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April 2024 by One Stock Z06 st
When I went to go by some shoes I was greeted by Teahra the manager . She helped me find the shoes and size I was looking for and was super informative on my preferences of what I wanted. My overall experience was amazing great customer service from once you walk in and are greeted too being helped getting the right shoe to checkout , Highly recommended going there !
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March 2024 by Jennifer Gilliam
I'll be happy when this place goes out of business. I've been in 3 times to try to get an appropriate fitting shoe. They never have any sizes, they take 2-3 weeks to get a shoe in when you ask to order it.The first time I went in, I was placed on a machine to get my shoe size. Afterwards, the employee brought out 4 different shoes. None of them fit in width. Why bring out shoes that don't fit? If you have no shoes in store, why not offer to bring in a few pairs that may work? Now after 4 weeks of going back and forth to this store- I have still not been placed in a boot that fits. My latest request to order a boot has not been fulfilled after 2 weeks of waiting.They clearly don't care about their customer's satisfaction. I mentioned my dissatisfaction the last time I was in the store. One employee tried to argue with me that I was wrong, when I mentioned that Amazon could deliver to me overnight. Overall, I don't recommend this place. Just drive to the Red Wing store in Sugar Land or go to one of the sporting goods stores and buy from them.
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February 2024 by Eric Jensen
I've been wearing Red Wings for a number of years, shopping at half a dozen locations with varying results. To make a long story short, my feet are difficult to fit. I've experienced nothing but friendly, knowledgeable, and patient help from Mickie, Daniel, and the rest of the crew. Highly recommended!
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October 2023 by Laura M. Blommaert
Worst Red Wing store me and my husband have ever been in (and we’ve been in many) small selection and hardly any stock of what they do have on display. Staff could care less and seems to have no knowledge of products. Don’t waste your time!
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October 2023 by That335n55
Came to this location looking for a specific boot and the staff was very knowledgeable and helpful. They have definitely earned my business.
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September 2023 by Fg4 Productions
I loved my experience here! she helped me get fitted and helped me find the right boot for me! I would drive 45 mins out if my way to come back here
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July 2023 by June Bug
I have bought about 4 pairs of shows from this location. Good quality boots and even conditioned one of my boots for free that couldn't be saved unfortunately. Make sure to buy boots that the soles can be replaced when needed.
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March 2023 by Maria
2-21-23. Just bought my first pair of Red Wing boots (Classic MOC) already love them! Daniel was amazing helpful & super friendly thank you!! The trip from Conroe was worth it!!
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February 2023 by Mike Atkinson
Very knowledgeable and very helpful. The staff went above and beyond. My new boots are very comfortable.
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December 2022 by Andrew Womack
Very rude. Felt like I offended him by walking thru the door. I will find a different brand to wear.
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December 2022 by Andrew N.
Avoid at all cost, racial slurs, disrespect, false marketing, NO RETURNS, DON'T BELIEVE A WORD THEY SAY!!! Or learn it the hard way and post a comment on YELP like i did :)
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November 2022 by Lisa Ecker
Great store! Helpful staff. Was able to order in the boots I was looking for quickly. Very helpful with my questions on care and boot maintenance.
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September 2022 by Thresa Lee Cerda
This team KNOWS work shoes! 15 mins in and out with a GREAT pair of shoes for work!
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August 2022 by Craig W
*They lie, cheat, and falsely accuse*She backed out of a return they promised me on the phone & accused me of threatening her because I used the words "customer service". I didn't curse or yell either! Man oh man, the gall some people have & the delusion it will be swept under the rug.
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March 2022 by scottgilly1
Went in store due to lining coming out of boots. Was told by employee that my style of boot had that problem and they would warranty the boots. They did not have them in stock and were going to call me when they came in. Months later I never got a call, so I went back to the katy store. I was told by employee that he could not do the the warranty, it would be manager. I came back to the store to see manager. She was very rude and told me that my boots were out of warranty and to have a nice day. No help at all for boots with a known defect. I have worn Redwing boots all my life with great service .10 years of service. Customer service is bad as well as life of the boots.
