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July 2023 by Kimberly Whitman
This location is my favorite! Both doctors are knowledgeable and great with kids as well. Yami is the most patient person ever! She takes her time while waiting for us to choose our just right frames and always with a smile!
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May 2023 by Brandon Santamaria Jr
Time and time again this location has not done what they advised me would get done. I was advised to get anti- reflective coating for my daughters glasses, and it was not the fight fit for her. No big deal. We go in to order new glasses, the original order we received also had the incorrect color lenses. I stopped by to get a new pair and the representative stated she would reorder . I called - mind you it’s been a month too. The order was never placed. It’s now April 29th and my child finally received her correct glasses after her first appt which was in Feb. Please do better with communication, and handling business.
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April 2023 by Kayla Collins
First and last visit I’ll ever schedule with this location. Very unprofessional. Always missing information, which was filled out. Constant revisits because they can’t seem to get the correct prescription… but what’s the eye exam for? Never again. Been getting eye exams since a child and never had these issues before.
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April 2023 by Gail Moore
Been coming here for 6 years! Can’t say enough about the staff and drs here. They are great at their jobs know what they are doing! Highly recommend coming here!
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March 2023 by M P
I was a regular customer, the manager's service is horrible, she shamelessly lied to me, she told me that the glasses were correct and it was not true. It made me lose a month, I went back to pick them up but they were also wrong, the doctor checked them because I asked him to and the problem was that they put both lenses on the same eye, Wow, your manager is unprofessional.
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March 2023 by Jessica Richmond
At this location Dr Donaldson is AMAZING! However, I can not recommend this location because his office staff, from the assistant office manager to the receptionist to the insurance claims clerk, are HORRIBLE!!
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February 2023 by Princess T.
Once great, but after becoming a My Eye Doctor location, there's been a steep decline. Poor customer service, sloppy technicians, inaccurate eye glass fittings and unhappy employees. The Donaldsons are the only good thing about this place. Our family has trusted Grand Vision for 7 years now, but our experiences last year (2022) under the My EYe Doctor franchise rebranding has been unacceptable. Technicians seem inexperienced, rush through eyeglass fittings (obviously making mistakes as a result) and seem annoyed about servicing customers. Our family's glasses still aren't right, and now warranty is expired. We've thrown almost $1k down the drain here in the last year. They also don't return calls. I used to recommend this location, but cannot anymore. I don't want others to go through the stress and dissatisfaction we've had here. It's very sad, as brothers Dr. Brett and Dr. Ryan built something great, but the corporate takeover has made this vision center below average. Go elsewhere! Avoid!!!
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December 2022 by Sydney George
They were able to see us quickly, however the women at the front desk are rude and unwelcoming. They were very disorganized and passive aggressive to an old man who had walked in… apparently he had called yesterday to schedule the appt. He came in today for his appointment and one of the receptionists were being really dismissive and refusing to listen to him, saying he was wrong. It was sad to watch. Then another receptionist came out and told her co-worker that it doesn’t matter. They continued to go back and forth until one admitted to speaking with him yesterday! After making it seem like he was making it up! Hopefully they can get kinder people working here at the front. I wouldn’t want to come here again just from interacting with them and how they treated that old man.
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December 2022 by Maheen Siddiqui
Dr Ryan has been the best and the most informative eye dr I have seen in the past 15 years of my eye care. Will definetly be coming back next year for my annual eye check!
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November 2022 by Gisela Castro
Yami and perla did a wonderful job helping me out. I will definitely be recommending this place.
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September 2022 by Sidney Castroman
Dr. Ryann Donaldson is by far the best doctor I’ve ever had. I’ve been seeing him for my eyes 10+ years. He takes the time to listen and truly goes above and beyond to help. He will always make sure your health is his responsibility and priority. Highly recommend!
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August 2022 by Alfredo Castro
Horrible, horrible, horrible service! The eye Doctor I saw seems competent but everyone else is in dire need of customer service training.I have been given incorrect information, contact lens orders have been wrong, there is no communication to the patients (you have to chase them for information & status updates) & there seems to be a lack of accountability as everyone seems to blame others for mistakes.This was my very 1st time here and it will be my ONLY time. Just unprofessional all-around.
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May 2022 by CharlesJr Waldie
Finally got my last two items (two most expensive). But I have that behind me. Thanks Gabriel! I needed good news on Maundy Thursday. Thanks ??
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March 2022 by Oluwaseyi Kalejaiye
Terrible customer service. I brought my son's frame for repairs. Was told to purchase a new frame. That I was supposed to buy warranty when I got the glasses.They did not mention that at the point of purchase. This was slightly 2+ months after purchase. I bought the new frame and wanted to buy a warranty but was told warranty would only cover the frame now. And they kept me seating for so long, after which one of the ladies came and was raising her voice with hostility as she was attending to me. Last business I will do with them
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September 2021 by Arti Patel
Very nice and clean clinic. Dr was very friendly to my 7 years old daughter we got my daughters glasses from here as well.
