-
September 2025 by Alexander Ruiz Somoza
I had an extremely disappointing experience with Rufus Hernández from. While trying to explain, in a frustrated but calm manner, that the company should cover damages to my windows (all of which are affected by a Low-E seal failure), Rufus hung up on me and spoke in a highly dismissive and disrespectful manner.
His behavior is completely unprofessional for a customer service agent. Rather than addressing the issue or exploring a solution, he limited himself to avoiding any responsibility on the company’s part, showing no willingness to help a customer with a legitimate defect.
I strongly advise others to be cautious when dealing with this individual, as his conduct is unacceptable and not representative of proper customer service.
-
July 2025 by John Cotton
Very difficult to get help unless you are a builder. They won’t even help me get info from a past project. Very frustrating
-
February 2025 by Josh Schwartz
Great service always
-
January 2025 by Jhonny
Poor organization regarding the order of unloading
-
December 2024 by Idk Idk
Great place to deliver. they have overnight parking. I was the only one there first in line at 5:30 am I was getting unloaded. Forklift guy was really nice. definitely wouldn’t mind coming here again.
-
April 2024 by leonardo mendez
Awesome place to deliver, they have overnight parking space for like 12 semis top id say. To check in they come to you in the morningThey get every truck unloaded fastNice place for real
-
November 2023 by Cleversop Corporation
No one is unloading here anymore, we have 3 trucks to unload inside, the workers walk around and no one is responsible for unloading, it seems that they buy on the day of the trucks, they don't care about your presence, their work is not a priority, as transportation to serve you, or an office to check in, it's just time. of the forklift operator when he creates his necessary time
-
October 2023 by norberto castillo
The download was fast, at 6am they were already talking to me excellently
-
July 2023 by Colby Hebert
I purchased a new construction house 14 months ago. Unfortunately, one of my windows lost its seal already. I get it- things happen. I called BFS a week ago to have someone out to address the issue. I left a voicemail with all of my information so they could call me back. No one called back. I called again yesterday morning and left another voicemail because no one answered… again. No one has called me back still. It is said that the bigger you get as a company, the worse your customer service gets. This is definitely true for BFS, at least, it is in my case. Really disappointed in how terrible customer service has gotten since Covid. This is just another example…
-
June 2023 by Michael M
Quick unloadReally improve their parking lotNo more rolling tarps up in the mudFriendly
-
May 2023 by Roger Smith
Thank you guys ??
-
October 2022 by Jose Castelan
With a great location!
Fast and friendly attention.
Store with great distribution and wide aisles!
Everything neat and clean.
The staff helps you have the best option in your work or decoration.
Prices are average!
But the discounts are worth the purchase!
-
June 2022 by Noel Pena
Best place to work for!!!!
-
May 2022 by Daniel OUTDOORS
Slow receiving department, clock killers for sure!
-
March 2022 by Brian Smith
good friendly people,trucker friendly
