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January 2024 by Ryan Perez
Don’t have a second employee tell me,” That’s a he.” In a rude manner & not once did the “lady” ever correct me. I clearly wasn’t malicious in our interactions with one another. Aka the “lady” the rude employee though was a tall, slender, younger kid. I’m old fashioned & if it walks like a duck & quacks like a duck. It’s a freakin duck!
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November 2023 by Sadrina Jones
Great experience! One lady was working 3 registers getting us in and out then someone came to her rescue to assist. Thank you!
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November 2023 by Karely Freitas
WORST CUSTOMER SERVICE!!! My husband was returning the truck and the blonde lady at the reception is the most disrespectful person. She said he was stolen the truck, it does not make sense at all since we was RETURNING it. She did not even wanted to charge him and asked him to leave and then she charged his credit card. VERY RUDE PERSON!
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November 2023 by Dominique
The lady there was very rude and condescending. Went to get a storage unit and she was not very helpful at all. She pointed in the direction of the storage units and I could hear her tell the boy to tell me that there wasn’t any storage units available without even checking the system or having the dates the storage unit would be needed. I will never step foot in there again. They need customer service training.
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August 2023 by ED Jordan
I rented a truck and used my personal dolly. After returning the truck 4 different employees procrastinated in checking the truck in so they could figure out how to change my contract to reflect me “stealing” a dolly. After finally getting a receipt I was charged for stealing my own dolly which corporate quickly refunded the 82.00 please avoid this location their idiots.
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August 2023 by Jailine Cabrera
I saw a review that said they scam people here and I didn’t think much of it I went here because it’s 5 mins from me, when I turned in the keys and left, they charged me almost 600 dollars, when I called and asked why they said “damages” were done to the vehicle and I asked for proof of that and they said they were going to check the cameras. When I went up there again and asked to see proof they said “ our cameras are down” then I mentioned my lawyer and a min later the lady I spoke to on the phone said “I was about to call you back I cancelled the transaction we checked the cameras and the damages were there before you had the vehicle”. Had to wait a whole week to receive my money. They will definitely scam you, please avoid at all cost.
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August 2023 by luis campos
This place should say they close at 6:45 pm and not 7:00 am. I witnessedthem turn down 3 people, myself included, with the same excuse: the computer shuts down at 6:45. I drove almost 30 minutes to get to the location because on their own website it says that they close at 7pm.
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July 2023 by Price Clay
I was dropping off a car hauler today and had the pleasure of working with Amber. It was a quick, easy drop off. It was definitely a busy location, but Amber made drop-off smooth.
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July 2023 by Paul Cantrell
By far, the absolutely worst customer service. Every single person working there has a very bad attitude and very rude, it was like we were bothering them. Avoid at all cost!
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June 2023 by Sheldon Dedek
Understaffed.Equipment maintained with shoddy repairs, caused fuse to blow 6 times, damaged electrical connector. Rep was only checking for brake lights, not parking lights (blows fuse).RT2114trailer.
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June 2023 by Abbigail Weido
First time coming here no issues quick easy pick up for a tow trailer. Second time on 05/29/2023 had a female manager who refused to provide the same trailer due to my fiancés 2022 dodge mega cab 2500. Female manager stated his vehicle could not pull more than 4,000 lbs… this being the same truck that pulls a 20 ft trailer full of cattle or bales of hay. She doesn’t know what she’s talking about don’t go there.
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June 2023 by Stephanie Galindo
I have a balloon buisness and rent a trailer to haul balloons at least 2-4 times a month. I've been coming here for 3 years. Everyone has always been helpful and professional.
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June 2023 by Thomas R.
Folks on the phone are honest it seems though a bit rude and certainly not focused on maintaining a positive repour with customers. Also seems they have a pretty good inventory of rental trucks and stuff but again, you have to wade through the attitude to complete a transaction. End of the day, I'd rather give my money to a person or business that at least portrays that they are glad to have my business. I'll be looking elsewhere next time.You can't book/pay over the phone either. All bookings are done either in person or via the website. Had my info stolen after using a rental site years ago so still a bit nervous about doing that again even if I never had an issue with this particular site. So it would be nice to have the over the phone option of booking a rental truck, trailer, whatever.
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May 2023 by Devonte Dixon
Worst service in my freaking life. By the comments I’m guessing the lady we had a horrible experience with his name is Amber as well. Didn’t see your name tag our was never given a name. This heavyset blonde white woman is the worst of the worst. I was hoping she would quit by the time we need to use the U-Haul again. We had a reservation for the wrong day. Ask if we can switch it out. She lied said she didn’t have any trucks. My husband and I walked out to the car, made a reservation on our phone walk back in waited alone in the customer area for 20 mins. A lovely, thin blonde lady came out didn’t get her name. She’s a tattoo of nightmare before Christmas on her arm. Excellent customer service took us five minutes to get our U-Haul. I will be reaching out to corporate about my counter with this horrible customer. People Have enough stress in their lives, or whatever occasion they might need a U-Haul for. The last thing we need is to come and spend thousands of dollars and get horrible service with an attitude. are you guys here to fix this issue ASAP.
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May 2023 by Eduardo Cruz
I have rented from Uhaul for years now and I have never received such horrible service as I did today from this lady with the blonde hair. I ended up leaving and canceling my reservation. She should not be in a customer service position.
