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January 2024 by Nathan Klock
Bunch of thieves. Only just now getting around to writing this review, but last year in December I got into an accident with my 04' Jaguar. Insurance totaled it, but I elected to keep the vehicle and repair it. This shop did the initial estimate, and led me to believe they would be willing to repair the vehicle. I left the vehicle in their care for a week before they informed me they weren't planning on doing anything when I called in to check on the repairs.After much searching I had finally found a repair shop willing to help me out, who then discovered Crash Champions had stolen parts from the vehicle while holding on to it. I returned to the shop and discovered they had held on to my front bumper saying it was "trash" and they no idea where the other parts went. During one of my prior discussions with them the manager had divulged that one of the technicians wanted to buy the car from me, and I'm thinking they figured that since it was a total loss that it was free pickings for them. Because of the prior deception and the fact I caught them red handed with the bumper I had filed a criminal complaint against them as well as a theft claim.Attached is part of the estimate from the second repair shop where it shows line items were deleted, these were parts that were on the first estimate as Remove and Install since they were in good condition. Because I now need to replace good parts, my car STILL isn't repaired because finding them has proven to be a massive headache. I should never have brought that car here and you shouldn't bring yours there either.Update: despite the message from the establishment for this review, they have not reached out to me or called me. It's an empty customer service promise.
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December 2023 by Steve Furber
Our Tacoma truck's tailgate was stolen. It took at least six weeks to get it and 4-5 days to install it. Quality of work was good.When our car was wrecked a few weeks later they did a good job and pretty quickly but they missed that the Wiper fluid reservoir was broken. They said they would order it and call us when it was ready and that it would take about an hour to replace. A month went by. No call. We called. They had forgotten to order it. Said they'd overnight it. Five days later, still no call.
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November 2023 by Dave Sharp
Thank goodness for Clay and his calm professional approach. I owe him an apology. He figured out exactly what needed repairing and got it done. He also carefully explained what was caused by the accident and what was wear. Great to have his skills on the task at hand.
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November 2023 by Kennedy Ramirez
Went with my dad to pick up his vehicle, everything was fine up until we got a nasty & completely unnecessary attitude from ms. Rebecca at the front desk. Hope she was just having a bad day & that’s not just how she is.Would’ve given 5 stars if it weren’t for that experience.
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November 2023 by Aaron Peterson
They were not able to repair becuase they lack the certification for electric vehicles....Is this a choice by the business ?? If so odd descion.The rating is becuase this could have been communicated when I initially scheduled the estimate. Why it wouldn't be is a mystery......
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August 2023 by najaf ali
Very very very bad custome service I took my car bumper to be fixed , after 3 hours off sitting there I was told they can’t do it , part which they ordered and took money from me , I was told they will me if they can return the parts still Waiting on their call , no custome service at all . Will not recons any one and will never use them again . Called 37 time emails 19 times no reply
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August 2023 by Anna Baker
I recently had the pleasure of working with Crash Champions in Katy, Texas, for my car's repair needs. While the staff's politeness and the well-equipped facility were duly noted, the overall experience had its... moments.To kick things off, the estimated repair duration seemed to have a mind of its own, perhaps indulging in a game of "extend the deadline." This playful delay didn't exactly align with my plans, introducing a touch of spontaneity to my routine. The element of surprise was, needless to say, fully embraced.A curious case of mistaken identity emerged – post-evening hours, mind you – revealing that my car had developed a preference for a different headlight. It's always a revelation to learn about your car's secret desires. A return trip to the shop was the natural follow-up, adding a dash of unpredictability to the journey.And then, the pièce de résistance: my car's front emblem, a steadfast companion of two years, decided to embark on an independent expedition. Crash Champions, with a flair for mystery, invited me to retrace its steps and bring it in for an investigative rendezvous. Sherlock Holmes would have been proud.While I can't dispute the technical proficiency of the repairs, the "surprises" encountered along the way, including the emblem's escapade, have left me with a story to tell. Here's to a future where my car's repairs are as smooth as silk, and any unexpected adventures are reserved for a good book. Cheers to Crash Champions for keeping life intriguing.
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August 2023 by Darrell H
Service King's staff were all incredibly kind and accommodating. My truck was in and out in a week and the repairs were perfect! Thank you!
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July 2023 by Luis Pena
I brought my vehicle in to this place assuming I would get some of the best "overall" service, since I have gotten in the past with other service king places. Honestly I wasn't completely satisfied with the whole process of the repairs. So i left crash champions my opinion. I got a call the few days later about my opinion after I leaving a review about not being fully satisfied. Explaining that my car wasn't looked at after being guaranteed it would from the rear suspension since its been creaking and making noises after the wreck. The guy didn't give me his name but he was pretty much giggling and being snarky about my opinion and telling me my rear-end wreck had absolutely NOTHING to do with my rear suspension, he got heated and hung up on me then he quickly decided to call me back saying the call got "dropped", yeah I doubt it. I don't know if this is the same staff that was working for service before they merged or got bought out. Also the work looks rushed with putting the screws, bumper clips, aligning it correctly. Honestly I dont recommend this particular place. Maybe other service king (crash champions) BUT NOT THIS ONE.
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June 2023 by 741852963666
Worst body shop ever. They damaged my car in a dozen places, refused to repair all their mistakes, put me out over $1000, and corporate will not even return my calls despite their numerous promises. Service King used to be good before Crash Champions took over. Do not trust these people.Services: Painting
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June 2023 by Honest A.
Worst body shop ever. They damaged my car in a dozen places, refused to repair all their mistakes, put me out over $1000, and corporate will not even return my calls despite their numerous promises. Service King used to be good before Crash Champions took over. Do not trust these people.
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April 2023 by SA R
Ezpz appointment, checkin and quote should come via email supposedly within 24 to 48 hours. Will update what happens next soon.Update:4 days passed still waiting for that quote that should take "24 to 48 hours" I know my job is aesthetic in nature and low on totem pole, but I need it done ASAP. Future update coming soon, for now minus 2 stars.
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April 2023 by Py Rez
Ezpz appointment, checkin and quote should come via email supposedly within 24 to 48 hours. Will update what happens next soon.Update:4 days passed still waiting for that quote that should take "24 to 48 hours" I know my job is aesthetic in nature and low on totem pole, but I need it done ASAP. Future update coming soon, for now minus 2 stars.
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April 2023 by Stacey
Hands down, the best collision repair place I've used. Their communication updates were on the money. Kept me informed every step of the way. Their reps are so friendly and nice. Thank you, Crash Champs AKA Service Kings.
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April 2023 by Kenneth Spillman
They were really fast which I appreciated! They fixed the main problem, but when I got my truck back my right tail tail was cracked and my Ford emblem on the back of my truck looked scratched up as if it was dragged on the ground.
