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March 2024 by John S.
Taneisha is the worst representative I have ever dealt with when getting car service at a pep boys. Not sure how she got hired, she's extremely rude and incompetent. She has no knowledge about car maintenance and should not be making recommendations. Do not bother making an appointment, they will not prioritize you and they have no respect for their customers. The customer service was abhorrent and as a business owner who deals in customer service, I can confidently say that taneisha is one of the worst customer service representatives I have ever met. She is ruining the reputation of this pep boys. I would give zero stars if I could.
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February 2024 by Audra Harris
Jo Jo has amazing customer service. Always knowledgeable & friendly!!
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February 2024 by M Pham
Very good service as always
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February 2024 by Laura's O.
Hit or miss. When I first brought my car here over a year ago, there was an older guy working the front that was polite, patient and seemed knowledgeable. Fast forward another 6 months, there was slightly younger guy working the front who seemed overwhelmed and unhappy. Today I drop in and there are two women that are rude as heck! One told me it was 2 hour wait to have my tires checked. So I asked to schedule an appointment. She seemed very upset by that given all the signing and horribly angry tone of voice. Came back the same day 3 hours later and another lady was at the front. She would ask a question and then cut me off or walk away to the shop or put the front door in the middle of my response. I stopped answering because she seemed to already know the answers to her own questions. The only highlight of this visit was that Kevin was very attentive and actually listened to what I said when he came in from the shop to ask about my vehicle.
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February 2024 by Zarah Karambash
Had my tires checked out, they ladies were awesome
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February 2024 by Infinity abdullah
They won’t help you at 5:50. Closes at 6
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February 2024 by Wade Earl
I use too work at this store bought a tire on December 6 with a warranty to find out today I no longer a warranty at another store.
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January 2024 by 713 rob
Service is always great and they do a good job at getting you out of there quickly. It's my go to place for service on both my cars.
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January 2024 by David Payne
The staff is great! They are very fast and professional , their customer service is awesome everytime. I will continue coming back to this store and highly recommend them !
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January 2024 by Timothy Smith
Customer service was great And the Service was fast. I only had to wait about 20 minutes for a new tire.
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January 2024 by red risher
Tranesia and Jojo were awesome and very informative and helpful. I will definitely be back with my other vehicles.
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January 2024 by Brian Sandberg
I can not expirees how disappointed I was with the manager of this location. I came for a tire change and was told that they only had 3 of the tires I wanted in stock. So to save time I went ahead and upgraded for a different model. After waiting 2 hours the manager told me that had to go to another location to get one tire because of the more expensive tires they only had 3 in stock. So I spent more money and still had to wait the same amount of time. It was a bold face lie that they had the 4 more expensive tires in stock. Until this manger is changed NEVER go to this location. Pep Boys needs to make that change immediately. While I was waiting another gentleman left due to the manager lying to him also saying that a technician could start work on his car immediately and it sat for 2 hours before he left.
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January 2024 by Saad Ahmmed
I came here for inspection. It's more expensive than most of the places with no extra benefit. One of my wipers' rubber was lost, so they failed my inspection. I had gone to other places where they let u know about these superficial things in the beginning so u can change them and come back, but here they didn't do that. Then I had to come back 2 days to get it fixed. 1st , they told me I had to wait 1 hour to update the inspection, so I left and had to come back the next day. It was a big inconvenience.
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January 2024 by Ruth
Communication with Jeremy was excellent both in written explanation of costs and how the work is proceeding. Salvador did an excellent job as brakes appear to be working fine and no squeals, etc.
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January 2024 by Ricardo Contreras
Here on 1/11/24. They have a sign in their door that says they open at 7:30. Google says they open at 8:00. It is 8:03 and no one is here yet