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June 2023 by Nikki K.
They never answer the phone. Prescriptions never ready when they say they are. Pharmacist is the rudest person I've ever met. Save your time and sanity and just transfer your scripts to CVS
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May 2023 by Mimi S.
Waited 45 min in the drive thru for a prescription they personally called me to tell me it was as ready to be picked up last Thursday (it's Monday). I told him I was working and I would not be able to pick it up until Monday... ...while finally at the window, I was just told I'm too late to pick it up, it's already been put away... and I'll have to come back tomorrow...evening...wow! It's sad to think that I was actually impressed with the fact that a "human being" actually called me about my prescription. I even said to my assistant, isn't that nice! (I was told via txt it was ready the day before)... at the window after 45 min in my car...I proceeded to tell the young lady at the window my experience with the Thursday phone call and she said: "well I see you got a text on Wednesday that it was the last reminder", in a condescending tone. No apology for my waiting in line for 45 min. No explanation other than it's my own fault, even after I told the young man I was going to pick it up on Monday...ugh! Customer Service is not prevalent anymore..."AI" is more polite than most people at Walgreens! Changing my pharmacy asap.
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December 2021 by Austin C.
They are good. They are pretty busy, but they have a really good work flow design that keeps them moving. I don't know how they do it all with Covid shots and records added to it.
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September 2021 by Angella M.
Drive through pharmacy said as I handed my scripts were short handed as usual it will be a while. When I asked how long he said 1 hr. I returned 5 hrs later and was told they're not ready can you come back later? NO, just NO! There's pain meds and 2 antibiotics. I get they're busy but personally I don't care how short staffed you are I'm a nurse. There's a way to say it without putting ppl off and sounding like I'm bothering you. I haven't used Walgreens in 10 years. Back to Kroger I go!!