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August 2023 by John D.
Thank you so much Miss Melissa for your fast and kindly service !! This is my favorite HEB Pharmacy !!
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January 2023 by Aaron Plut
did not lclean my tail gate.
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November 2022 by Mattie L.
The pharmacy is busy. They never answer the phone. The hold times on the phone is long. I waited 12 to 15 minutes for the pharmacy assistant to answer.
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November 2022 by Roberto Larach
I feel like calling my bank and disputing the transaction. My car was still dirty and the blow dryer did not work so I had to clean and dry my car when I got home. Don’t waste your money here.
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November 2022 by Anastasia S.
There are two sweet ladies holding the fort down. i was upset when i came in because my son has the flu and he's 2yo and miserable we had our drs appt at 3pm i was sure the 2 meds would be ready but here we are at 8pm waiting for pick up. i also tried calling ahead and was on hold for 12 minutes, it's so obvious these sweet girls are understaffed and have been these past few days H-E-B please fix this your employees and customers deserve better. I do not blame the employees they are happy chipper and oh so helpful they even expedited my son's prescription since i came all the way over here.
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October 2022 by Lee Hodges
Everything is fresh & the Staff is great !! ♡♡
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July 2022 by Rahul Mohnot
Easy fast and I achieved what I wanted
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May 2022 by Cornelia A.
I had so much trouble the last time I tried to get a delivery order from here. There is a review on here for that. But I decided to give them another try. This is the first delivery order I made since the last one. And guess what they blew it again, They are incapable of professionalism or courtesy to customers. The order was over an hour late so I called the store. They said favor delivered the order. They didn't. They said favor had a picture and my door was black and had my apt number on the side. My door is brown and the number is not on the side of the door. It is above the door. I sent the mgr a picture of my door and asked him to send me the pic favor has. He said favor would not send it to them , to HEB. . Favor is part of HEB so that makes no sense. The mng was very rude and spoke over me and kept insisting that the groceries were delivered to my door though they were not. They reshoped the items and delivered them 3 and a half hours late. He actually asked me, "what would you do if I didn't reshop the items for you?" I said, "Take you to small claims court and get my money back and have you pay the fine for the court." I will never shop at or get deliveries from HEB again. It's Krogers and Whole Food deliveries for me from now on.
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April 2022 by Doll Mig
Shopped frugally as usually do as a senior citizen . My Gripe : that has little to go with shopping just inconsiderate shoppers - I’m handicapped and had bilateral cortisone injects today in my knees / shopped with ice paks attached to my knees by doctors office there were no handicapped spots avail rushing to get home as pain was kicking in -I parked in a regular spot close to store , so only to pick up a few things not heavy bc I need to stay off my legs a few days. Well - a fellow shopper parked a huge truck so close to the driver side doors on my car I needed to ask a cart attendant to climb into my car for me & pull it out of the parking spot for me so I could get into my car to leave , I couldn’t squeeze into space to open door nor could I bend my legs and body to get into my car . I tipped the kind young man $5.00 he didn’t fuss , he was mannerly and obliged me immediately - I’m grateful he was willing to do this - it wasn’t his job . MamaD
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April 2022 by Londyn C.
Service is mid, but there are cool employees. Sushi is good, and the alcohol section is not very varied. Nice and cool.
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February 2022 by Leo Yna Quiambao
H-E-B has been our go-to store anytime of the day at any occasion. Love getting stuff from here. However, I just want to raise up an issue with management… This happened in H-E-B along Mason Rd corner Highland Knolls in Katy. Refilled my 5 gallon water at the refilling station just outside the entrance. When I went home there was somewhat a smell and aftertaste with the water. Thinking it was just normal, until my little girl of 6 years old had been complaining to the school nurse of tummy ache for the last 3 days. She’s been very active but tummy ache for 3 days is not normal. Hoping for management to look into this issue before many others will get sick due to the contaminated water. I know this is not H-E-B it shows as US Vending in my card.
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December 2021 by Jason T.
Beware of the manager Monica. It seems her job is scam people out of their money. When my items wrang up different from the shelf tag she removed the tags and said I saw something else. This HEB location is the worst in Katy and Monica is one of the reasons. She saved the store $2.00 so I could go to a real store and buy the same items. Tell all your friends to ask which manager is working before shopping and take pictures of shelf tags.
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October 2021 by Kim Garrett
the employees were awesome and happy never a sad face or unhappy comment
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October 2021 by Toni T.
This place is wild! There is a too much going on and it's always overcrowded. I notice they don't carry large selections on various brands, except for alcohol. Save the headache and go to Kroger instead.
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June 2021 by Mia H.
LOVEEEEE. I get all my grocers from here everyone' was super nice i love the engiotmtnrt and has the best food. Definitely shop here for groceries
