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February 2024 by Melinda Estrada
I went in there to open my business account, and the banker was not very friendly; I felt like she immediately did not want my business. I had all my paperwork she just kept asking for more things. Please hire friendlier people who actually want to engage with there customers./
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February 2024 by Travis Alexander
I am so thankful for the assistance Maria (teller in the lobby) provided me! Her customer service was amazing! she has a calm and welcoming demeanor and I would gladly bank here if I lived closer! She should be commended and more employees strive to be on her level ????
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February 2024 by Jesse Hardman
Extremely rude and sassy. Employees are obviously unhappy.
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October 2023 by Jeremy
ATM is always out of service.
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September 2023 by Amanda Soto
Customer service summed. Non of the ATMs have any money. No help.
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July 2023 by Katy Kunz
Called over 20 times to ask a simple question, no answer. Will not be banking with this bank.
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July 2023 by Sebastian Norambuena
Can’t ever do cash deposits in the drive thru
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May 2023 by Cheryl Ninteman Neulreich
Katie was sweet and professional...I had to drive a long way to find an actual branch and it was refreshing to see all their smiling faces
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February 2023 by Brandi
Horrible customer service, snotty tellers, incredibly inconsistent, and a busted ATM machine to boot. Find another bank!!
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January 2023 by Tania Suarez
Branch Manager greeted me because I was a little lost. Pointed me to the right direction and my Madisyn, the personal banker was magnificent!
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October 2022 by J Carpenter
Sitting in the lobby to talk to banker. Noticed a very patient and professional team at the teller desks. Set up an account with Yadira and was the best help I have received at any bank. The complaints I see for this bank sound like angry entitled folks. I noticed at least one of these angry people came to into the lobby and yelled at one of the bankers because they were "required" to set up a WF banking app on her phone. WF bankers dealt with the idiot in a very professional way.
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May 2022 by Bridgette Linvel
This Kaufman Branch never answers the phone so frustrating. I Just need to ask a simple question gas is to high to drive. Then it goes to the corporate customer service number ugh. They try and same thing.
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November 2021 by Kim Aguilar
I want to thank Mark Eubank for being so kind, courteous and friendly to us the first time visiting this bank. He went above and beyond for us and did his very best to provide excellent service. He explained everything very thoroughly and helped me a great deal set up apps and bank transfers on my phone as well as helping sort out my legal name change from recently being married. Hats off to you sir.That being said, I am not sure of the manager's name although she was not the nicest or most sympathetic person.. I live in Tyler an hour and 20 mins away and I have been trying to come in person to have my name changed for the past two months so that I can deposit my checks that are in my new married name. I had to open another bank account locally with another bank in order to utilize my cash on another card as there is no Wells Fargo where I live. I tried calling Wells Fargo customer service, multiple different customer service departments the day my automatic payment for my credit card went through, to try and cancel that automatic payment because I wasn't able to deposit my checks and my account was short of the payment due amount. They would not accept any other card or account over the phone for payment the same day due to the name difference. I spoke to another representative and they said no payment or overdraft had went through that day. The customer service on the phone does not communicate to the banks at all or leave notes in the account as they say. They act as though the different departments are a completely different company. We deposited money over Zelle to cover the payment for the meantime over the weekend but because I accidentally did not shut off my automatic payment I was still charged an overdraft fee. I have been a Wells Fargo customer for 10 years now and I seldom ask for any refund or assistance with my account and always make payments on time and keep money flowing in my account. The management does not consider who you are or seem to care about your loyalty to the bank and your overall history. She made me feel as if I was a freeloader and asking for hand outs. She gave me a 50 percent refund instead of a full one over a simple mistake. Because of the way this was handled, I am not looking forward to doing further business with this company or this branch here and I am looking to utilize my other bank full time. I hope this helps someone and shout out to Mark, thanks again brother.
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October 2021 by Robert Berg
By far the best experience I have ever had at a bank. Lobna the branch was very helpful. She got us right in to open a new business account. Mark Eubank helped us open our business and did a great job. The bank did so well we went back the next day to open a personal account. Thank you both for your professional services
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July 2021 by Todd Johnson
More than an hour wait. Only 1 banker for entire bank. Never doing business with again
