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March 2024 by W Wolfe
Took 20 minutes just to order so they could catch up with only 2 cars on front of me and now I'm sitting here with ZERO cars in front of me waiting to order. Not happy I hope the food taste good.
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March 2024 by David Shields
What I like about this Burger King between Dallas and gun barrel City is the easy access food is good and I have no complaints
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February 2024 by Tea Step
Waited at the drive thru window a good 10 minutes ordered two junior whoopers no pins with mayo and small onion ring got to window paid ask to pull up. I am literally the only car in the drive thru and I been waiting 10 minutes. Only for burgers to be lukewarm should have been piping hot.Terrible serviceOh wow read reviews this is a common practice so nothing going to happen.
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January 2024 by Santiago Shah
Got the local paper on Thursday. Burger King coupons. Decided to try it out. Went by Friday. "Those coupons don't start till Monday." Goodbye! Went to Jack instead.
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November 2023 by Angela Hodges
Waited ten minutes for big fish...Rest of the food was cold... Onion rings and cheeseburger cold cheese Still solid hard coldBurger king you should be ashamed for calling that a big fish what happened?That's like half the size It used to be! It's no surprise you never have any business..
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November 2023 by slyefocks
I stopped by at the Kaufman Burger King around 8:20 PM after work on Saturday, 11/11/23. I decided to go inside to order-to-go since the drive-thru has been consistently slow everytime I have stopped by. I ordered 2 Rodeo Burgers with 2 orders of fries and 2 Frozen Cokes. It took 20-25 minutes for my order. I just figured they were frying a new batch of fries. The girl who took my order was rude and unfriendly. I had to get her attention 1st and foremost to place my order. She never acknowledged that my order was ready. I was waiting by the booths. In my 20-25 minutes waiting, only 2 cars went through the drive-thru and 1 customer came in. Definitely not busy! On my way home, I ate a handful of fries and couldn't believe how cold and stale they tasted. The Rodeo Burgers were the only positive I can think of and it was slightly above average at best. What I don't understand is what has happened to Burger King??? It also seems half the times their equipments are broken. There food is superior to McDonald's and yet McDonald's is always busy and Burger King is the polar opposite. Whether around Dallas, Gun Barrel City or elsewhere, Burger King seems to always lack in customers. What happened??? I do have my theories. You have to look at the top - it has to be in management whether top executives, regional managers and/or local managers. How else can you explain these same kind of problems exist in the multiple Burger Kings I have visited?P.S. I will say that this is the 1st time I have personally witnessed rudeness and inferior customer service here in this particular Burger King. Management needs to do much better job in their hiring.
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November 2023 by Nolan Waits
Horrible won’t take order till other car in front is through because of drive thru times which makes your wait extremely long because they won’t take multiple orders which looks fast on numbers but is very slow for customers. Jeffery was very rude.
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November 2023 by Ana Ortiz
Company need to hire enough employees because it makes Burger King look bad .Drive thru takes so long and inside is the same .literally your in there standing for 10min.or more to take your order because they are attending drive thru. Employees need more help to run this better. I’m lucky if I get a good prepared whopper.I understand they are short staffed and always rushing.
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October 2023 by Jonathan Parker
This was two visits in one. Greasy cold nuggets, tasteless cold fries and a whopper that was too cold to melt cheese.
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October 2023 by Tiffany Coke
Worst Burger King around. They take an order on one speaker at a time. Then the cook and make that person's order before even beginning with taking the next order?!! Waited on a whopper junior & chicken fries over 30 minutes.
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October 2023 by Kym Cobb
What's going on burger king , short staffed?. The wait is so long to order and receive food.the kids at the window are extremely polite...come on burger king staff up...?
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October 2023 by jared
Over 20 minutes to get one burger and an order of fries. Burger was warm but not hot, apparently they forgot about my order after making the burger. Fries were good and fresh at least. Definitely would not recommend if you’re in a
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September 2023 by Clarence L.
Went to the Burger king in Kaufman Texas . Pulled up to the second drive through. The clerk came on and asked us to hold for just a moment.The vehicle in the first line pulled forward , while we still waited. Another vehicle pulled up to the first line and the clerk took their order. Then a second vehicle pulled up to the first line and the clerk took their order. We then backed out and pulled to the first line, where the clerk once again ask us to wait. I told him no from the passenger side and he made us wait anyway. When he finally came back to take our order my daughter asked him what kind of comp. he was going to give us for making us wait and taking orders ahead of us and he said he could not give us anything. A female employee was laughing in the background. My daughter asked for the manager's number and the clerk stated the manager would be there tomorrow. We then drove away Without ordering. This is the most unprofessional place I have ever been to.
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September 2023 by F
The quality of the food here is excellent.Parking: Outstanding
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September 2023 by Kevin B
Slooooooooooooow. The drive thru is always so dang slow! They’re apologetic, but it was only us and one other person, so why the delay? One time we waited in the line of traffic for 27 minutes! Rarely the order is correct . Sauce is to be included with chicken fries. When you ask for extra sauce, they shouldn’t be the only packets you get! To top it off, the Burger is cold 95% of the time! Have your neighboring Whataburger’s manager visit and teach.
