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April 2024 by Ashley W.
Came here to buy a cocktail dress. I was excited to see that they were having a big sale on their cocktail dresses. I found the one i wanted and it was on sale for $49.99. There was a whole rack of these dresses all with the sale tag of $49.99. My size was there and I was so relieved because the event was happening that night. I get to the register and the dress rang up as $69.99. Typically, the store clerk would honor the sale price but no. She called over her manager and was laughing at the fact that it said $49.99 when apparently it should be $69.99. I am thinking not my issue and the fact that all the other dresses on the rack that were the same one also had the sale price of $49.99. They called another manager over there and he explained to me it is company policy to follow whatever the dress rang up as on the computer. I said well this is misleading to customers and the fact that all of the other dresses have the same tag and they should fix that now because as a customer this is not ok. I was not impressed with the lack of customer service. I bought the dress because the event was that night but I do not recommend shopping here because their sale items are not really the price that the sticker actually says. Disappointed to say the least.
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February 2024 by SCVD50
It's supposed to be an outlet...crazy prices and messy the day we come.
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February 2024 by Lissette Aguiar
Love shopping! Pleasant shopping experience and great staff.
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November 2023 by Jose palsadl
there was absolutely nothing in there we didn’t like the jewlery there was trashy clothes and really poor selection of cologne
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November 2023 by Donna Dawson
Found a really nice dress for a wedding and at a reasonable price.
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October 2023 by Aspen M.
I never go to any Saks but I had to go here to return something from online. There was an Asian lady working the check out and this South American father with his child was trying to buy something and obviously he wasn't from here cause he didn't understand the currency BUT this lady was really mean to him and didn't even help him, she just kept giving him dirty looks. She didn't even say Thank You or smile when she handed him the bag, I felt so bad for that guy to be treated this way by an employee that represents an American company. He just kinda left and he wasn't even rude to her. Before that the Asian lady was helping a Caucasian lady was very nice and helpful to her when she got the wrong shoe size. YAll gotta check on that Racism Saks!!! I won't be returning to this store because I don't care for it. ALSO a Caucasian old lady helped me with my return and was the sweetest lady I have ever spoken to -- Racism has no bounds people. THIS IS NOT A GOOD LOOK FOR YOU SAKS. I am an Indian person and this incident happened at 2:30 PM Saks Outlet at Katy Mills on October 28, 2023.
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August 2023 by Eugene H.
DO NOT ORDER ONLINE from Sak 5th Off, if your order did not arrive, they are not responsible for it! Bad customer service! I called multiple time about 2 months now, never get my money back. Go shop Macy and Nordstrom
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July 2023 by Melissa Mize
Very expensive for sale prices but nice. Would have spent more, but so hot inside the store I was sweating and could barely breathe. Not the same place I remember since last there in 1997. Back then there was barely room to walk, so full of items. Still have a room divider from back then my daughter bought on her birthday. This time she drove 4 hours and I drove 2 hours for my birthday. Seemed so hot inside, we couldn't stop sweating. The entire mall that way. But employees great and checkout fast. Got multiple shoes, handbags, and sunglasses to fit over my eyeglasses for the long ride home. Overall except for heat which ran us out of the store, was a very nice experience.
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July 2023 by B C S.
They have some nice stuff but limited sizes and it's reasonably priced in comparison. Marshall it is not !!
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July 2023 by Vinay Kumar
As other saks off 5ths customer service is worst especially to mention the lady at the trial rooms is super annoying and disrepectful
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July 2023 by Irina Mocker
Can find some great random items for good prices
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June 2023 by Sebastian H
This store is a disgrace. They do not care about the washrooms at all or the appearance of the store. Stores in poorer cities and states look better. The "welcome" mats are worn out. Mats in Canada after winter look better than these. Bathrooms still have the same dirt and stains they did when I came in 2011 to visit. Who runs this store? Homeless people with no care for aesthetics? Locks in the bathroom have been broken for years as well. Embarrassed for y'all. Gas station restrooms look better.
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May 2023 by Marva Hordge
Oh my gosh ?.The best summer scrappy sandles you'll ever wanted found there not to pricey
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May 2023 by Mehmet Kutsal
My wife likes to shop here because she can get nice casual clothes and save money. Go prepared to spend some time here because the choices are abundant.
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May 2023 by Gina McCann
When you are ballin' on a budget, look no further. Always a must stop where you can find all of your favorite desine for a fraction of a price!
