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December 2023 by Kelly D.
Logan was the best! he helped me pick out multiple outfits and is the sweetest! 10/10 customer service amazing!!
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December 2023 by Alexis L.
i come here often and the staff is always very polite. Logan especially was very helpful recently he helped me find an outfit for my birthday dinner.im super picky at times and he was still very patient and helpful! seriously the sweetest guy
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December 2023 by Trinity R.
every time i come get the staff is pretty rude and not helpful at all. I know retail isn't the best job to work in but corporate or managers need to better manage their staff. If they won't put a smile on their face they should at LEAST be able to help me bring a dress down lol. It's ridiculous because i'm personally a server and service,prioritizing customers even when they're being difficult is number 1. Do better Windsor
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October 2023 by Grace A.
I found a dress I loved, but they didnt have apple pay so I couldn't buy it. They offered to put it on hold for me and asked for my name, and I told them I'd be back the next day. I come back and they tell me they never had a dress on hold under my name, and the last one of dress in my size they sold last night. I saw the lady put the name up and write my name on the tag, so they're lying. Horrible service.
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September 2023 by Courtney Phillips
Windsor helped us very well! They helped me pick out a beautiful dress for my daughter’s surprise sweet sixteens. Thanks to Nicole, Melany, Genesis, Mirella, and Logan. I’ll for sure come back to the store again to shop for more at Katy mills.
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September 2023 by Donna Hartman
Favorite store and Nicole was kind also manager Marella was helpful
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July 2023 by Jasmine White
Nicole was very awesome helping me find out an outfit and the other girls Allyson and Mariah pitch in with their awesome ideas about the outfits that I was looking for me as well! Best store to be at! I will definitely come back and shop here! Best team working today on a Sunday! :)
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July 2023 by Tonya George
Thank you Allyson for your attentiveness during my search for a Stylish jumper in mid-July. :) My Maryland family were visiting H-town and this Mall/ store is where I take them for EXCELLENT costumer service. Thanks Ladies (Mariah & Nicole) GIRL POWER!!!!
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July 2023 by Valeria González
Mariah and Nicole and Allyson were very sweet and stayed open for me! They were super helpful and I did not feel rushed at all. best store ever!!! Definitely coming back to shop and share the store with others!!! ????
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July 2023 by al sterling
Your sale person Mariah was awsome and the best cusomer service Would come back again. Nicole Allison were awsome also. They are a great team
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February 2023 by Ana A
Well, I asked if it was OK to buy a jewelry set but I wasn’t sure about of it would match the outfit they said I could return it as long as it wasn’t worn and I had the receipt. I check with my daughter ‘s dress and it wasn’t a good match so O brought it the NEXT day on the package with the receipt to return it. They said “sorry jewelry can’t be returned”. When I explained that I punctuality asked the cashier if I could return it and she said yes the justification is that she was a new employee!! Really!!! Train your employees and if you are not sure about something ask your manager before you tell lies to a customer. Very disappointed on their lack of taking responsibility. Would rate it zero if I could
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January 2023 by Nicole Lewis
Walked in wasn’t greeted… never helped! All employees were behind the counter talking amongst themselves.
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December 2022 by Wendy Zagabe
I loooove this store, best quality, today miss Sasha and Nicole helped me with my Christmas chopping. I appreciate them
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November 2022 by Christina Nhoi
It was my first time shopping at Windsor and I bought a few items. Unfortunately the sales associate forgot to put my dresses in the bag (we were all busy chatting and trying to count money). They emailed me right away to notify me of the mistake, but by the time I had read the email, I already left and it was too late to go back. It was my second trip going to the outlet in a span of two days plus I had an event to go to and I had to fly out the next day as Im from out of the country. Unfortunately I could not go back as I was on a time crunch and where I was staying was a far drive to the outlet. At first I was really upset, but the sales associate/manager (Brytanie) went above and beyond and was able to deliver the dresses to my cousin’s house the same day (which was closer to the outlet). It was very kind of her and I really appreciate her taking the time out of her day to do that for me. I used to work in retail so I understand these things can happen, but they were very friendly and apologetic. Thank you Brytanie and the other sale associate for providing excellent service!
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November 2022 by erika lopez
Tay and nicole by far the best workers they have… their energy is just lovely they go above and beyond to help the customers…
