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February 2024 by Andrew W.
Came here to pick up a truck the process was fine but the service wise, it was a bit of lack of friendliness. Straight face all the time but we got a key for it after awhile of processing and returning was also fine.
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June 2023 by Thomas R.
Folks on the phone are honest it seems though a bit rude and certainly not focused on maintaining a positive repour with customers. Also seems they have a pretty good inventory of rental trucks and stuff but again, you have to wade through the attitude to complete a transaction. End of the day, I'd rather give my money to a person or business that at least portrays that they are glad to have my business. I'll be looking elsewhere next time. You can't book/pay over the phone either. All bookings are done either in person or via the website. Had my info stolen after using a rental site years ago so still a bit nervous about doing that again even if I never had an issue with this particular site. So it would be nice to have the over the phone option of booking a rental truck, trailer, whatever.
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February 2023 by Kristyna S.
Amber did a great job! She was efficient and professional, but also kind and helpful. We showed up an hour before closing in need of a tow dolly to move a classic car that was having last-minute problems. She took us through the checkout and install process quickly and did a great job explaining everything that we needed to know for after hours drop off. Highly recommend!
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September 2022 by malana d.
They do not know how work with customers, they're very rude with certain situations occur & also don't follow protocols. They can't keep up with details that was given & hang up in customers face. do not rent from there!!
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May 2022 by Schottsie H.
A lot of inventory to choose from. The one employee was doing great using two registers to sign people in; however, I wish they would have had a line for those with preregistration and time of pick up seen over show ups. There were four people right in front of me. One with an appt and others walking. I did not get seen for a 9am pick up until 9:10, when I got there at 8:45.
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May 2021 by Zephyr C.
Absolute trash!! WILL NEVER USE AGAIN!! Avoid this place!!! We have been in line for almost an hour and a half just to pick up our reserved rental in a line of only 4 people ahead of us!! Two people working on a Saturday?! Really?! Terrible time management, they do not care about their customers!! What a mistake coming here, hope you won't be in a hurry renting from this place!! Pure laziness and total disregard for people's time, ohhhhh and you get an attitude when you FINALLY get to the counter from the manager herself!! First and absolute last time I'll use this place!!!
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March 2021 by Amine C.
Beautiful multi million dollar investment! Very poor choice in staff as christina ( the manager !!) needs basic customer service skills. Rude and shouldn't be customer facing. U-Haul as a company needs to address it as more dollars will be spent with the competition. I took my business elsewhere because of that person. Simple fix for me. Good luck to them figuring it out.
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November 2020 by Jin K.
Please avoid this place like a plague. The lady working there at 4:15pm on 11/12/2020 was extremely rude and arrogant. She didn't attempt to help offer options for trailer I'm wanting to rent, offer any option for insurance, or even attempt to help pick the right size receiver/ball for my truck. She just recommended 2.25" receiver without ever checking whether my truck had a lift. She also failed to tell me what my total cost is for renting the trailer.... While I was trying to rent the trailer, she asked "how long do you need it for? 24 hours?".. and I followed up with "depends, when's the earliest time you're open" and she replied with "that's not what I asked.. I asked how long do you need it for!?" I cancelled my reservation immediately afterwards, and I'm taking my business elsewhere. I recommend you do the same.
