-
December 2023 by Erin L.
12/4/2023 3:50 pm I called Sam's Club in Katy.Tx for reorder medication. The name of the medication was Methotrexate 25mg Tab. The woman who answered the phone in such a rude manner that I didn't know how she was hired at that job, and sometimes she mocked me by saying that I don't understand what you was saying. she answering phone in an irritated voice, not even bothering to answer the customer's phone call. I currently have a Plus membership, but I think I need to cancel it. This is truly a service comparable to Costco. I think Sam's Club needs to pay more attention to employee personality training. It was my mistake not to ask her name. It was worst service experience
-
October 2023 by Zo M.
From vitamins, to coffee, to wine and more.Gas station.Pharmacy.Flowers.Etc...This warehouse has all you want and more.Expect large crowds due to the area but if you come early in the morning and not on weekends, crowds are less.Parking : plentiful Service; friendlyReturn: Absolutely
-
September 2023 by Cris S.
This has got to be the worst Sams location ever. The traffic going in and out of this place is beyond ridiculous, and don't even think of placing an online order for curbside because either you don't get a text it's ever ready or you wait outside for 2 hrs for someone to come out. The staff couldn't care less about timing issues either and have the audacity to get rude when you call. The have been saying they are understaffed for years, well shut down already. You aren't worth the "money saved".
-
July 2023 by Cheyenne P.
Scheduled a curb side pickup order, and unfortunately wasn't able to get it because of the technicalities behind an account. The only reason I'm leaving this review is due to the Merchandise Manager - Royal and Curbside employee - Mario for their lack of customer service. Mario had an unnecessary attitude when it came to the situation so we asked for a manager. He wasn't of much help either when explained the situation. Royal failed to deescalate the issue and offered no resolutions, other than "we canceled your order". Try avoiding these two when dealing with any issues/concerns you may have, it will get no where but to the corporate office as a complaint.
-
June 2023 by Thea W.
The store is always packed so it's frustrating trying to get in and out. You use to save a lot but not anymore. Like what am I even paying a membership for??? The only reason I did it one more time is to get things in bulk. But honestly I'm gonna start going elsewhere. Not worth the stress coming here
-
April 2023 by Panda Ink
You can get a good price on tires, but don’t expect any help or service afterwards.No one’s ever in the front desk you will always have to hunt down an employee from another department so they can look for them.They’re always saying they have an appointment when nobody’s in the bay getting service.Just unhelpful really.Go somewhere else if you want follow up services such as balance and rotations
-
April 2023 by Karly L.
I used to think I was saving at Sam's club, but honestly prices are ridiculous. The mozzarella cheese bag used to be $6 more is $16!!! What! Also, they should hire friendlier employees, especially in the food court section. Today I visited the store with my 2 little nieces, one 5 & 2 years old, a lady that was just standing by the line and hushing people to leave because it was exactly 7PM. I truly understand that closing time is closing time but if you have a display that is still full with pizza and hot dogs and you feel entitled to just tell NO to people that are hungry because you want to leave... you just don't yell at your customers and roll your eyes at people. There are better ways in how to treat people.
-
March 2023 by Joey Glover
Beware of Sams Club expiring or same by date. I bought this bacon on March 8,23 and I was on the second package of the bacon when I notes the use bye date was Feb 20,2023. The could be a big lawsuit against Sam’s. I did return the bacon the open season and ground turkey that expired on the ninth and it was not mark down. When I went to return these things I also when back to look at the same bacon it said use bye March 06,2023.
-
December 2022 by Chantel J.
It's always super packed, finding what You are looking for I can be hit or miss, don't expect to get the large cases of water on a weekend they will be sold out unless you go first thing in the morning, often times the meat options seem to be overpriced but overall they have a lot of things that you can't get anywhere else it's Sam so none of this is out of what your expectations would be. The cooked food at the kitchen is really great for the price most people look like they come there for breakfast, lunch or dinner and then a shot which is not a bad option you won't find anything else cheaper for dinner.
-
December 2022 by Deborah E.
Worse gas station to experience every time I attempt to get gas!!! The machines are always malfunctioning and there's no attendant to help with the issues!!! Any type of savings is not worse the headache!!! Im staying far away!!!
-
October 2022 by Stanley D.
Two improvement ideas for this store: 1. Lower the volume on the audio so you can communicate well 2. Reserve parking for the auto repair department. I had to park for service in front of store. This would greatly improve customers service. Hope you agree.
-
July 2022 by Fox E.
More like Shams Club, because we don't really seem to save much money off Walmart by coming here, so why pay for the membership? It's just nicer and cleaner and quieter I guess. Barbi is now officially a member of Sam's Club which means we can come here and get some deals, but honestly I prefer shopping at Walmart. I know it's more run down and busy but we are part of that Riff Raff that Walmarts it up, and proud of it, and it does seem to have a little bit more variety than the actual Walmart, but then less of other things, and I don't really feel like we're saving that much money when we come to Sam's, if any. But you can judge for yourself when you come and check it out.
-
May 2022 by Amanda M.
Don't bother placing an order for pickup because they won't have it ready on time. If you call customer service they will leave you on hold until they eventually hang up.
-
April 2022 by Mary H.
This Sam's club needs attention. When I call just to ask a minor question the phone rings and rings and rings, then if they answer they put you on hold forever and there have been times when a person is disconnected. I realize that they might be short on help but with the business I and my company gives them they should be able to hire more people.
-
February 2022 by Courtney M.
The sams gas station here NEEDS MAJOR attention. There are SEVERAL pumps that don't work . I sat in line for 35 minutes......... 35 minutes. This is ridiculous and unacceptable. I expect better from a big name business.