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October 2023 by Alexandra
Salesmen here are completely dishonest. I was told my glass was being replaced with sapphire glass and it cracked the next day which speaks to the poor quality of glass installed on my Rolex. I’m a repeat customer, but your dishonesty will in turn cost you my business.
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September 2023 by Crito Crito
First purchase was a medallion. The gold turned silver and a stone fell out. The last purchase was in May this year. By the time I got home there was a stone missing out of the 8,000 dollar ring. I went back up there and they tried to get another 700 out of me to fix their incomplete prodigally, they Treated me like a nobody. My opinion of them is they sell and make cheap jewelry with a crook’s mentality.
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August 2023 by Doyle Howard
Thank you for a awesome ring , she loves it!!! Great prices !!@
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July 2023 by Nader Alkhatib
I don’t recommend this place at all they have wonderful collection I admit it but the problem is how they deal with the customer after you pay.There is no customer care at all if you buy something and it has any kind of issue it will become your problem.I bought a watch after one month of purchase it, I find out there were an issue with it , I went back to have them fix it for me. I handed it over they guy and he told me it will take 2 months .4 months later I called them to find out the watch was ready.I said no problem but when I came to pick it up they told me I have to bye the shipping cost lol it was $37 I was like are you serious I have to bye the shipping cost. Then I ask the guy what if the watch still have problem he said”you have to pay again” lol. And they hand it to me without bag I was like really disappointed.And my watch still have the same problem i prefer to throw it in trash Rather than pay those cheap people any single dollar again.Long story short1- there is no customer care2- you pay you lose3- No loyaltyGood luck if you buy anything from this place.
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July 2023 by Joann Watson
We had a ball here!!! They were fast and friendly!! Family environment with a high end of customer service!
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July 2023 by Bryan Collins
Purchased a watch, via telephoneDealt with Mr. Ibad Asif and Ms. AlyssaAbsolutely the best customer service I've ever received - including local "in-person" purchases.These two people go way above and beyond to assist.Cannot say enough wonderful things!Bryan Collins - Antioch, TN
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June 2023 by Kame Byrd
Great service! They fixed my earring same day and they had great prices and the best customer service! Save my day literally!
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June 2023 by Michael L.
Nice people but charging $50 to take out a single link from a watch is utterly ridiculous. Regret going there...
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April 2023 by Lyla Easton
Brought my white gold diamond wedding set (20 yrs old) in as the prongs were very sharp and one was broken off. Ibad was very honest with options, he did not push any recommendations. Within days I had my set back, looks brand new, I couldn’t be happier! Thank you!
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March 2023 by Jeremy Aberegg
Always great customer service and reasonable pricing. I bought items in store and had special ordered items before both with great service.
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February 2023 by Brianna Collier
Sana was amazing at helping us find the perfect wedding bands! We were able to get both bands same day!
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January 2023 by Mr. Smith
I highly recommend Monica Jewelers. They were easy to work with and created the perfect ring for my wife. I went in with an idea and came out with a beautiful custom diamond ring.
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January 2023 by Jenniffer R.
I loved this place. My brother in law was looking for a very specific engagement ring for his fiancé and this was the only place that had it! Very good experience
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December 2022 by Tina Cain
5 STARS ALL THE WAY! We feel blessed to have stopped into Monica Jewelers at Katy Mills Mall. We have needed a gold chain for my husband's pendant that he had made from our son's Dog Tags after our son died last year. Our appreciation isn't even as much tied to the incredible-looking yellow and white gold chain priced at such a value that rates highest on our appreciation meter. Maybe we could have shopped for a comparable chain elsewhere. Maybe. What helped us to decide to stay and do our shopping at Monica Jewelers after we first started looking was the immediate personal attention we received. We were greeted by Laila, who quickly sorted the tenderness of what we were shopping for and honored our feelings by listening and encouraging our choice. At the end of the day, the product is the product. The difference maker is that this family-owned business truly cares about its customers.
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November 2022 by Jacob M.
I came in curious not expecting to get anything but met with Zain Hussein and was very welcoming and informative. Talked to me about financial plans and different options regarding my choice an preference in the chain I wanted. Ended up with a good chain and pendent. Quick and efficient customer service.
