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December 2023 by kirandeep kaur khurana
I could give zero if I could !! Rude staff or rather stupid to not acknowledge the issues customers have or even worth giving it a try to resolve !! 50$ returns won’t hurt my pocket but the future sales will !! I have two under two and had tonsssss of outfits from this brand !! Not anymore !!!!! Check my account for purchases and amount of gift cards I have bought !! Negative for customer service and acknowledgment of issues !! Went there to return a gift and came back with utmost provocation that the worker did there in the store !! I just didn’t want to answer anything back to her for what she was doing Bcz I had kids with me and I don’t want to teach them this rudeness !! Remember people can answer you back but choose not to !!!!!!! Rather will bang head on the wall !!!! Janie and jack NEVER again
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October 2023 by Maria Hernandez
If I could leave 0 stars, I would. I went looking for baby clothes for my baby. I had intentions of buying a few items because I loved the clothes online. But, the lady that worked there NEVER acknowledged me. She acknowledged everyone else who came in after me and didn’t say one word to me. I felt like it was because I was Hispanic.Never coming back! I went and bought a few items for my son at Ralph Lauren instead.
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June 2023 by Selena Lozano
Great quality and great customer service always very helpful and provide exceptional customer service putting outfits for my girls
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June 2023 by Rawand Tubeishat
This store deserves ZERO stars! The manager/owner is rude and clearly doesn’t want anyone’s service! I don’t even know why she works there! She hung up on my face and blocked my number?! What store does that? This store clearly wants money rather than providing good quality customer service. This manager is clearly ruining the brand representation of janie and Jack! I always loved this store but this lady disrespected me and all I did was return. After confronting her about her attitude because I was returning she just said “stop harassing me”. Questioning her attitude is not called harassment. She is harassing me by blocking my number and hanging up in my face. This is customer harassment. She is literally the grinch representing janie and Jack. This store deserves better management and this lady needs to be gone. I will definitely report her! She is making all customers run away from this store location. I’m pretty sure she can get fired since the company will be at loss due to her grinch behavior towards anyone that shops there!! Why work when you can’t smile and act as you are happy working. Stay home lady! This is a kids store! It deserves respect towards ALL MOMS. I’m pretty sure she never had kids so she doesn’t know what a mom looks like, “returning” without GIVING judgment.
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September 2022 by John Taing
Very disappointed in my experience today. My daughter received a bday present from a friend from Janie and Jack. Unfortunately, the dresses didn't fit. So we took them to this location to get a bigger size but they do not carry the bigger sizes, we have to order online which is fine so the attendant gave us what we thought was a gift card. We tried to order but the card did not work. We returned to this location and was told that our return got us store credit not a gift card. So now we have store credit at a store that does not have clothes to fit my child. And that is the policy so they can not help us. Disappointed in the policy and to the person who gave us the store credit, knowing they do not have clothes that would fit my child.
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July 2022 by LaTosha L.
Great attire like normal but this location never opens on time. They open 1 to hours after the scheduled time. For such a small location they should probably close and just allow cypress who apparently has better management be the only store in the area. Such a continuous disappointment but it's okay. Today is my last day at this location. I'm over it.
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December 2021 by Yemi Abubakare
Store was neat. However, finding available sizes was a bit tasking.
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October 2021 by Najia Salim
They didn't even have the right sized bags for such overpriced clothes
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December 2020 by Christina C.
Great customer service and beautiful, quality clothing. We love shopping here and always find great deals and classy outfits for our daughter!
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January 2020 by Angelica Robles
Super cute kids clothing great quality
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March 2019 by Anne OConnell
Awesome management Helps pick the clothes that fit your budget. Veronica is the bomb!
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September 2018 by Anali Dilecta dei filia
It's over priced. Customer service is awesome.
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August 2018 by Leah Harris
I love shopping her for my grandson
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June 2018 by Dolly Jenkins
So cute but I could go broke buying wonderful outfits for my grandson!
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December 2017 by Janine Alvarado
Stay far away from this store. I walked in today w my family and little children. I was done window shopping and went to the exit to leave but stopped to pull out snacks for the kids to eat as we walked the mall. I chose to not stop our stroller in the walkway outside the store since it was jam packed today and i didn't want to be run over or have a kid robbed. A female Hispanic sales associate that NEVER acknowledged our presence while we were there came to me to tell me they don't allow snacks in store and then said the clothing can get stained and I'd have to pay for it. Say what?! I wasn't going to eat here, I'm not an animal and if you wanted to know, i can afford the clothing. So i left and yelled “let's go guys, they're going to call security on us to kick us out!â€. I'd have gone in on management but i was exhausted and hungry and going to see Santa at Bass Pro Shops. Don't give these guys your business, they clearly didn't want mines.
