Cell Phone Stores in Kaufman, TX

“The women that helped us, Akeia, was available right away she was super attentive and patient this was only my second time going to a phone company and getting a plan and line set up and she answered every question I had. I ended up having some difficulty with my old phone company but she was patient and told me everything that I should do. I enjoyed her company and assistance it was a wonderful experience. Next time I need help I hope she is there to assist me.”

“It was a good experiece. So far, we like our service with Cricket. The only thing that could have made our experience better would be a better selection of phone cases, to choose from, in the store.”

“Update: Went to the same Verizon store today; however, this nice man named Tim was the one who helped me. Tim is from the Gun Barrel store and was patient, honest, and willing to answer my questions. I also learned the name of the original person this post was about. Her name is Kate. She lied to my husband and told him that he was receiving 5 accessories for FREE. Tim pulled up his receipt since I wanted the same deal and showed my husband where he was charged for all 5 accessories. ? Luckily, my husband had all the original packaging at home. We went home and returned 4 of the 5 because he was getting the screen protector either way.Long story short…Go to Tim at Gun Barrel and don’t do business with Kate at the Kaufman location.PS…the sweet new person was Marissa. Once she learns how things work, she will be GOLDEN!Today, I went to the Kaufman store to upgrade my phone and get a new Apple Watch. The store manager was sitting with friends and chatting. She looked at a new employee and said here’s one for you. No big deal. People have to learn. When I sat down with the new employee, the manager asked if I wanted the liquid glass screen protector and I said, “Yes”. The new employee had never done that before and the manager said, “Click it open, squirt it on the screen, and let it cure for 5 minutes”. The new employee looked very nervous. The manager said something about a new plan and I asked some clarifying questions about cost and what it entails. The manager looked at the new employee and said, “Just pull up the plan and read it to her” and proceeded to put her purse on her shoulder and left the store.How dare that manager leave a new employee alone! I feel sorry for that employee. Would you want a permanent liquid screen put on by someone who has never done it without someone supervising the application? Would you blindly upgrade your plan without asking differences and costs?I picked up my purse and walked out of that store and will not do business with a manager like that!Do better.”

“My phone was stuck on volume setting and the man working there at 10am on election day was very polite and fixed and told me what to do if it happened again .Thankyou”

“Elsa is absolutely fantastic! More employees like her please!!! Always smiling willing to help and goes out of her ways for us older generations! Love this child of God!!!!”