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November 2023 by Maria Hoffman
The customer service was impeccable. My car is running well, so far. I wish it would have been a little more affordable. But the mechanic work and staff kindness would bring me back, if ever there is a need again.
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November 2023 by Matt Pugh
They did a great job of diagnosing my car’s issue and getting it taken care of. Brad and Junior are kind and helpful. A great experience overall.
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November 2023 by Michael Oliver
Always great, reliable service that I trust. The team there is courteous and they communicate well on what is going on with the car. Junior was the gentleman that helped me today and it's nice to speak with someone that doesn't talk AT you, but speaks with you. Great team!
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October 2023 by Maria Castillo
Great experience and incredible staffing. I was always worried about mechanic shops since I don't know much about it, but I'm happy I found Taylor Automotive. This automotive shop was recommended by a friend, and thankfully, I gave it a try because they were the best. Brad and Junior are the best customer service team. Brad was awesome, he will treat you with respect, patience, and a super understanding with everything. He was also very thorough with every detail from what my car needed asap to what needed to be fixed in the future. He was ready to answer every question, call, and any other doubts that I had(trust me, I had a lot of them.) Wade & Brad also showed me & explained the exact parts that had to be exchanged and the reason. They will provide with what you need and even loan you a car if you need it.I truly recommended it.
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October 2023 by Ron West
⭐⭐⭐⭐⭐Taylor Automotive in Kaufman, Texas is simply exceptional! I can't say enough about the outstanding service and expertise I received during my recent visit. From the moment I walked through the door, I was greeted with a friendly smile, setting the tone for a fantastic experience.The staff at Taylor Automotive (Brad) is not only professional but also extremely knowledgeable. They took the time to thoroughly explain the issues with my vehicle, providing me with options and recommendations that made me feel completely at ease with the repair process. Their transparency and honesty were truly refreshing, and I felt like I was in capable hands from start to finish.The service itself was quick and efficient, and the results were outstanding. My car has never run better, and I owe it all to the skilled technicians at Taylor Automotive. They clearly take pride in their work and go the extra mile to ensure customer satisfaction. The attention to detail was evident in every aspect of the service.Not only did they provide top-notch automotive repair, but their facility was clean and well-organized, making the entire experience even more pleasant. It's clear that Taylor Automotive values not only the cars they service but also the comfort and satisfaction of their customers.I can't recommend Taylor Automotive in Kaufman, Texas highly enough. They've earned every one of these five stars through their professionalism, expertise, and commitment to customer service. If you're in need of automotive repairs or maintenance, look no further - Taylor Automotive is the place to go. I'll be returning for all my future automotive needs, and I encourage others to do the same. Thank you, Brad and Taylor Automotive, for exceeding my expectations!
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October 2023 by Kyle Glasscock
Junior was very attentive and made sure my brake job was completed in a timely manner. He kept me updated on amendments to the original quote, which was necessary and not unexpected. The whole experience was pleasant and at a reasonable price. I highly recommend Taylor Tire!!Service: Brakes
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October 2023 by KB LifeStyle T.
Typical rural shenanigans. I ordered brand new tire and rims online and just needed the tire mounted on the rim. Go figure this place only services you if you buy their over priced products. Blasphemy.
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September 2023 by Gregory Van Buren
I recently had my radiator replaced on my vehicle. Junior Scott gave outstanding service and goes well beyond the service given at dealerships. He is very dedicated to customer service and calls his customers a day later to make sure they were satisfied. The quality of work and the prices is excellent. I have used their repair service several times and the outstanding customer service is always there.Service: General repairs & maintenance
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September 2023 by Scott Spencer
Great business, they work for the customer. Front end was shaking and I had the option to have it inspected and do the repairs myself. That’s customer service. Saves me money also. Thanks. Definitely will bring all my vehicles back.Service: Wheel alignment
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September 2023 by Pearce Burge
Was there way before they opened and I could tell they were gonna be busy by all the vehicles left from the day before. Junior got there an hour before opening time and checked on me to find out my issue. Mechanic was able to get to my truck to figure out the issue within the first hour of being open. I had 2 bad batteries that I had bought elsewhere. I took them and swapped them for new ones to be reinstalled. They tested the charging system and everything checked out fine. No need for a new alternator. The truck was ready before 2 pm. Friendly and speedy service.Service: Electrical
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September 2023 by V M
Car wouldn't crank.. had it towed to Taylor's, spent $400 to disarm my alarm and they said it needed a new battery. ( even though AutoZone tested it and said it was good) Car broke down on me the very next day and had a horrible leak that was NOT there before, so that was very suspicious. Called to let them know that the problem wasn't resolved and it was leaking, Brad offered to have it towed back to the shop which was nice... but then all of a sudden I had a radiator leak. Took another $600 to "Fix it", picked it up Wednesday and Thursday I walked out to see that my car was soaked with fluids underneath. So now we are out $1000 and the problem was never resolved. At this point, I choose not to even take it back because I'll end up paying for something else that won't be fixed correctly. I do not recommend.
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September 2023 by Karen Metcalf
Love this place and the people, especially Brad! Have used them in the past and I always come back! This visit, Brad went above and beyond to help with my service that was needed. I would HIGHLY recommend! They are trustworthy and have your best interest in mind! Thanks for always making my experience so enjoyable! ❤️❤️Service: Steering & suspension repair
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August 2023 by Debbie andrews
Junior took great care of me as he always does! He drove me back to work when I dropped my car off and picked me up from my workplace when my car was ready. I received prompt and reliable service from Taylor Auto and Junior was warm and welcoming with me. Taylor is a respectful and kind individual who has even gone out of his way to come outside and greet me at my car when I drive up to get serviced. He is thoughtful and has always taken the best care of me. I want to thank you for always taking such good care of me!! Thanks for a warm welcome and servicing my vehicle with the most thorough and reliable service always. I will definitely be returning when my Toyota Camry needs serviced in the future.Service: Tires
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August 2023 by Cherish Pullum
Brad and Junior are the absolute best! I couldn't brag more about their customer service. Not only did they shuttle me back to my place of business, but they also communicated with me every step of the way. When they diagnosed my vehicle, they sent me a personalized link with pictures and detailed explanations as to what was wrong. They also allowed me to borrow a loaner car later on in the week when my vehicle ended up needing more maintenance than anticipated. These good people are so awesome! If you are ever in Kaufman and need vehicle help, this place is definitely worth the time and money.
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August 2023 by Sharon McBrayer
Brad is very friendly, helpful and very informative and knowledgeable about cars. Just the kind of person I want over seeing the work that is done to my vehicle. I have two vehicles that I will be bring back to these guys to work on. I was very comfortable in leaving my car and returning later the same day to pick it up. I will be having more work done in the near future at this shop.GREAT JOB TODAY GUYS...THANK YOU FOR ALL YOU DO!!Service: Tires
