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November 2023 by Oleg Svyatun
People work very, very slowly. The time it took to replace the brake pads on the trailer was more than 6 hours.I also want to say that the workers are completely unprofessional. I categorically do not recommend this workshop. Guys, you will lose time, money and nerves!!!
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November 2023 by Stoney Mac
Had to leave a review out of love, came in to get my coolant system checked, first mechanic assessed the problem failed to alleviate the situation, I believe it was because he was leaving so he wanted no parts of fixing the problem second mechanic was super lazy and didn’t even bother to do his job. shop manager Alex aka “The G.o.a.t” to the rescue he literally spent ten mins and got me up and running and that’s literally all it took my hats off to you sir there’s not many real mechanics around but you sir are the last of a breed and I wish they made more like you please promote this man and tip him when you see him he’ll make sure your situations corrected and have you back on the road quick fast and in a hurry
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November 2023 by M K
The showers cost $17. None of the washers or dryers for laundry work. Glad to get a shower but I've never paid this much anywhere. Bathroom was very dirty. Fix your laundry machines!
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November 2023 by Rockedbyjak B.
I accidentally left my Driver's license at the counter during checkout. I called and asked if they could mail it to me since I am a OTR commercial truck driver and wouldn't be able to be in that area for weeks. The manager swore he mailed it, but it's been 3 weeks and I haven't received it nor will he call me back to confirm a confirmation #. The employees that answer the phone swear my license isn't there and that their manager mailed it, but it's janky.I really thought Loves treated their cdl drivers better.Very sad and disappointed.
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November 2023 by Mike Eubanks
Spent over 5 1/2 hours last night (11-7-23) at the shop waiting to have a tire repaired on my truck. Was repeatedly lied to by the techs in the shop. Eventually they left for another tech to come on duty to repair my tire. So sad that they were so incredibly lazy & felt the- need to lie to me about why it was taking so long. I could have gotten roadside assistance from some tire shop to help me faster than this. I've been a Love's customer for over a decade & this was by far the worst experience. Shameful treatment by those techs.
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November 2023 by Thomson Chemmanoor
I've been a long-time fan of ARBY’s next to Loves on Katy Freeway, but my last visit left me with mixed feelings.The burger, a long-standing favorite, didn't disappoint and retained its deliciousness. It's the consistent taste that keeps me coming back.However, the letdown came from the service. The staff's attitude was less than welcoming, and it's clear that there's room for improvement in the realm of customer service. A friendly and accommodating staff can greatly enhance the dining experience.Despite the service hiccup, the burger was a reminder of why I've loved this place for so long. It's a testament to the quality of their food.In summary, ARBY’s on Katy Freeway remains a go-to spot for mouthwatering burgers, but they need to work on their customer service to ensure every visit is as satisfying as the last.
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August 2023 by Julio Garza
My wife an i are very happy with the service we received at your store. We thank the employees for been honest being that we lost very important papers and had it mailed out to our home.
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August 2023 by Shadrick Thompson
Just stopped at this store and the cashier was unprofessional. She was on phone entire time and it was on speaker. The guy on other end was cursing a lot. She was laughing and holding an entire convo while leaving customers unattended. I will be sending video of her to corporate.
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July 2023 by Blake Boelens
The loves truck care is the biggest joke ever. Told me 2-3 hrs to get in for a wheel deal. Finally got in after 8 hrs. Took the wheels off then went and worked on another project. After 12 hrs finally started working on it. Would never recommend anyone to come to this dump. Chris was the mechanic. He could not fight is way out of a wet paper bag.
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July 2023 by Yung M.
Maintenance problems as far as pumps being down. Also showers dont have a sit area for your bag or clothes . Only toilet and sink area. Uncomfortable when getting out of the shower you have no place to sit and dry your feet properly like other Love's and truckstops have, here you have to do it standing. . Arbby's food inside is great. Gyro tasted fresh and so did the salad on it. A little more maintenance and this truckstop will go from decent to good.
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July 2023 by Alonda Whitten
Trucks parked in front of us all the way down the lot blocking in about fifteen trucks. This is unsafe and a Hazzard . It's time to inform the authority of this. They even do this in the daytime hours. This place is dangerous to try and maneuver around in. I got photos of today, hopefully I can figure out how to upload them.. friendly people but service is not good. Arby's food all squished and icky. Bathroom okay
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July 2023 by Elizabeth Chapman
Only been the one time and though I didn’t use all the services it was not a bad experience. We did our laundry here ** COINS ONLY** don’t swipe your card you’ll get an error code. I has to learn the hard way and switched my clothes from machine to machine not knowing until an attendant came thru and seen we were having issues. She instantly asked if we used our CC and of course said yes. She said their machines don’t take cards even tho they have the readers on them. Save yourself the trouble and get your quarters ready. They do have shower. We are able to park in RV sized parking so we get to park in the front. Not sure how much space there was in the back but it definitely looked full. Drive behind buckees if you need somewhere to park. Not in their parking lot but behind. Other trucks were parked over night on the street there with no issues. Rest rooms were clean and their shelves and refreshments were fully stocked. All in all not a bad experience at all.
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June 2023 by Yandi Leon
Arrived at 10:30am for an oil and filter change. Estimated waiting time 3 hours. At 2:00Pm I was called to enter the workshop. At 3:45 still no one working on my truck. A total waste of time. I do not recommend this service to anyone. More than 5 hours waiting and still here.
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June 2023 by Aaron Canty
I parked yesterday despite the nearly full to the brim parking at 14 00. I went about my business, went to bed, woke up in in the morning to get a shower. I order a shower on the app, and waited for a half hour for a shower. Right as I'm walking up to the shower it 'magically' cancels. I go up to the cashier and what seemed to be the shift manager. I had no idea what customer # I was or what shower door, because why should I have to memorize that? Shift manager claims the time ran out on the shower. Bullcrap! I had at least 4 minutes after checking the timer while walking into the store. Shift Manager insists it was my fault by claiming his confidence that the timer ran out. Then they say they'll just get me another shower instead of fixing the problem directly. I don't have time to wait another hour for a shower! We drivers are on time crunches! Do better Love's!
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June 2023 by r.etroteen
I left my wallet after getting lunch at the Arby's, and I just have to say that the workers here really went above and beyond to get me my wallet back. Marissa found me on instagram and told me that it was safe in the office, and it’s so nice to know that they have honest and kind employees who care for their customers!