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October 2023 by ADY
Had a recent uhaul rental and Chris was a great help. Excellent customer service!!!
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August 2023 by austin thompson
Person incharge was amazing! Very nice, help-full and friendly. Will be using strictly this location moving forward.
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August 2023 by Jasmine Tinsley
Rented a uhaul I few weeks ago, rented it for one day but ended up extending for the week. Excellent services from the gentleman (I forgot his name) believe it was Chris. Displayed excellent customer services, will rent from this location again!
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August 2023 by Mike
Truck I rented on 7/28/23 for one day use had 178,000 miles and was in poor condition. Driver side door was damaged and would not close properly. Transmission at times would not shift out of first or second gear. Reserved and paid for 12 furniture pads but only 3 pads were provided and was told by office employee that pads were not available and refund could not be provided. Tie -down boards inside the “box” were broken and could not be used. The Saums Road Storage location is junky and not maintained. Large sink hole in parking area is difficult to navigate around. The facility has no security fencing and has very poor lighting which created unsafe conditions for my late evening truck return. Do not use Saums Road Self Storage as first choice for Uhaul rentals!
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May 2023 by Symphony Yellowe
The best U-haul that I have been to so far. So helpful and knowledgeable about everything from hitches to storage!
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March 2023 by Jim Collier
Nice folks
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March 2023 by Arlettys Carrodeguas
Good service.
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December 2022 by Miguel Ocampo
Setup an appointment to rent a car hauler and got to location and nobody was there. I called and got sent to another location on fry rd. Was there for 30min just for them to tell me they can't let me take it cause of the tow vehicle being a truck. I told them what was the purpose of being asked all the questions about towing capacity, year, make, model, just to set it up only to be told no when I went to pick it up
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January 2022 by L Dub
Terrible staff. Take your business elsewhere
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November 2021 by Reid Meyer
I had an excellent experience picking up my Uhaul from here. Great customer service on a rainy day, and helped me get a better drop off location at my ending spot!
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February 2020 by David Burrton
Cody was very helpful and just in a good mood! Its refreshing to see the new management and what they have done with the property. Its clean and properly maintained now! My wife had storage here a year ago and it was safe but the staff lacked the human element. Cody and mark were so kind and helpful. It was quick and painless!! Highly recommend! I left feeling happy and it made me think that there is still good service here in Katy
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January 2020 by Mark McIntyre
Great quick check in and accurate check out.
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December 2019 by Jeff Hebert
They get 2 because they had what I needed. I think it may be a part time tattoo parlor too!
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August 2018 by marielly mora
I wish there were no starts for reviews. This location has been so far the worst experience ever.
