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April 2024 by Jeffrey Ralls
Great service. Went out of their way to get me set up at the very end of the day.
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April 2024 by Rayella Nickles
Diana was amazing and so helpful. If you need a storage talk to her.
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April 2024 by Natalia Gebala
Very poor customer service.I had a very challenging move from Chicago and needed the smallest storage locker for a few boxes because I had work scheduled starting immediately and no time to unpack. So I arrived and was assigned a locker which i trusted was the one I had reserved and with limited time, went to unpack. Over the next week I started receiving calls during business hours when I was not available to speak or write anything down and given attitude about the fact that public storage employees assigned me the wrong storage locker and that if I do not move to a different locker, I will be charged more. Anytime I called back to arrange a time to move to a different locker, no one would answer. Now there’s additional charges on my account. Horrible customer service, I’m leaving this place before the end of the month.
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March 2024 by Leo Wentz
The manager at this location is very good!!!
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March 2024 by Nicole Rad
AMAZING PEOPLE AND AMAZING CUSTOMER SERVICE! Diana and Allyiah are a force to be reckoned with. Not only did they give me amazing rate on parking spots for my fleet of vehicles but helped me out when I was in a bind. The amount of kindness here is unparalleled with great pricing. RENT HERE!
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March 2024 by David Shumaker
Highly recommend working with Diane, she listened to what I needed and made sure I got the best storage space for my needs.
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March 2024 by Jole Veillon
Diana was awesome! Thanks for the help
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January 2024 by Logan Moreno
Service was wonderful! Clean units with amazing customer service. Diana is an example of someone who seeks to please the customer to save them the most money and be sure they are satisfied. Keep it up!
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January 2024 by Jason James
I reserved a 11x30 covered parking space to park a boat. Reggie went above and beyond to help me find the right spot. It took several drives on the property to test lot sizes to see if the boat + trailer tongue could fit in. We tried a 24 ft - no, then 25 ft - no, finally we tried a 30 ft and it fit great. Reggie didn’t have to spend 30 minutes showing me different parking spaces. He also helped me get discounts that were offered with online reservations only. The in office price was higher — Reggie showed me how to get the best deal. Thanks Reggie!!
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December 2023 by Ron C.
Nice clean grounds and friendly staff. Unit is clean and secure. I couldn't ask for anything more. I shopped around and they had the best monthly rates.
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November 2023 by Anthony Demma
This place has risen our rent like clockwork every 6 months. Started out at $170 a month and has since risen to $290. Claiming its the "market value". We last minute decided to switch to a cheaper unit at a new location. Because we didn't notify them that we were leaving and had not been able to pay for the month. They would not prorate the rent or give us gate access because we were a behind for the month. The employee would not give us access unles we paid the full balance plus late fee. We were forced to pay two storage bills this month. Which we could not afford in order for us to move out of our unit.
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October 2023 by MaryLee Alford
Diana is the sweetest, most helpful person! This place is large with lots of storage options, including RVs. The Security is like Fort Knox. It’s a very clean, well kempt property.
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September 2023 by Mushunne Williams
I want to take this time out to thank Reggie, one of your public storage associates. He went above and beyond to help me find the perfect space for my Semi truck. Also, he was very knowledgeable in explaining all of the details about the services along with the understanding of the contract portion. Reggie also advise and helped me with the public storage app which is very nice to have thanks.
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September 2023 by Todd Dillender
We had a great experience with Public Storage in Keller. Diana was a big help in finding us exactly what we needed for our move. The process was quick and simple. Thanks for looking out for us.
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August 2023 by Jeff Chung
Awesome customer service provide and made it so easy for me to transfer unit. Reggie was extremely helpful and took care of everything for me. Great service by the team!
