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December 2023 by OffGridDude SoColo
The breakfast chef is awesome! Takes pride in his food and serving! Hotel was alright, the automatic blinds suck leaving me in a corner room with no way to ever open them.. waters not the hottest but its warm enough.
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November 2023 by Brenda Vazquez
During in our stay, they gave us the wrong room. I have five people altogether. They gave us a double queen. My son had to sleep on the floor. He had a hard time sleeping and then they booked us again so were we can get a double queen with a sofa.The manager I talked to was really nice, she got us the room, and fixed it right away. The breakfast is awesome no complaints they’re very good they have a great chef that knows how to cook.Nearby activities: The Mall ,shopping and restaurantFood & drinks: They have a really good variety of breakfast at the hotel. Very good.
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November 2023 by Chuck Hill
Love this location. So many great food options within a short walk. Hotel is clean and modern.
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November 2023 by Ray
Our experience was very good, but I hate to hear reports of vandalism and theft in the parking lot from other reviewers. The room was quiet, the beds comfortable and the staff was nice.
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November 2023 by Kristina Barnes
If one of our trucks hadn't been stolen and our other truck getting the driver side window broke out, I would give this hotel 5 stars. The rooms were very clean, all the staff were very friendly and helpful and the breakfast was very good. But unfortunately, your cars are not safe. The officers that helped up said that it happens in their parking lot all the time because it is close to the highway and there are five ways in and out. We will not stay here again until the hotel manager gets some security in place.
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November 2023 by Sean Perry
Holiday Inn hotels have come a long way. Beds are extremely comfortable. Rooms are clean. Hotels have been updated. Breakfast is great. Staff is very friendly and willing to go the extra mile. Room prices are very good. Highly recommend.Rooms: Rooms are very clean. Beds are extremely comfortable. They provide soft or firm pillows.
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September 2023 by benjamin brown
I stayed here from 25 August to 26 August 2023 and it was a great experience. The hotel looks like it was renovated recently and everything in the room was clean and in good working order. Good restaurants near by as well. The staff was friendly, professional, and competent. I would definitely choose this hotel again.
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August 2023 by John Tchao
I like this place friendly staffs , very clean environment continental breakfast the best lots different to choose from bagels bacon sausage eggs to gravy , water milk, juice coffees plus all you can eat to fulfill your body of the day my brothers family's will always return again and again I give it more then 5
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August 2023 by Carmella Davis
Overall, the front desk crew, rooms and hot breakfast were amazing. Our family was greeted by front desk every morning. The lobby is open, inviting and available. The pool/maintenance man was extremely helpful and can't forget about the weekday chef who runs a tight ship. Great job!Nearby activities: Great spot!!! Minutes away from restaurants, shopping and activities.
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August 2023 by Johnny Bassil
Worst IHG experience ever!Check-in was on Aug 4th & our checkout is planned on the 10th.It started with the very bad smell in the room (I will mention its number after we checkout). Then we had 2 cockroaches, alive, playing around. We informed the reception & they were so indifferent. The housekeeping promised to clean the room, however, we found the cockroach exactly where we left it.The telephone in the room was not working so we couldn't even leave the kids early in the morning to enjoy some coffee. Finally today, after 3 consecutive days, they fixed the phone.On our way back tonight, we had lot of bags in the car so I asked for the trolley. Their answer was: it is in use. I asked if they had another one or if they could check whether it was free now. They replied back: it is still in use, you can go up check it yourself!Can you imagine such a reply?! In fact, I went up myself, found it in the hallway & brought it down.This is the first time I regret being a Platinum member with IHG. I am seriously thinking to cancel my upcoming trips as I cannot tolerate another service like this.Robert at the reception & another tall employee were not helpful at all & very rude. This hotel should be avoided at any cost.Regards,JohnnyRooms: Spacious, however, it was smelly & dirty
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July 2023 by Dawnshekia Payne
We enjoyed our stay here and I was very satisfied. The room was clean, there wasn't any odor and when we needed more towels or soap the front desk clerk always made sure we were taken care of. All of the staff I encountered was very nice and welcoming. The breakfast was very good and there was a good selection of things to choose from. There is a menu in the room to order food but it is very pricey, but there are food places all around. The pool towels are super small FYI but overall our stay was great and we will definitely return.
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July 2023 by Vicey R.
Service: I've stayed here many times and my room has always been fresh and clean. It's a great location to stay at while in Katy, TX. With in walking distance of a coffee shop.
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April 2023 by Chase M
Staff was superb and exceptionally accommodating! We had an unfortunate room situation but PM and AM staff made up for it and very kind. I give five stars for their accommodations! Oh, we were on the first floor. No noise issues as others have stated. We slept better than
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April 2023 by Armand V.
Great time at the Holiday Inn Express. I stay in Holiday Inn Express hotels all over the country. I've stayed in many in Houston, and I will say this one in Katy is great! Although the service at the front desk could have been better, the young fella working the desk seemed like a bit of an uninterested worker. In other words, his customer service could use LOTS OF WORK. However, once I got my keys and arrived to my room, I was pleasantly surprised. My room was clean, and the cleaning staff showed up to my room all three nights that I stayed at the hotel. This is a miracle, as in other Holiday Inn Expresses, there are days where they never show up, or I have to badger the front desk to get some cleaning done! There is a 24 hour gym, and outdoor pool, and the breakfast is good. Nothing spectacular, but basic stuff that will get you by. The hotel share the parking lot with a Cheddars, and there are also many good restaurants nearby. Its key for anything in Katy, and across from I-10, so you can get all over Houston efficiently. Loved my stay, and it was a good price. Would definitely be back.
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May 2022 by Jim B.
We arrived pretty late, but the lady at the desk was super friendly and took care of every need. The building is undergoing a much needed facelift, so everything isn't as usual. But the staff seem to work extra hard to overcome any problems caused by this. Sylvester, who runs the breakfast, was a delight! Very warm and welcoming, he kind of made it feel like Grandma's house. Will for sure stay here again, especially after the construction is completed.
