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March 2024 by Sean Milton
They always do my taxes quickly and correctly. Very friendly and professional employees.
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February 2024 by James Sant
The Tax Associates always make me feel welcome and that everything is accurate and safe.
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February 2024 by Jerry Francis
H&R Block was very efficient and curious...I look forward to using them again.
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February 2024 by ozman 1966
****UPDATE 2024*****This update is NOT for the Tax preparers, but......for H&R Block upper management,,,,,,,,,This H&R Block in Kaufman does not even answer the phone, it's a "ghost town" inside and they do NOT have enough Tax Preparers, Nobody sits up front to answer phones any more and they DO NOT answer the phones,,,,H&R Block corporate should ALL be fired for NOT properly staffing the Kaufman, Texas 75142 location, 2 tax preparers is NOT enough and NO person to greet you when you walk in is UNACCEPTABLE, the Tax Preparers have to come from back of store from their cubicles when you walk in, UNACCEPTABLE, get a full time employee to ANSWER PHONES AND GREET PEOPLE when they walk in the Kaufman, Texas H&R Block store location!!!!!!!!!! H&R Management needs to all be fired if they are aware of the "under staffing" at the Kaufman, Tx location,,,,,,,,again UNACCEPTABLE!!!!!!!!!!!!!Lila Fitch is extremely knowledgeable w/ my particular taxes, (w2g gambling wins) and La. state income tax paid also in (w2g) jackpot winnings, I hope she comes back next year, if not, I will be inquiring for your most knowledgeable Agent that deals with Gambling wins & losses and knows ALL the IRS rules.
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April 2023 by Rosalio Escobedo
Very friendly
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March 2023 by Elaine Frosch
I used the Kaufman, TX location for my taxes for the second year. I will continue using their services as the employees are kind, helpful, and make the experience personable. I always leave smiling from great customer service.
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March 2023 by Mynetta Grizzell
H and R Block Kaufman, TX office is Amazing. Everyone is friendly and knowledgable about my taxes. Will definitely go back next year.
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March 2023 by Tracy Wilson
Went to Kaufman tx HR block and it was fast and easy they explained everything to me.
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March 2023 by Tammy M
Fast, friendly, efficient as always
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February 2023 by great buffalo
If I ran this H&R block it would be open 2/1/23. Why though, well because this is a inside office and this would be a busy day! Customers first not at this location, lazy . You get 5 stars cause your still doing my taxs but if online is the way to go. You know dam well businesses don't answer phones because it's unbenifical. Especially tax office. Wish you were open
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March 2022 by Tam Jones
My preparer was extremely nice,patient and understanding. She went out of her way to make sure I would receive everything I'm eligible for
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February 2022 by Robin Arnold
Erika really cares about you as a person and is very helpful ❤️
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April 2021 by Cole Raymond
The front desk individual, (Kelly I believe her name was), was atrocious. She had very poor customer service and actually hung up 3 separate times on me! It's sad because Crystal is my tax professional I have used the last few years and I love the hard work she puts in but I can't deal with an employee who disrespects customers. H&R should definitely look into this Kelly individual and decide if she is who they wish to be representing them because she is making yall lose customers. Like I said, sad to have to leave Crystal but it is what it is.
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April 2021 by Google user
The front desk individual, (Kelly I believe her name was), was atrocious. She had very poor customer service and actually hung up 3 separate times on me! It's sad because Crystal is my tax professional I have used the last few years and I love the hard work she puts in but I can't deal with an employee who disrespects customers. H\\u0026R should definitely look into this Kelly individual and decide if she is who they wish to be representing them because she is making yall lose customers. Like I said, sad to have to leave Crystal but it is what it is.
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March 2021 by Joanna Carpenter
To say that we are dissatisfied with the service provided is an understatement. They are BEYOND overpriced and when the person found something that could have saved us money last year on our return (they did our return last year), she was completely flippant about it, even though it would have meant us receiving a refund last year on our state return instead of paying money back. I have been using H&R Block for 15 years, but not again. I repeatedly asked for the itemized list of what I was being charged, and repeatedly was given a run around, but never the actual breakdown. Instead of providing us information and advice about next year, we walked out even more confused and anxious than when we walked in. We purposefully pull out the most taxes possible, but she said it wasn't enough this year. She finally offered to just give me back the information so I could take it elsewhere. At that point, I just stopped talking, paid the exorbitant fee and walked out so it could be over. Charging $295 for a couple that's a teacher and a retired military sergeant (price sheet says $139 for retired, no extra peace of mind, etc) to get back less than $600 (last year was over $1200) is completely ridiculous. Only giving one star because ZERO OF 5 STARS is not an option.
