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November 2023 by Wendy Adams
Update: Went to the same Verizon store today; however, this nice man named Tim was the one who helped me. Tim is from the Gun Barrel store and was patient, honest, and willing to answer my questions. I also learned the name of the original person this post was about. Her name is Kate. She lied to my husband and told him that he was receiving 5 accessories for FREE. Tim pulled up his receipt since I wanted the same deal and showed my husband where he was charged for all 5 accessories. ? Luckily, my husband had all the original packaging at home. We went home and returned 4 of the 5 because he was getting the screen protector either way.Long story short…Go to Tim at Gun Barrel and don’t do business with Kate at the Kaufman location.PS…the sweet new person was Marissa. Once she learns how things work, she will be GOLDEN!Today, I went to the Kaufman store to upgrade my phone and get a new Apple Watch. The store manager was sitting with friends and chatting. She looked at a new employee and said here’s one for you. No big deal. People have to learn. When I sat down with the new employee, the manager asked if I wanted the liquid glass screen protector and I said, “Yes”. The new employee had never done that before and the manager said, “Click it open, squirt it on the screen, and let it cure for 5 minutes”. The new employee looked very nervous. The manager said something about a new plan and I asked some clarifying questions about cost and what it entails. The manager looked at the new employee and said, “Just pull up the plan and read it to her” and proceeded to put her purse on her shoulder and left the store.How dare that manager leave a new employee alone! I feel sorry for that employee. Would you want a permanent liquid screen put on by someone who has never done it without someone supervising the application? Would you blindly upgrade your plan without asking differences and costs?I picked up my purse and walked out of that store and will not do business with a manager like that!Do better.
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October 2023 by Angela Junell
Lied about the 30 day trial period!!! Don't do it you will still end up with an almost $200 bill for a month for 1 phone!
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October 2023 by Everett Van Duyn
Had an issue with my device and Wayne gave me a great deal on a new one. Thank you Wayne!
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September 2023 by Layla Rayo
Employees were very helpful and extremely knowledgeable and respectful.
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August 2023 by Geri Hill
Sales clerk was amazing. He explained everything so I could understand it
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July 2023 by Jacqueline Dominguez
This is our second time going to this Verizon store, in Kaufman Tx. And the service it’s great very helpful and patient with the customers and answered all our questions! Great work y’all! Thank you!
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June 2023 by john mosqueda
Incredible staff who went above and beyond to take care of me every step of the way.
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May 2023 by Rodolfo Ramirez
Do not come here they do not want your money! Lady with purple/blue hair, which is already a red flag was really rude. She had a attitude maybe because I woke her up from her nap or chill time because I needed assistance. Plus Verizon is now only doing three year contracts so if you want to be stuck with the same phone for three years then go to Verizon.
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April 2023 by Max Ramirez
Do not come here they do not want your money! Lady with purple/blue hair, which is already a red flag was really rude. She had a attitude maybe because I woke her up from her nap or chill time because I needed assistance. Plus Verizon is now only doing three year contracts so if you want to be stuck with the same phone for three years then go to Verizon.
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April 2023 by Brandi Edmondson
Employees are awesome and take care of everything you need.
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March 2023 by Michelle Blackshear
Angel was freaking amazing!!! And Katelyn superb as always!Ill just call them the dynamic duo!!!
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November 2022 by Casey Brockway
Katelyn was super helpful and is very awear of the products, promotions, and customer. She has remembered me everytime I stopped by and has always went above to share new promotions that could save me money. Yesterday she took the time to review my account, my phone, and helped me upgrade my device. I highly recommend stopping by to see her. I hope management is awear of how much value she adds to their store. Thank you Katelyn
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October 2022 by slim smith
Me and my wife had the best experience with the team in this store there short staffed but there amazing I would definitely go here every time I need anything for Verizon simply because there in it to help you as a person not a customer there not trying to rip you off we got there 30min before closing and they helped us 2hrs after closed still and never said a bad thing and we loved the experience thank you Verizon for having such a good team
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October 2022 by Tamra Abbl
Becca was very friendly, and helpful she took great care of us. Would definitely recommend her and this location
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October 2022 by chris johnson
Got my new phone and Becca took care of everything for me. She is the best! Thanks for everything!
