H-E-B Pharmacy, located at 25675 Nelson Way in Katy, ranks #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the third consecutive year in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine childhood and adult immunizations, including the COVID-19 vaccine. Customers consistently praise the staff for being courteous, professional, and prompt in their service. Many have noted how helpful and kind the employees are, often going above and beyond to assist with prescriptions, even contacting prescribing doctors when necessary. One staff member, Maribel, received special recognition for her exceptional customer service by finding discounts that significantly reduced prescription costs. Although some customers mentioned that parking can be inconvenient, they appreciate the affordable and convenient service, especially while shopping for groceries. Overall, H-E-B Pharmacy is committed to providing excellent care and support to the community.
This is the BEST pharmacy I’ve ever been to, they went way above and beyond to help me with my medication issues they listened to my complaint and fixed it I’m so blown away!!
February 2026
This is a really good location. They have very helpful team members that try and save me money without me asking. As soon as my doctor sends over a prescription, they fill the order by end of day. Thank you HEB Pharmacy!
December 2025
I was in and out. They had lines, but they was moving with quickness
