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May 2025 by Mustafa Hussain
Shoes look great but quality i had a bad experience
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November 2024 by Gabriela Malagon
My fiancé bought a pair of dress shoes for our Christmas photoshoot, wore the shoes for 15 mins max INDOORS and after we tried to return them the literal next day, they didn’t accept them despite them only being worn for 15 minutes due to “their condition” and “no one will buy them.” The shoes in question lol. Actually ridiculous.
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September 2024 by Isis love
Good deals
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June 2024 by P T
Steve Madden at Katy Mills Mall has the best customer service I have ever experienced. James helped me with returning my online order and a new purchase as well. He called multiple stores to get my shoe size 2/3 pairs not bad. He helped price out which deals (In-store/online) would save me more money. Staff around the entire store were all so warm and inviting, made my shopping experience so amazing that I had to send Tiff Treats to their store afterwards to show how much I appreciate James & the whole staff.
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May 2024 by Cindy C.
I came in for an exchange and the staff went above and beyond! They truly care about you and I appreciate them so much.
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February 2024 by Anjelle Caballero
Where to start the houston premium outlets location i feel like they sometimes have an attitude over the phone and in person but this location goes above and behind their genuinely interested in what you want as the customer and i placed an online order in store and they were so helpful. I unfortunately didnt catch their names but the attendant called multiple locations country wide to make sure i got the shoes i wanted from online. they both were also extremely friendly and attentive to both myself and others in the store. absolutely prefer driving the extra way from the outlet mall to katy mills if i need a madden purchase!
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October 2023 by Dulce Zuleta
Organized and comfortable to shop
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January 2023 by Briana Abrams
Love love love SM!! The managers and associates are always attentive and helpful. I’ve had issues at other SM locations with rude employees it I always get 5 star service at the Katy Mills location.
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November 2022 by EV S.
Excellent customer service. The girls are very nice, polite and helpful. Plus, I get my military discount.
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October 2022 by E. Sonier
Excellent customer service. The girls are very nice, polite and helpful. Plus, I get my military discount.
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October 2022 by Sunflower Forever
Really enjoyed this store. Great service. Found sneakers with bling for homecoming dance/dress.
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June 2022 by eddie canales
Found the dress shoe I was hunting for and it was being discontinued so I got it for an awesome price! The gentleman that helped me out was very helpful and very courteous.
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June 2022 by J R
The workers there are helpful every time! ?
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January 2022 by taylor rebel
Incredibly helpful, and kind. I'm so glad I came to this location for help. I was able to get my issues with my exchange resolved efficiently and fast. Thank you! I appreciate it so much!
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October 2021 by Elizabeth Virla
Good offers
