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January 2024 by Lauren Iacovacci
Update: spoke with the manager shortly after posting this review. She was very kind and helpful explaining the miscommunications and need for staffed to be additionally trained. She also confirmed maintenance will be made on the saunas/equipment early next week. Also helped me get reset in the Brivopass system. Thankful for her help and hope they continue to improve their experience for other members!I wish there was an option to rate less than 1 star because this location truly deserves zero. I’ve been a Hotworx member for 7 years and joined this location in 2020. Their customer service is terrible. Do not join this location.They don’t call back, they have no clue how to help you when you’re in person, but they have no problem taking money.My friend surprised me for my birthday in September 2023 by adding a gift card amount to my account to use towards future membership dues. They allowed her to pay but won’t let me use the actual balance. It’s now been 5 months that $150 was taken and not applied.I tried to use it in-person to buy swag/accessories but the front desk attendant couldn’t figure out how to ring up items. After 45 mins of my time wasted she decided I should put everything back and go when the owner was there. The owner is basically never there and has odd hours to try to meet someone who works a 9-5.I then called mid-December to upgrade my account to “sweat everywhere” so I could use another location during my Christmas travel. The staffer who I talked to was pleasant and said she’d use the credit to upgrade me… finally it worked!However on January 3rd they texted me that my monthly dues were overdue and to call to make payment. There’s still the credit in my account and 2 valid credit cards on file. I called immediately to sort it out. The staffer had a huge attitude. She told me she’d have to check with her manager if she could apply the credit to dues. I said that’s fine and if not just charge one of my cards. She said she’d call me back. It’s Saturday now, she never called back. I tried calling every day this week and the phone just rings and rings.Here’s the problem, I’ve been using my membership all week (at a new location because Cinco Ranch is terrible, more on that later) and today my door code doesn’t work and neither does my Brivopass. I was able to book sessions and they’re in the app but I can’t get in.I’m beyond annoyed with this location’s 1) lack of competency 2) customer service 3) lack of care for their studio.This studio is the worst I’ve ever been too. At least one of the HIIT machines is always broken, the sauna’s themselves have missing/broken pieces of the wood, and they’re not cleaned regularly.This owner clearly does not care about her business nor her reputation. Read the other Google reviews here and you’ll understand.It’s a shame, I really enjoy Hotworx but I’m going to have to go in-person today to talk to someone who again will “have to talk to their manager” so I can cancel my membership and change to the better location in my area. Avoid this location at all costs.
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November 2023 by Kaley Schaefer
I really enjoy the Hotworx workouts and the concept, but I moved away and am no longer close to this studio. When I asked to transfer the membership to a different studio, I was told they don't offer that, so I've been trying to cancel my membership for over two months. It's incredibly difficult to get ahold of anyone as their staffed hours are limited and at inopportune times of the days (when they show up). I've called numerous times and when I was able to get ahold of someone, they told me I had to come in to the studio to cancel (which is ridiculous). I moved and going to the studio to cancel my membership was the last thing on my mind during a move, not to mention pretty much everything can be done over the phone or virtually these days. When I notified them I wasn't able to come in because I no longer live nearby, I was given a managers info who has yet to return any of the dozen phone calls I've made and left messages with staff, nor has she returned the 7-10 emails I've sent. I spoke with someone yet again who said she would be able to cancel my membership over the phone, but it would cost me $99 or I'd have to give a 60-day notice. What do you think I've been trying to do for the last two months!? This is one of the worst business policies I've encountered at a gym, and I've been a member of a lot of gyms over the years. It's incredibly frustrating!
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October 2023 by Kimberly Fields
Love this place! Always available sauna’s, great workouts and great staff!
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September 2023 by Angela Aguirre
I love this place and recently signed back up but there is never anyone here to grant me access to the gym. i have called during posted business hours and come by during posted hours and there has been no return call and no one is ever here to get me set up. It’s very frustrating considering I’m paying for it but can’t use it.
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June 2023 by Emma Reyes
I love working out at hotworx aderi is very helpful I will definitely recommend working out at hotworx it's also very clean !!
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May 2023 by Dan Dawson
Been going here for 3 years and I love it. Great way to reset your body and detox. Sauna workouts are legit!
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May 2023 by Tara Holloway
Hotworx Cinco Ranch has everything you need for a complete workout. It’s extremely convenient, always clean and comfortable, and all the employees are friendly and helpful. I am so happy I joined a month ago and am already seeing positive results.
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February 2023 by Timothy
It's really disappointing to share this, but this Hotworx is high key a rip-off.- Not enough functional workout tools for your legs. Asked and they never cared to follow up.- They charge you to cancel on top of the monthly fee you pay as a loyal customer- Local Katy Community Gym is 100x better, offers more equipment, always clean, and lastly is FREE.99.
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February 2023 by Gloria Godwin
LOVE this place. The HIIT workouts in the sauna are amazing and for someone who has a tight schedule it works out great, absolutely love that I can go anytime I want. Fair prices in my opinion especially for what they offer, and I’ve always had great interactions with the staff.
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February 2023 by Timothy S. (Dr. FoW)
It's really disappointing to share this, but this Hotworx is high key a rip-off.- Not enough functional workout tools for your legs. Asked and they never cared to follow up.- They charge you to cancel on top of the monthly fee you pay as a loyal customer- Local Katy Community Gym is 100x better, offers more equipment, always clean, and lastly is FREE.99.
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July 2022 by Jarta Cormier
I love this place.Every time I leave this place feel so good.Not only physical but mentally.It’s very clean.The staff is always friendly. Robin the manager is very nice and also very helpful.I highly recommend you to go check this location out.
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June 2022 by Janel Gigliotti
I’ve been a member at the cinco ranch location since about July of last year and love HOTWORX. Ever since they moved locations in the shopping center, I’ve rarely had issues finding and booking a class. And bonus… there are more workout class options/saunas in the bigger space. If you love breaking into a good sweat, in half the normal workout time (15-30min), this is the place for you! The amenities are always clean and I love the 24 hour access to workout whenever I want/need to. Highly recommend!
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June 2022 by Elizabeth Cortes
Love Hotworx! Staff is extremely friendly and helpful! Variety of different workouts to get your sweat on in a short period of time. Love the bigger newer location. Open 24 hrs makes convenient to work out at any time.
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June 2022 by Sophia Sosa
Hotworx is literally the BEST place ever!! The staff is always so friendly, sweet, and very helpful. I’ve been to so many different gyms and they would never satisfy me, until I joined Hotworx! This place is so much better than any other gym and it’s worth money spent!!
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June 2022 by Crystal Perryman
At HOTWORX Cinco Ranch you can expect: clean space and equipment, great location, an excellent, empathetic, warm, encouraging staff, affordable rates and cute merch!!! Love what this gym has to offer!!! You should definitely become a member!!
