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January 2024 by Scott C.
Great service and products. Staff is always helpful. I highly recommend this location.
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October 2023 by h jrz
This Sherwin Williams sucks now! I have came here for all my projects at home and the staff was super friendly. Then it was like they stop caring about service and hired trash employees with attitudes. I won't be coming back and recommend anyone to not come here unless you want Walmart service. The sad part is the employees walking around with air pods on and you seem to bother them when asking for help. I really enjoyed how nice the staff used to be here.
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May 2023 by Brooke Gonzalez-Ceniceros
Kennedy was so patient and kind. Helping me match a 7 year old interior paint. I really appreciate all the help and precision! I ended with the perfect match!
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April 2023 by Brooke C.
Kennedy was so patient and kind. Helping me match a 7 year old interior paint. I really appreciate all the help and precision! I ended with the perfect match!
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July 2022 by Danielle Day
Patrick was so very helpful. I have been to several stores and by far he has been the most personable, genuine and hard working individual that I have met at a Sherwin-Williams store. I’m not sure if he was a Manager or not but he definitely has the skillset for that position. He was very thorough in answering questions and getting me the paint that I needed. I had my antsy two year old with me and he made sure she was entertained so that I could focus on the items that I needed to buy. I will definitely be going out of my way to go to this store because of his level of customer service.
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June 2022 by Steven Howard
Great experience at this location!! Patrick and Kacie both helped me out a ton, answered all my questions, gave great advice, knowledgeable and friendly service!! I'll definitely be coming back for all my painting needs!! They had a good selection of paints and other materials!! Thank yall for a great experience here!!
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February 2022 by Travis Rodriguez
Patrick and Don were amazing, kind, and very helpful. I really appreciate them going more than above and beyond to find the correct paint selection I was trying to match - these two were absolutely the nicest people. Thank you to Sherwin Williams for hiring such wonderful people - I'll definitely be back to this location very soon. Thanks for making my day awesome!
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November 2021 by K T
Would give no starts if possible- terrible service, rude employees who are slower than a snail and unprofessional. They are up charging for everything and they have no stock in the store except their most expensive products which you have to buy or go somewhere else. Personally, I am going right back to Home Depot. There you get treated better and actually get some service.
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October 2021 by Brooke Fatigante
Cynthia was honest, courteous and highly professional. My companies will continue to do business with this location specifically because of her diligence and INTEGRITY!
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October 2021 by MANSI ANDHANSARE
I had a great experience shopping in Sherwin Williams on Katy-FirethorneThe staff was very helpful, considerate and took time to understand my needs for the rooms...They recommended me kind of paints that would be most suitable with experience , vouchersGreat experience !!!
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August 2021 by Arianna Garcia
The service was exceptional and the gentleman who helped me went the extra mile to make sure I was ready to go on my project. I highly recommend this location for their amazing service!
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June 2021 by Daniel Garcia
The guy name fredo is fast but waited 30 min on line and the lady decided to help the guy behind me and ignore me... guy is real good not the lady I wouldn't recommend this store if you see the lady
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April 2021 by Mark Regan
Let me tell you what... This team is AWESOME! We have been in Firethorne for 4 years and had our first experience with This team and they were outstanding!! We needed three different color matches and they knocked it out of the park. We had two 1x 1 samples for interior wall and ceiling paint, we also took in a door hinge for trim paint. All three are perfect matches. Highly recommended ! Thank you!
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April 2021 by Neal Swartzmiller
Stopped by this store on FM 1463 to get two different samples I had paint matched and to get a gallon of each. I walked in and there was noone else and one lady working behind the counter. I waited there over 15 minutes with a small child and the lady just kept working behind the counter. Looked at me a couple of times, but did not say hello or be with you shortly or anything. Two other customers had come in by that time. I decided to leave and go to another Sherwin Williams store and was helped quicker even though there were 3 people ahead of me when I got there. Pretty crummy. I won't go back to that one.
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February 2021 by Nealinator
Stopped by this store on FM 1463 to get two different samples I had paint matched and to get a gallon of each. I walked in and there was noone else and one lady working behind the counter. I waited there over 15 minutes with a small child and the lady just kept working behind the counter. Looked at me a couple of times, but did not say hello or be with you shortly or anything. Two other customers had come in by that time. I decided to leave and go to another Sherwin Williams store and was helped quicker even though there were 3 people ahead of me when I got there. Pretty crummy. I won't go back to that one.
