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March 2024 by Terrya Bronem
I bought my Valentine ring here. It was a good promotion and staff are friendly. She tried to help me resized for free. Recommended
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February 2024 by Prayer Line
I love this Zales- My Girl Reem always takes care of me. I love her and that makes me love this store..
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February 2024 by Caren Saucedo
Adi was a great help for us when coming for ring repair!
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February 2024 by Christina Dickerson
Adi was super nice and really helped me out.
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January 2024 by Tiffany Luna
Adi is best associate I’ve worked with at Zales thus far! She has helped me so much resolve a difficult situation caused by another Zales associate at a different location. She is so kind, empathetic, reasonable, and just over all provided greaaatttt customer service! Any business I so with Zales again, it will only be done with Adi!
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January 2024 by Antoine
Adi is amazing! Took her time helping us with a past purchase and fixed another Zales locations mistake.
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January 2024 by Leonardo Rodriguez
I bought nickel on December 21st. Today January 7th I am back to returned. Store manager was disrespectfully. Denied retuned my item because I do not have the invoice. Them she make a gift card for the item without my authorization. I returned the gift card. She said is too late already processing. I let her know disappointment. I explain her She can cancel the gift card and give my money back . She offer security. I explain no a problem call security or Katy Police. Them she reply If I know how can make a returns welcome to come to register and processing. them she left to back with out solution. I do not recommend expend your money in places they not fallow store policies. Worse do not care about costumers.
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January 2024 by Fe Pena
Thank you very much Giovanni, your customer service was super. We loved the ring you helped us choose. Blessings..
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January 2024 by Twin Mommy
Went into the store for cleaning/inspection/repair of my wedding rings. Ms Reem and her team are awesome!! Omg! Sweetest lady ever! Impeccable customer service. I’ll recommend going to this location for a diverse selection of jewelry and amazing experience! Y’all are the real MVP of customer service
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October 2023 by Sara Flores
I had such an amazing experience today. Reem and Sarah were so kind and patient and very helpful. My fiancé upgraded my ring and I picked out his wedding band. They explained everything so perfect, and made the experience very special and amazing. Thanks again ladies!
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October 2023 by Robin Carey
Sarah was excellent and o will be coming back to see her for Christmas . She found my account and I made a purchase and she was phenomenal and wouldn't want another customer service representative other than Sarah. She was at the Katy Mills mall.
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October 2023 by C. J.
Giovanni was an excellent salesman. Helped me explore my options and throughly explained the difference in quality and clarity. Definitely a positive experience.
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October 2023 by Rolan Jones
Reem is the greatest!! Amazing customer service and super knowledgeable. I definitely will be coming back and requesting her
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September 2023 by Joanna Rodriguez
Rosani and Sarah were amazing today. They helped my fiancé and I choose our wedding rings. They explained the coverage plan on the lifetime warranty thoroughly.Customer service was excellent.
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September 2023 by Michael Garner
Giovanni and Reem were very helpful! I had a pending transaction on my Diamond Card that wouldn’t clear, they fixed the issue for me so I could purchase a new ring for my wife! 10/10