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May 2024 by Jose Rodriguez
My cellphone shutdown without reason and no matter that I got insurance verizon do not replace the equipment supposly because the don't have the same equipment, I have been waiting for a week without response
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February 2024 by Lori Baggerly
UPDATE: Verizon Representative DONALD was not transparent when we inquired about switching bonus. BUYER BEWARE: The gift cards that VERIZON offers can ONLY be used within Verizon. NOTHING was disclosed regarding gift cards. They have you to believe that electronic gift cards can be used however you like. Unless you're willing to spend MORE of your money with Verizon, gift cards are pointless. Might as well just give folks a credit to their account versus jumping through 100 hoops just to get the gift cards.
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January 2024 by joan arriens
Terrible experience with the business representative (Monica), the plan they offered me was never fulfilled, I wasted a lot of time solving something that should have been fine from the beginning, ask that they give you everything in writing.
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October 2023 by Jhonny Marca Mango
Great costumer service I recommend jasmine she really tried to find a solution for the problem I had with my phone.
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September 2023 by Terron Cole
Im not going to name drop because i think everyone deserves more than one chance.I walked in as a potential customer. I was testing Verizon out in hopes of being a new customer. 95% of my reason for not going forward with as a new contract is because of the manager at this location. She's terrible at her job and doesn't value a customer they way Verizon want you to believe. I truly feel sorry for Verizon, and whoever has to be in the presence of someone so rude and mean (and probably hurt).The manager doesn't value new/old or potential customers and definitely not her employees. She mirco manage them, creates a bigger problem between employees and customers, and then exits the conversation once she done the worst she can at her job.
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September 2023 by Jhonny Alvarez
Great costumer service I recommend jasmine she really tried to find a solution for the problem I had with my phone.
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July 2023 by Wyatt Martin
Good variety of accessories on display. The only complaint, and it is not specific to this location, is that it is very difficult to call the store. You always get redirected to customer service.
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July 2023 by Alicia Renee
Not helpful
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July 2023 by Beatriz Castillo
They never talk to you never help bad attitude ????
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July 2023 by The Leightys
Best Verizon location with amazing customer service!
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July 2023 by Muhammad A
Absolutely amazing customer service
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July 2023 by Steve H
We didn't plan on going to this store specifically, but it was where we landed. We had a somewhat complicated request and issue. It took 3 hours to get things resolved. I can't say enough about the wonderful customer service and help we received from David and Mike. Everyone was very nice and attentive. I would highly recommend this store. David and Mike thank you again!
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July 2023 by ramesh b
Had issues setting up my cellular apple watch. Associate was clueless, she kept insisting that the phone must be turned on all the time for the watch to receive calls and messages. Walked out of the store and called Verizon customer service and got it fixed right in front of the store.
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July 2023 by Roselynn Etzel
Came in to get a quote on an IPhone, and was very surprised with how friendly the employees were on this visit! Last time I came here with a family member years ago, I had horrible customer service that made me go to another company for service. Today completely changed that and I am so glad. Thank you!
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June 2023 by Carlene Behmer
Customer service is great here. I walked in expecting to have to replace my phone of 3 years. Cassandra worked with me and we found the phone just needed to be rebooted for my new WiFi I got at home a few weeks ago. She was so helpful and didn't try to sell me a new phone. Also, the rep I worked with several weeks ago to replace my home WiFi was great, too!
