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December 2023 by Brian Foster
Went in to get some assassin snails and they were really helpful. I have been in a few times and this is by far the best location in all of Katy. Staff has always been attentive and helpful whenever I have gone.
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December 2023 by kaydee boyle
The staff were so friendly and helped answer all of my random questions! So grateful for their amazing customer service!!
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December 2023 by Allison LaBarre
I purchased a 60 gallon cube tank from here. Went to pick it up and the GM volunteered to drive it home for me in my car. Just overall great customer service!!!!
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November 2023 by Juliet Nguyen
Just picked up my order (11/25/23 6pm) from a couple days ago and an item wasn't filled but they just had a shipment today and it was on the shelf. The supervisor and a lady cashier were very helpful and patient in helping me work with customer service to get the item for the online discount price. Instead of having to return and re-order. Customer service was also courteous and helpful. It's why I will always order and shop at Petco!
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October 2023 by rochelle knight
I didn’t like the way my baby’s face cut came out. I asked for a bear face cut and it didn’t look as expected. It was also a little overpriced I spent a total of $84 for a bath & cut. The price included a $5 tip that I gave because I felt it was the courteous thing to do.
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August 2023 by Mel
I took my dog for a grooming appointment first thing that happens when they take him the groomer started to slide him towards the back, the collar that was around his neck was almost off by the time she got to the back. I wait 3 hours to hear back to pick him up and no one calls me, finally decided to go there myself cause I try calling twice and no one answer the phone. once I get to the store I go to the back and no one there as well but I can hear my dog in the back so I go find someone to help me and when they bring my dog out he was still wet, base on the state of his coat looks like they never dried him. Safe to say never going back here again money wasted now I gotta dry him at home.
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August 2023 by Eric Pete
All the treats/bones are 80% for small-medium dogs I have 2- Boxers weighing between 85-100 lbs an I have to either order online, PetSmart or Pet Supplies Plus. For them to have treats that they won’t eat up in 10 minutes. For y’all to supposedly be a Top pet supply store your treats doesn’t measure up to their standards. I expected better. The customer service is outstanding, employees Great. But Upper Management needs to work on more better reasonable cost non-rawhide chews. These two is who the treats are for.
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August 2023 by Lechandra Gee
Brandy and Joey went above and beyond helping me get a new home for my turtle! Brandy answered even my silliest of questions earnestly and diligently and pulled out all the stops to make sure I was satisfied with my purchase and had seen every option. Joey helped me secure everything I needed at the best price possible and was well versed on all of the deals. Thank you both for the aid you provided!
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July 2023 by Martha Perez
Fish department is poorly kept up with. Staff is s hit or miss when I go. Last pick up i had, clerk on register was on her phone the entire time until she finally acknowledged me.There was multiple dead bettas, and female bettas are in cups when compared to petco in North katy they have them in an actual tank together if they get along.
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July 2023 by Dorothy Sprague
This place had everything I needed for out new fur baby and they where really nice there.
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June 2023 by Oscar Gonzalez
I took my dog Nala she came nice and clean
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June 2023 by Dominique Clark
Love the staff here. Very knowledgeable and friendly- my Dobermann likes them too lol
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May 2023 by J CH
The employee that approached me and my daughters this evening was awful. It was my daughters birthday and all she wanted was a hamster. This employee right out the gate said “ We stop selling animals 30 mins before closing and it’s 30 mins before closing” she proceeded to say hamsters are not good for children because they bite and she doesn’t recommend them. She was extremely condescending and rude. We went to Petsmart and bought a hamster for my daughter. This place is awful.
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May 2023 by Vanessa Venegas
Love this store, people is always kind and willing to help, is big and you'll find everything you need.
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April 2023 by Queen Puddin
I've been going here since I was little girl. I absolutely love the staff, especially Caitlyn. She's very knowledgeable and helped me find just what I needed for my new pup!!Check out this adorable necklace I found here , made just for Pearl! The rest of the staff there has been sweet and patient when I bring her in. I am just not very good with names to thank everyone.