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November 2023 by Toya T
I had a great experience. Jeremy is awesome. He diagnosed the issue suggested a plan to resolve it, and provided quality service and guidance throughout the plan completion. He is very knowledgeable and has a great attitude and willingness to help. If I have any additional issues with any of our devices, I'll definitely come back.
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November 2023 by Erin
I booked an appointment online, 24 hours in advance. The appointment requested the repair type and phone model. I selected "Back Housing/Cover" on the "iPhone 13 Pro Max". I provided both my email and cell phone number and received confirmation of the appointment. The email noted that, "A technician may call you with questions related to your repair", suggesting that they would review my appointment. However, upon arriving in person, I was told they don't have the correct machinery to replace the back cover of my iPhone, and that I needed to go to the Richmond store instead. I wish they would have taken the time to review their appointments, so they could have called and told me this in advance, and so I didn't waste a trip.
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November 2023 by John McDonald
Ordered a screen for my Samsung from these people. Was told it would take 4 days to receive. Then another 3 days of calling and no follow-up on their end only to find out that the part could not be ordered. Poor customer service. Basic business principles to follow-up. If they couldn't get the part, fine. To not let the customer know in real time is unacceptable.
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November 2023 by G D
I wish I could give below zero but unfortunately 1 star is the lowest.. I call this center “scamming block”.. plz don’t waste your time and money here .. there are bunch of unprofessional staffs working here asking you to pay for diagnostic test and once you complain they refuse to repair your device however they don’t take a risk to lose their job by asking you to pay once they did the diagnostic test because you already complained to the management but what if you don’t complain? They simply violate the company’s policy!!! .. I’m not saying they may destroy your device intentionally but I’m not sure if they care for your devices .. so don’t get shocked if they splash coffee or any drinks on your device accidentally while working on your device which proves the level of their carelessness .. I gave my device to them and found drops of coffee on the keyboard .. but I ignored it as I was in hurry and super upset with them because they didn’t fix my device and instead of repairing they were insisting on having my device recycled with them and buying a new one or join their 99$ monthly plan which was super odd!! So I took it to the other place and there they said it just needed a simple reset if the coffee drops wouldn’t have gotten inside and wouldn’t have destroyed the motherboard!!!.. so I paid a lot to have it fixed .. just stay away from them.. I’m not saying they did it on purpose but I can’t believe those coffee drops were landing from moon if that is what their management is thinking !!!!????by they way I will not remove my review so don’t waste your time by sending sweet greetings or auto replies..
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August 2023 by Brian Kelly
These guys are awesome and they do everything they can to resolve your issues without you having to do anything. Couldn’t be happier!! They went above and beyond to make phone calls because my carrier was being a pain and they took care of everything for me!!
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June 2023 by JL Clark
Jeremy is the BEST. Replaced the screen on my Google Pixel. Super fast, great customer service, knowledgeable, professional. Highly recommend!
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June 2023 by Carlos Castro
Great service and staff are very honest about your equipment issues. I brought my McBook claiming an issue with y h battery ? and asked to have it replaced just to see if they agreed on it and, they were honest and said nothing was wrong with it.I'm definitely going back to get my recent left blown speaker changed.
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June 2023 by Etruis Audotori
Jeremy and Jonathan were super friendly and helpful. They took care of my issues and they helped me fairly quickly despite asking a lot of questions. Very knowledgeable in repairs and I genuinely trusted them to take care of my device.
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June 2023 by Saad Shaikh
Went in today for a screen replacement for my cracked iPhone 14 Pro. The worker on the phone assured me that the phone would be fully functional after repair. When they replaced the screen, my front camera and Face ID still weren't working so they replaced the original screen and didn't charge. However, when receiving my phone back, they told me the screen was now completely dead and couldn't turn on anymore when it was working just a few hours ago. They provided no additional help and told me all I could do was go to an Apple Store. Never in my life have I seen such unprofessionalism from a business, not being able to fix a phone is one thing but breaking the phone further to the point where I cannot even access it is just insane.
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June 2023 by Nicholas Ton
I went in to get some repairs done and Jeremy was my technician and was extremely attentive. He fixed it up faster than the estimated time and kept me updated throughout the entire process on what the potential problem was and how he’d fix it. I know when I come back I’ll ask for Jeremy’s help again!
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May 2023 by Vonetta Branch
Jeremy was extremely helpful. I called the shop on Monday afternoon and explained what my phone was doing and Jeremy knew exactly what it was but it was too late to drop it off and get fixed so Jeremy advised me to go through my cell phone carrier insurance and complete my claim which was an easy process. I dropped my phone off Tuesday morning and it was ready in a few hours. I was amazed at how quick it was fixed and my phone looked like a brand new phone. If you need a place to fix your phone please go to this location. Happy Customer!!
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May 2023 by Kristen Rush
I was really glad to see that this repair shop was nearby and had such great reviews, but I clearly did not have the fortune to talk to "Jeremy," who was mentioned so often in the reviews. The employee who "worked" with me lacked any sort of empathy or friendliness. He was short and rather condescending with the customer in front of me, and then the same with me.Look, if you can't repair it, maybe you could have some empathy and just be a little friendlier about it? Maybe sympathetic? I had gone in optimistic and happy to discover a good repair place, but left completely annoyed, defeated and grumpy.I'm giving two stars because the website is great, setting up an appointment is easy, and it's in a good location.
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May 2023 by aaralyn chung
when I first cracked my phone on thanksgiving day i was panicking because I needed to get my screen repaired and i needed to go back to college in a matter of days. I reluctantly went here and joe was so welcoming, insightful, and kind. Even though it was a day after a holiday he got it fixed within the hour. Fast forward to a couple of months later, I had another issue with my phone, sure enough joe was there once again and was just as reliable and i appreciated feeling prioritized. If you ever have a phone problem ask for joe, he was extremely helpful and overall a good man. I don’t usually write reviews but I just really appreciated his service.
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May 2023 by Joey Dee
Rapid and Efficient services from the employee who was assisting me today. My charging port needed cleaning, and in just a few minutes they had my phone charging lightning fast (with no wobble). The store was clean and in a convenient location allowing me to do something annoying, that I didn’t have the tools for, with ease. Thank Ubreakifix, and Jeremy.
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May 2023 by Arlynn Lutner
I broke the screen on my phone and knew i had to get it fixed as soon as possible. I walked in to the store and the technician guided me in the right direction. I was unable to dial on my phone from where the screen had cracked so he let me call from the store phone to be able to start the claim and get my phone fixed asap. He was respectful and professional the whole time I was there. My phone screen was replaced in a timely manner and my phone was like new when I got it back. I will always recommend the Cinco Ranch location to my family and friends from now on.
