-
December 2023 by omar E
Poor customer service from management. Bad experience with employees who lack respect for needs of customers. Upstairs weight room area filled with underage kids with no proper supervision. Basketball court is somehow always filled with activities like volleyball, soccer, and pickleball and hardly ever for basketball beyond 5PM. Lack of continuous maintenance and cleanliness of the gym. Somehow towels are always empty upstairs, with 0 effort to replace in a timely manner. Hardly ever find employees taking time to clean/ replace equipment. Specific Machines are somehow always in need of maintenance. I highly do not recommend this place as they lack proper management.
-
December 2023 by Lisa Raye
I mostly enjoy coming here. One thing that I'm starting to dislike I'd the customer service. On multiple occasions I have signed in and said hello goodmorning and was completely ignored for side chatter amongst the front desk. Lynn specifically is who I usually encounter and she has been dismissive and ignores me everyday. Spin class instructors are awesome and I do really enjoy that experience. Overall nice facilities but pricy for the customer service you receive
-
November 2023 by Alex Zaharie
I’ve been coming here for over a year. I have been a member at both lifetime, and here-similar price range. I prefer villa a million times over!I love that there’s always a squat rack open, or a deadlift platform for me, at lifetime you really have to fight for it, like a vulture ?It’s a friendly environment for ALL fitness levels. The trainers and staff have all been super friendly. It can be intimidating going somewhere, but here there are folks of all walks of life, and a very welcoming community. I like seeing all the familiar faces every day :)I only go in the morning, and the crowd is minimal, which I really enjoy. The space is not as large as other gyms but for me it’s perfect as I don’t go during peak times.
-
November 2023 by Miguel Munoz
Club may be good, but be aware of the billing department. I have been disputing for months charges they made to my account without my consent. The hard part is that they do not care. You will have to beg them to repair their mistakes, that is, if you get a hold of them. Club can't do anything, customer service can't do anything, and you are not allowed to speak to the billing department directly. How does that sounds. Seriously, even the club manager acknowledges it.
-
November 2023 by Katrina Nowosielski
I wish I could reveiw this beautiful gym higher. But, it I cannot. The facility is very beautiful. Unfortunately, the attention to things after getting you all signed up is lacking. It is run in the typical old gym fashion to get you locked in to a contract. The main common areas are typically clean. But the bathrooms, changing room, spa room, and showers are always in terrible shape. The steam room and jacuzzi in the womens room are often in non working condition. There are nice ammenities like cold towels and water in the room which are the majoriity of the time empty. After nearly a year of paying a premium gym membership of $230/mo we decided that these issues are not unfortunate days but a way of managememnt. I canceled on Sept 25th and was charged again in Nov. When I challeneged the charge I was told it was prograted dues for Oct, 85$ cancellation fee, and 25$ late fee. My goal in posting this is to allow consumers considering this gym to know exactlly what they will be getting into. It sure is a nice new facility. But, In my opinion when paying that price tag I expect more upkeep and all the amenitiies to be functional.
-
September 2023 by Lisa Travin
Alexandra is a great trainer. She significantly impacted my fitness plan within the first 30 mins! She was very easy to talk to, and made me feel very comfortable. Grateful.
-
September 2023 by A. M.Y.
This is a nice gym! Definitely beats the price of other gyms ? the staff are friendly and I love the children’s care. The staff for the children’s area are young adults that seem to care about the kids. I’m throwing one of my kids birthday parties here and it took a while someone to respond but it may have been bc people were out sick. So far so good! Will update if things change
-
August 2023 by bhavesh kapoor
The facility is nice and good equipments. but the Customer Service is just BAD. If you just need to go and do your workout, this place is nice. just don't expect anything on customer service. Had couple of incidents, wherein they were not clearly focused on customer service. Latest one was just something, that I could never expect. So, thought to share it. I had enrolled for the swimming lessons, and had an emergency and was not going to be able to make the session. Informed them atleast 6-7 hours in advance that its an emergency...Their response "Sorry, we have 24 hour policy" requested them to make an exception since it was an emergency. But, their response was No, we need 24 hour notice. In addition, they keep on changing the coach with no knowledge transfer and it's like starting from ground zero every time. Really disappointed, that this is a nice place, but they need to have up their game on customer service.
-
August 2023 by Amina Malikova
The individual stationed at the front desk exhibits a demeanor and approach that could be improved. While I appreciate the opportunity to initiate my mornings at the gym, this experience is often marred by the reception and treatment I receive. I believe the person in question, identified as Lynn due to her distinctive bangs, has been untruthful on multiple occasions. Firstly, she denied me the option to settle my membership fee at the front desk, asserting that such transactions were not conducted there, a statement contradicted by the manager. Secondly, she directed me to contact the concierge, a role she herself holds, subsequently disregarding my attempts to communicate. Her interactions with me have included instances of raised voices, even after I kindly requested a more composed dialogue. Manager Cody expressed his regret over her conduct and acknowledged that this pattern of behavior has occurred before. Colleagues also attested that her demeanor is unsuitable for morning shifts. It is unfortunate that her presence consistently affects my visits, and I hope the management will take appropriate action to address this matter.
-
August 2023 by Moamen ElGhalid
They need to take a better care of the facility.Stuff breaks consistently and takes a very long time to fix if it's even fixed.Cleanliness is very poor , lockers never get cleaned the same dirt for years now.This review is hopefully to get management to do something about their standards in running a facility like that. I love a lot of things about the gym but lately i just started to think alot before going.If things change i will change my rating.
-
August 2023 by Simara James
I’ll update to 5 stars once they have more consistent childcare hours (I’ve seen several parents show up with kids and be turned away because there’s some sort of strange mid day break or different hours on different days. Very inconvenient and the hours are hard to find on the website to check before hand AND they change seasonally and for holidays). Also only one smith machine and especially in the summer lots of young kids crowding the machines in groups since they allow 13 and up on the main gym floor. Other than that it’s a nice gym with good amenities.
-
August 2023 by Mia Rodis
Too many children taking up machines using them as chairs to sit near their friends. To make matters more challenging, there is only one of each kind of machine. The groups of kids are larger than the three as stated in the rules, and they slap at each other risking hitting or bumping into other members. The staff never supervised them. I had to go downstairs and ask the staff to come up and see the kids goofing around interrupting everyone’s workout. It has been an ongoing issue in the short time I was able to tolerate this gym before finally canceling.
-
July 2023 by Mary S.
If you are looking to plan a mommy's night out on the town, this is your babysitting place for your kiddos. Parents pull up and drop off or pick up the kids here. Many members are little 13 year old children. It's very common that they are convening in groups of 4 or more just slapping each other and sitting on other machines while waiting for their buddies to finish whatever set they are on. Meanwhile, I can't even complete my workout because those little children are sitting on the machines I planned on using. I wish they'd hire a PE teacher to enforce the rules here.
-
June 2023 by Miguel Castro
We were guests to the “pool party” and it was a great experience. Lots of lifeguards for the people in the pools and activities for the kids. Food was surprisingly good and service was great overall. Now I’m considering joining the club.
-
June 2023 by Ashraf Wassef
My wife joined my two boys at the Villasport club in Katy, TX.One day my son called me from his phone telling me the front desk lady by name Miss. Lynn kicked him out from the club outside in the sun with 95 degrees, and the reason why he is under 13 without his parents by the time I drove to the club ,and I walked inside with my son sweating and he is turned red from being in the sun. I toke him inside and I approached her saying you could have him inside office instead of having him outside the club in the heat and you could called me or my wife to explain your concern.The problem is she thought that she did the right thing!!!when I spoked to the manager explaining to him what she did to my son he apologized for her action, and she should not do what she did to him. And the problem is she never apologized too me or my son for she did!!!This women should be fired but the problem is she still there and she could do that to any other kids in the club.This women could not do that to her own kids!!!No matter what happened she should not kick him out the building.My son did not do anything wrong deserve to be kicked out for any reason and anything could happened to him outside.SHAM ON THEME
