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February 2024 by Pastor Walt Smith
A year ago it was worth 4 stars..since they got a new manager it would have to be a 2
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February 2024 by Sara Forbes
Everytime I go to this store the employees are completely useless and have an attitude with me when I ask to do anything. I've gone to this store a handful of times since moving to Kaufman but I always end up leaving without getting help and just being told "you have to call customer service" however the location in Garland off beltline Rd (right next to the Hanger Clinic) only been there twice but I know all the employees by name, they will actually call customer service for you and take care do the whole thing so it's easier, they offer discounts/promotions and will even swap cases for free if you aren't happy with the one you have. HIGHLY recommend NOT GOING TO THE KAUFMAN STORE take the extra time and go to the location in Garland. You won't get what you want in Kaufman and if you do it's going to be twice as expensive.
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February 2024 by Tiffn jas
Good customer service.
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October 2023 by Secia Salinas
Only giving 2 stars because*SOME* of the staff are helpful. Actually Every staff member EXCEPT the manager (ghetto Hispanic lady) has been very helpful and professional. Whoever she is that claims to be the manager, is extremely ghetto, rude, and extremely unprofessional. I've been in the store at least three times when she's there and she spends the whole time cussing or talking with friends. Is NEVER helpful and leaves the other staff to fend for themselves. I usually just ignore her horrible attitude and focus on the staff member assisting me. This last time I had gone in, she (the "mgr") spent the entire time talking with friends about drinking/drugs/partying and every other word was a cuss word, the B word, the R word, etc. This time I had my toddler with me so it bothered me more than usual. Don't get me wrong , I curse at home occasionally so that's not my issue. My issue is that as the manager she should be held to a higher standard of professionalism.Bottom line: Avoid this store if at all possible.
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August 2023 by Donald Cooper
The staff are amazing and very attentive
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April 2023 by Erica Flores
The most rudest Manager I've ever meet. I can't believe how this store is still open & making it. I have an account with 9 lines & internet service. Can not believe I've been with them since 2001. The woman who state's she is the manager @ that store has no manager experience what so ever. & Loves to talk over anyone who begins to bring it to her attention that she is not being of any help @ her own store. I guess it's just time for a new cell phone company. Oh'well it's there employees & management running off there money.
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December 2022 by Brenda “Nay” Banno Stone
My phone was stuck on volume setting and the man working there at 10am on election day was very polite and fixed and told me what to do if it happened again .Thankyou
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September 2022 by Hector B.
Natalia is always so fast and friendly. I love when she is working.
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September 2022 by Wesley Clark
Very professional service
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April 2022 by Angie B
Finally, an honest and helpful staff! Very friendly, supportive, solved a problem without an upsell! A wonderful and rare experience!
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July 2021 by Ted Paul
Could not resolve issues
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March 2021 by BlueSky
Very good customer service! Definitely would recommend this store 100%
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January 2021 by Kim Dall
Their towers are constantly down, service has been spotty for months! It takes them weeks to fix any issues!
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June 2020 by Jasmine Alonzo
Great place! These guys know what they are doing and go the extra mile (especially the girl there with the killer eyelashes!) Not only is service fast but price is also fair and they actually take the time to educate you, I would definitely recommend!
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November 2019 by Mark Casavant
The other 4 or 5 metro stores I've gone to in this area are horrible with most of the phones always out of stock in the store. This store is helpful and has everything like normal. The main woman I always see working there has fixed a bunch of little phone issues I've had and never charged a dollar. Oh and by the way as a bonus that lady is BEAUTIFUL so it makes things even better lol. Sorry but I had to say it.
