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October 2024 by C. Cai
always efficient, always friendly, price is fair.
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March 2024 by Markeeta Baker
Disappointed! You gained and lost a new customer. My husband and I just moved to the area so he tried your cleaners as it’s close to our house and not only was he missing an item he had to come back at a later time to get the missing item and the girl at the counter had horrible customer service! She acted as if it was his fault they left his item in the “factory” ! The items were cleaned ok at best. My husband may have gave your cleaners a second chance if it wasn’t for the horrible customer service from the counter girl. Very bad use and needs training! Safe to say we won’t be back!!!! Sub par very disappointing!!
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February 2024 by Rose Gipe
They do a good job a the cleaning but don’t always pick up when you respond to the weekly text. I like em but I might cancel due to the timing issues
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February 2024 by Rose Burns
They do a good job a the cleaning but don’t always pick up when you respond to the weekly text. I like em but I might cancel due to the timing issues
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February 2024 by K T
I am deeply disheartened to write this review, reflecting on my recent and highly disappointing experience with McFrugals Dry Clean Depot in Katy. My trust was placed in their hands with a brand-new garment, only to have it returned in a state of irreparable damage. The fabric showed clear signs of neglect, characterized by discoloration and unsightly burn marks, clearly indicating a lack of care and consideration for the delicate material (refer to attached pictures).The situation was further exacerbated by the store manager and the owner’s response. Despite the evident damages and corroborating accounts from their staff, acknowledging the different condition of the garment upon arrival, I was confronted with a disheartening mix of indifference and evasion of responsibility. The absence of a genuine apology or any semblance of an offer to rectify or compensate for the damage was not just disappointing, but profoundly unprofessional.On its website, McFrugals Dry Clean Depot claims a commitment to the community, highlighted by their charitable contributions, and prides itself on an impressive expansion of its business with customer satisfaction at the core of its value. This portrayal effectively builds a compelling case for choosing their services. However, my recent encounter paints a starkly different picture, exposing a significant lack of professionalism and customer service ethics, and extending to a poor apparent treatment of their employees.Human error is understandable, but the blatant refusal to acknowledge and amend such errors is inexcusable in any customer-centric industry.Given this experience, I cannot in good conscience, recommend McFrugals Dry Clean Depot to anyone seeking dry cleaning services. The evident risk of damage to your garments, coupled with the poor management and customer service, makes it an unreliable choice.I will no longer use their services and would advise others to do the same.
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May 2023 by Rhonda K.
Great service, prompt delivery and locally owned. We are always pleased with the work done here.
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April 2023 by Tim Protheroe
Be very careful checking charges - added items with zero transparency - collar treatments, bogus large size ironing, etc. - finally caught them out, now going elsewhere at half the price and same quality….just make sure you check charges every time you pick up to understand what they are trying to slip under the radar….Service: Laundry wash & fold
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February 2023 by Shawn B.
Most expensive laundry I've ever been to. I cannot continue to use this business. Switched to Lapels down the street
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October 2022 by Gregory Holloway
My local cleaner. I’ve been using them for years. Very friendly. I would highly recommend
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May 2022 by Roberta Wallingford
Never had a problem—and they have a great delivery man!
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May 2022 by Steven Akins
I came here for the first time on 5/8 I brought 5 long sleeve polo shirts and 2 shorts sleeve shirts and 3 t-shirts first thing I ask the guy was how much for the shirts he said 1.99 so I went to pick my shirts up and he charged me 4.19 for each of the t-shirts I'm like why he said they had to be hand presses and I'm like why you didn't tell me this when I brought my shirts in and the other shirts they treated but didn't even get the stains out I think there communication is horrible don't surprise me with different prices when I go in to pick from what you told me when I dropped off I'll never be coming back to this place I wish I could give them 0 stars because that's what they deserve still waiting to hear from a manager because the way they conducted business was not right
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May 2022 by Alejandra Gonzalez
Great service. Always on time and they leave my garments in excellent shape. Thank you!!
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September 2021 by Annette Leach
We were quoted 1.89 for men’s shirts. No mention of additional charge for 2xl. Charged 3.99 for a sleeveless women’s blouse. I think all this should have been mentioned at drop off. And a couple were 4.99. No real explanation!
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August 2021 by Cassandra Gelker
They go above and beyond to deliver a quality job in a timely manner. Their customer service is top notch.Service: Delivery
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August 2020 by Cassandra Hartman Gelker
They truly go above and beyond to do a quality job in a timely manner. Their customer service is excellent.
