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September 2023 by Gabrielle N.
Very rude Starbucks employee by the name Pamela, made my drink incorrectly, made faces at me when stated the drink was incorrect. Wouldn't come back to get a drink here.
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August 2023 by Isella C.
i love this kroger so much the employees are so kind will forever be my go to!!!!!!!!
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January 2023 by Wendy Heinrichs
This used to be my favorite pharmacy. However, things have really changed for the worst! I can't tell you how many hours of my life have been wasted here in the last few days due to their negligence for myself and families prescriptions. Days have been lost when relief could've been had sooner. They failed to notify me that they no longer accepted our insurance. I only found out when I inquired about pick up time. Then they failed to transfer all of the prescriptions to the new pharmacy which resulted in additional day delay. Then I made the mistake of having my prescription there a day later only for them not to be ready on time and one needed a pre-authorization which of course they failed to notify until after the doctor's office was already closed which again resulted in a delay. The icing on the cake was when i came back 2 hours later for pick up and they were out of stock on one of the meds.I've just had enough with this pharmacy!
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January 2023 by Joe C.
They seem to be out of stock of organic items quite often. Also, a lot of people do not stop at the stop signs in front of the store to let people cross.
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August 2022 by Allen B
Absolutely the best pharmacy in Katy. I just had to transfer meds because I moved. I have a plethora of medical issues so I was there weekly. This pharmacy has always done right by me, and everyone there is great. I can not recommend them enough! Absolutely best pharmacy in Katy.
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June 2022 by C Zhao
On Sunday afternoon, around 4:50 PM, we were in traffic but only 12 minutes away from Kroger on Gaston Road to pick up the prescription. The pharmacy would be closed @5PM. My wife’s last dose was yesterday, and we don’t have any pills for today. We called the pharmacy and told Pharmacist Brook that we were 1-2 minutes late, but we didn’t have any pills for today, and we can’t miss it … “please please stay for a little bit, only 2 minutes... If you can’t stay, can you please just leave it to the manager as we didn’t need to pay at all.” Sadly, Brook rejected our request and happily informed us that she wouldn’t wait for any additional seconds . “You missed your prescription, not mine. “I violated almost every single traffic rules to get there on 5:01PM. I was very impressed by how fast the Kroger Pharmacist could close the metal fence door, turn off all lights, clean up the room and get disappeared in 60 seconds.I learned a lot about how Kroger treated customers in need. We would like to notify you that our family members who are Kroger pharmacy customers and grocery customers with annual spending of $10K+ will no longer be your customers forever.
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May 2022 by Tariq Babri
Great grocery and general store
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May 2022 by Daniel Lawrence
Don’t waste your time coming here.We come here because it is close to our house. They are always either out of or cannot fill prescriptions.Today the associate was yelling at me to inform me my prescription still wasn’t ready on the second day because .This is the last time we will be using Kroger pharmacy
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December 2021 by Lora L.
The pick up at this specific location is always leaving out items that if I go park, I can find right on the shelves. They also never scan my paper coupons for my pick up orders. They just take the coupons and never apply them. I don't think I have ever had a positive experience with their grocery pick up. I have 2 other locations that are equal distance from my house and I'll just use them. Also, the pharmacy here did some shady stuff with my HSA card and we ended up with $1000s in fraud charges that caused problems for months.
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November 2021 by Michael Harnage
We go to three grocery stores that are close to home. I rated Kroger a 3 star because of two main reasons. One is the produce is not very good quality compared to the other big grocery stores. Two they are always out of items and this was even before covid and sale items a day later are usually out and never replaced before sale goes off. Maybe not all Kroger’s but the one by my house is constantly.
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September 2021 by Matt Smith
I wasn't happy when I received a automated phone call telling me my prescription was out of stock and that they would notify me when it's ready to pick up. That notification didn't come and I was late picking up my time-limited prescription. If not for the DEEP guilt trip bestowed on me, I would have taken the prescription. Not my fault Krogers notification system fails.
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August 2021 by Matty Monaco
I wasn't happy when I received a automated phone call telling me my prescription was out of stock and that they would notify me when it's ready to pick up. That notification didn't come and I was late picking up my time-limited prescription. If not for the DEEP guilt trip bestowed on me, I would have taken the prescription. Not my fault Krogers notification system fails.
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July 2021 by Jeff Johnson
Awesome staff. Very professional and caring.
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June 2021 by Jenny H.
We used to live near here and I enjoyed coming in, but since we moved I haven't been able to come back as often. Like the people here, and the store is always clean and organized.
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August 2020 by JAIME B.
This Kroger was selling peaches that were included in a recall due to salmonella (their purchase ticket reported that right after paying, including the product codes), their teller tells you so, and yet their Customer Service gives you a hard time to process the return/refund, this does not make sense. Really surprised they choose people without good customer-attention skills for their customer service booth. Not coming back to this Kroger.
