leaving, two employees were sitting in the check-out area (no one in line) talking and playing on their phones. No, "did you find everything okay" or "did you guys need some help." Just a, "have a good night." We went across the highway to PGA Superstore and got his clubs. We will start there from now on.
