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November 2023 by Jovan Phillips
Went in for an oil change and brakes. They informed me I didn't need new brakes and to save my money. I thought that was cool, a mechanic saving me money. This was on November 6, 2023 before a trip home for the holidays. Well, my grandfather is a well respected mechanic and he was who I visited. He informs me that my car is low on oil, showed me that my oil was extremely too dark to have just been changed. My filter also needed replacing. They didn't change my oil! They definitely took my money, but there was no work done. Now my dashboard is confirming that (and we're buying oil for the car as I type this) while Lonestar's sticker is still on my window showing I still have over a thousand miles until I need another oil change (yes, math isn't their strong suit either, but thats okay. I needed an oil change). Seems like a toss up on the kind of service, if any, you'll get.
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November 2023 by Erico Marrero
I had an extremely disappointing experience at this mechanic shop. I sent my wife for a state inspection on my 2019 car, and they turned it into a frustrating experience. The mechanic told my wife that a turn bulb light needed replacement, even though I hadn’t noticed any issues with it before my wife took the car in for inspection. Although I told my wife to let them change it since it was $25 and I needed the inspection done.After making my wife wait for an hour, they informed her that they didn’t have the required part. Frustrated, my wife decided to leave, and I had to return on another day to sort this out.Upon my visit, the mechanic couldn’t accurately diagnose the problem, which was concerning. They initially claimed it was the connector, then shifted to blaming the lightbulb and argued about the inspection payment that wasn’t done by my wife but they didn’t completed the inspection because if the lightbulb. They wasted time trying to locate the connector, which they should have retained from my wife’s previous visits. Adding insult to injury, they demanded payment for the inspection before addressing the issue. I left without paying, with plans to return once they had all the necessary parts.On my subsequent visit, they claimed they couldn’t find the connector and suggested it might have been left in the car. I clarified that it wasn’t in the car, but they refused to take responsibility for their loss. The connector was not something readily available at an auto shop, and I had to buy it directly from the Mazda dealer, costing $125 for the connector and the wire because they don’t sell it individually. See the picture of the other light connector.This experience left me extremely dissatisfied, not only because I doubt the light was even malfunctioning in the first place, but also because of their mishandling of the situation and their refusal to take responsibility for the missing part.I would not recommend this shop to anybody, family, friends, or unknown people. One start is the least but I should rate this as a negative 5 starts.
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September 2023 by Angel Ojeda
I came in to replace my brake pads and my brother Muhammad provided excellent customer service with affordable prices. Definitely will be returning back for any future car issues.
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September 2023 by Lahna Burts
The owner Mohamadd is a really nice honest and personable man. Also all of his staff are really nice and kind people. They offer really great service and reasonable prices.
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August 2023 by Eileen L.
This business is horrible. I don't recommend people ever go to this for auto inspection!I went there yesterday for my 1 yr car inspection. The tech drove my car all the way to the back that made me suspicious what they gonna do with my car. Then the guy in the front desk told me right away that I needed a new wiper blades. I told him that mine are new, I just replaced it before the inspection last year (August). I bought this OEM which is to last very long, not just one year. So I told him I would take my car back. When I got home, I inspected my car and realized that they already cut the blade to ruin it so that I no longer can use it. The purpose of yearly inspection is not to make these people doing such a business like this, make people pay what they don't have to pay!
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May 2023 by Bryton Golden
If I could give zero stars I would. I brought my vehicle here for an AC check and they confirmed that it was my compressor. I ordered my own parts from a well known supplier and dropped all the parts needed for the repair. I received a call from them saying that my AC compressor was cheap so it didn’t work and I would still have to pay for the service because they don’t warranty work on customer supplied parts (which I completely understand). I went and picked up my vehicle and took it to my normal shop and it turns out that due to this shop’s faulty install my AC module in the car was ruined and one of the pressure lines was messed up (it wasn’t before). We ordered a new ac module and pressure line and now it works fine. I’m extremely disappointed in the service I received, and more disappointed at the fact that they either couldn’t own up to their mistake or didn’t take the time to look at other reasons the issue persisted and just blamed it on “cheap” parts.Services: Auto A/C replacement
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February 2023 by Destini Anderson
Auto Lone Star is such a great repair shop! I moved to TX in 2019 and have used them since arriving. The team is very knowledgeable and easy to talk to. They advise you of the best steps to take for repairs and ensure that you are not over paying for service or parts. I highly recommend this shop! Thank me later.Services: Auto brake repair
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January 2023 by Jonathan Schaudt
Let me start with this, I’m a car guy and prefer to do my own repairs. Owner and management here have always helped me out on jobs where I don’t have the tools to do it myself. They are fair, honest, and do good quality work. They don’t give me any special treatment that they don’t already give everyone else. I’ve sat there and listened to many conversations with customers who have been tricked by others and come for a second opinion. They do their best to speak at an intelligible level, not over your head.Last year they helped with an AC replacement, with limited parts availability. This year, two months after the part warranty went out, the AC died catastrophically. I took it in and got same day replacement. I am shocked. I had no expectation that it would be possible to do it that fast. They were very fair and lent a hand in bringing their price down as it is holidays and they felt bad that the only available replacement part last year was not as good as it should have been. Parts go out too soon, otherwise we wouldn’t need auto repair. No blame on LoneStar whatsoever.I can’t thank them enough. I don’t think they understand how much that helps me right now to not pay full price, and especially being well under dealer pricing.
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December 2022 by Justin “Eugene” Loudermlk
Great service. Fair prices. I will be returning to this shop. Employee are kind and do great work. Highly recommended mechanics shop. Thank you.
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November 2022 by Horace Bradford
Great service, fair prices, and very honest owner in Mohammad.
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November 2022 by Adam Abusnineh
I love this place they do such a amazing job in repairing my car. I go to no other place but them! You can honestly trust them and their prices are very affordable. You are in great hands when it comes to auto repairs. Very professional work and respectful people, you are in great hands when you come here! Very responsive people honestly their work speaks for itself! I got my brakes, and AC done and I was very impressed and very affordable with a warranty on top of that, take my word they are a Gem in Katy,TX!Services: Electrical repair
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November 2022 by Adam A.
I love this place they do such a amazing job in repairing my car. I go to no other place but them! You can honestly trust them and their prices are very affordable. You are in great hands when it comes to auto repairs. Very professional work and respectful people, you are in great hands when you come here! Very responsive people honestly their work speaks for itself! I got my brakes, and AC done and I was very impressed and very affordable with a warranty on top of that, take my word they are a Gem in Katy,TX!
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October 2022 by S A
Whenever I’m in trouble, (which happens more often than not ?) I only trust Lonestar Repair with my car needs! Mr. Muhammed and his team are reliable, trustworthy, and experienced!
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August 2022 by Victoria G.
If I could give this stupid spot zero stars I would. They quoted us $1100 then when we went up there to get our car it was $1300. When I went to get a money order and brought it to get the car out when my gf handed MELISSA the rest it the money she asked if she robbed a bank and proceeded to joke about taking turns driving our car. F*** this place and f*** the customer service. DONT GO HERE,
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August 2022 by Henry Williams
I’ve been coming to Lone Star Auto Repair for over 20 years and Muhammad has always done a great job diagnosing and then repairing my vehicles.Service: Auto engine diagnostic
