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March 2024 by Katie Gepson
Miss Chelsea you’re awesome! They’re flexible and very understanding and they take care of you! They made sure I was all set up and in the 4 months I used them every payment was so easy and in my opinion cheap! I would absolutely 100% recommend using their storage!! :)
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December 2023 by Lindsey Smith
I LOVE THIS STORAGE FACILITY!! Life Storage Fry Rd. Katy, TX is an incredible, well tended to and fine facility! All of their employees provide professional and knowledgeable service. I would like to give a special shout out to Patricia, Pat. She is, in one word: AMAZING. She is a genuine, kind, SUPER helpful, and a knowledgeable representative for the company. She always goes above and beyond to provide the utmost quality customer service - something that is so rare these days. Pat’s expertise and the service she brings to the facility and its units’ tenants is stellar. I always see her hard at work tending to the premises. She will always greet you with a big smile, friendly hello, help answer all of your questions, and more! Patricia’s attention, dedication and hard work is truly one of a kind. Thank you, Pat for being your rock star self. Thank you to Life Storage Fry Rd. for all of the help you’ve provided me and all of your customers!
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December 2023 by Zoddik
I’ve been renting from life storage for many years, and I find them generally great overall. I’ve never experienced any issues with my unit over the years. The facility located on Fry road in Katy, TX is definitely one of the nicest I’ve been to. The premises are maintained, haven’t had any problems concerning the unit, and I like how accessible the place is. Pat, the lady who works there, is helpful, nice, and a hard worker. Five stars for sure for this facility and Pat. Thanks
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December 2023 by Maverick
Excellent customer service. I was able to get a great deal for black Friday. The location is very clean and well kept. It isn't hard to find the units. I do recommend this location to anyone needing additional storage.
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December 2023 by Falonn Bolela
Recommend Life Storage 3433 Fry Rd. Patricia was very helpful and courteous. Units was very clean for a storage and easy access. 10/10 would recommend!!! Go check her out today for all your storage needs :)
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October 2023 by Melissa M
We’ve rented several units at this Life Storage facility and have been pleased with both the rental space and the front office staff. Patricia and Chelsea are both super friendly, helpful and caring and made our process a breeze. They even provided us a sweet treat and cold waters which is awesome when you’ve had a long day of moving things around! Thanks for being so great, ladies! Life storage—you should definitely hang on to these two! They make you look good! lol
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October 2023 by Robin Pratt
Easy to view available storage units online and make reservations. I checked in in person and it went smoothly and was quick. I checked in three days after making reservation and price went up $88 a month so subtracted a star for that since I don't recall anything online mentioning a price increase.
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October 2023 by Eric Marchand
My recent visit to Life Storage at 3433 Fry Rd certainly qualifies as EXCEPTIONAL.The store manager Ms Chelsea greeting me in a warm and inviting manner. Searching for storage within the city for a large commercial trailer is a difficult task. Chelsea listened to my needs and creatively came up with a solution that would work. She then took the time to provide a tour of the property. The property is clean and the security access gates were closed and functional.Great job Chelsea, you have a new client for long term storage, thanks to your willingness to go the extra mile and your professionalism.
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October 2023 by J Humphrey
Staff was so accommodating and hospitable. They made the entire process easy. They have been a joy to work with. And our unit was better priced than a unit we had at a competitor. So grateful for this team!
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October 2023 by Mary Borjas
Patricia and Chelsea were so kind and helpful! Patricia offered snacks and drinks during our visit while looking for a space to rent. It is hard to find people who offer great and kind customer service! We really appreciate it!!
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October 2023 by beckye thomason
Patricia is so awesome with helping me with rental and address change and billing questions. I did not receive a notice of rate increase and she helped me tremendously. She provided all info on rate increase. She is very knowledgeable and friendly and so courteous. Thank you
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October 2023 by Dena Blue
This review is for Pat. She has given amazing customers service for years. They keep bringing others in and then we have to go to Pat to fix it. She is amazing and if every business had someone as responsible, responsible, reliable as Pat the world would be a better place. I don't recall why she is not present as often but hope the owner's understand that she is the single reason my review is not a vulgar one star. Wake up life storage You only have 1 good employee.
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September 2023 by Lori Blackmer
When I 1st spoke to Patricia on the phone about renting a unit, I knew then that she was a great person. The day I moved into the unit confirmed my thoughts immediately. She offered water, snacks, candy, frozen treats and then took us to my unit. It is very clean and well taken care of. I have rented a unit from Life Storage before, that is why I chose them again. But this experience was above and beyond my expectations. Thank you Ms. Patricia for your friendliness and your dedication to the customer. Everyone should strive to make customers feel comfortable like you do.
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August 2023 by Steven Badillo
Patricia was very nice and helpful with everything that I needed. She followed up with me when I called no one answered and over all was one of the best experiences that I had trying to rent a storage unit.
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August 2023 by Marlene Concepcion
I had a great experience renting with you all. PATRICIA hands down is the best employee they have . She was helpful and super nice. She brought us Gatorade freeze pops and snacks since we were moving in 105° degree weather ans even when I was by myself she offered to help me carry the tvs if I needed her. Make sure you stop by and see her . She will make it worth while. No attitudes!! 110% customer service.. I will be recommending them and if needed again I will go back to them. Thank you Patricia if you get to read this. I appreciate your time and help. YOU ROCK!! and deserve a raise..
